http://www.engadget.com/2005/12/01/microsoft-says-that-only-3-of-xbox-360s-are-defective/ Engadget Comments for Microsoft says that only 3% of Xbox 360s are defective http://www.engadget.com/media/feedlogo.gif http://www.engadget.com en-us Copyright 2008 Weblogs, Inc. The contents of this feed are available for non-commercial use only. Blogsmith http://www.blogsmith.com/http://www.engadget.com/2005/12/01/microsoft-says-that-only-3-of-xbox-360s-are-defective/http://www.engadget.com/2005/12/01/microsoft-says-that-only-3-of-xbox-360s-are-defective/
If you believe the people on the forums its 15%.

As usual with these sorts of situations the truth is probably somewhere in the middle.

]]>Dec 19th 2005 2:38AMhttp://www.engadget.com/2005/12/01/microsoft-says-that-only-3-of-xbox-360s-are-defective/http://www.engadget.com/2005/12/01/microsoft-says-that-only-3-of-xbox-360s-are-defective/Dec 19th 2005 2:38AMhttp://www.engadget.com/2005/12/01/microsoft-says-that-only-3-of-xbox-360s-are-defective/http://www.engadget.com/2005/12/01/microsoft-says-that-only-3-of-xbox-360s-are-defective/Dec 19th 2005 2:38AMhttp://www.engadget.com/2005/12/01/microsoft-says-that-only-3-of-xbox-360s-are-defective/http://www.engadget.com/2005/12/01/microsoft-says-that-only-3-of-xbox-360s-are-defective/Dec 19th 2005 2:38AMhttp://www.engadget.com/2005/12/01/microsoft-says-that-only-3-of-xbox-360s-are-defective/http://www.engadget.com/2005/12/01/microsoft-says-that-only-3-of-xbox-360s-are-defective/Dec 19th 2005 2:38AMhttp://www.engadget.com/2005/12/01/microsoft-says-that-only-3-of-xbox-360s-are-defective/http://www.engadget.com/2005/12/01/microsoft-says-that-only-3-of-xbox-360s-are-defective/
PS
I have never seen any demo system in any store crash while running and they are on 12+hrs a day. I honestly doubt the demo units are more heavily tested then retail units and probably come off the same line.]]>Dec 19th 2005 2:38AMhttp://www.engadget.com/2005/12/01/microsoft-says-that-only-3-of-xbox-360s-are-defective/http://www.engadget.com/2005/12/01/microsoft-says-that-only-3-of-xbox-360s-are-defective/Dec 19th 2005 2:38AMhttp://www.engadget.com/2005/12/01/microsoft-says-that-only-3-of-xbox-360s-are-defective/http://www.engadget.com/2005/12/01/microsoft-says-that-only-3-of-xbox-360s-are-defective/Dec 19th 2005 2:38AMhttp://www.engadget.com/2005/12/01/microsoft-says-that-only-3-of-xbox-360s-are-defective/http://www.engadget.com/2005/12/01/microsoft-says-that-only-3-of-xbox-360s-are-defective/I think 3% is a reasonable number.]]>Dec 19th 2005 2:38AMhttp://www.engadget.com/2005/12/01/microsoft-says-that-only-3-of-xbox-360s-are-defective/http://www.engadget.com/2005/12/01/microsoft-says-that-only-3-of-xbox-360s-are-defective/Dec 19th 2005 2:38AMhttp://www.engadget.com/2005/12/01/microsoft-says-that-only-3-of-xbox-360s-are-defective/http://www.engadget.com/2005/12/01/microsoft-says-that-only-3-of-xbox-360s-are-defective/Dec 19th 2005 2:38AMhttp://www.engadget.com/2005/12/01/microsoft-says-that-only-3-of-xbox-360s-are-defective/http://www.engadget.com/2005/12/01/microsoft-says-that-only-3-of-xbox-360s-are-defective/
man it's raining outside.]]>Dec 19th 2005 2:38AMhttp://www.engadget.com/2005/12/01/microsoft-says-that-only-3-of-xbox-360s-are-defective/http://www.engadget.com/2005/12/01/microsoft-says-that-only-3-of-xbox-360s-are-defective/typo]]>Dec 19th 2005 2:38AMhttp://www.engadget.com/2005/12/01/microsoft-says-that-only-3-of-xbox-360s-are-defective/http://www.engadget.com/2005/12/01/microsoft-says-that-only-3-of-xbox-360s-are-defective/
Microsoft said 3 Million in 90 days.
Defective 3% to 5% for 3 Million
90000 to 150000 units.

if every one buy extended warranty, 3 million units, 10% of the base system (xbox360 core $300) $30. 90 million dollars

replacing the defective units
27 million to 45 million.
hey there is still 45 million profit in extended warranty

]]>Dec 19th 2005 2:38AMhttp://www.engadget.com/2005/12/01/microsoft-says-that-only-3-of-xbox-360s-are-defective/http://www.engadget.com/2005/12/01/microsoft-says-that-only-3-of-xbox-360s-are-defective/
I've seen a crashed demo unit at BB. Given, it crashed before I got there, the 3 red lights were obvious.

I've also seen a crashed GameCube demo unit the other day at Fry's.]]>Dec 19th 2005 2:38AMhttp://www.engadget.com/2005/12/01/microsoft-says-that-only-3-of-xbox-360s-are-defective/http://www.engadget.com/2005/12/01/microsoft-says-that-only-3-of-xbox-360s-are-defective/Dec 19th 2005 2:38AMhttp://www.engadget.com/2005/12/01/microsoft-says-that-only-3-of-xbox-360s-are-defective/http://www.engadget.com/2005/12/01/microsoft-says-that-only-3-of-xbox-360s-are-defective/Dec 19th 2005 2:38AMhttp://www.engadget.com/2005/12/01/microsoft-says-that-only-3-of-xbox-360s-are-defective/http://www.engadget.com/2005/12/01/microsoft-says-that-only-3-of-xbox-360s-are-defective/Dec 19th 2005 2:38AMhttp://www.engadget.com/2005/12/01/microsoft-says-that-only-3-of-xbox-360s-are-defective/http://www.engadget.com/2005/12/01/microsoft-says-that-only-3-of-xbox-360s-are-defective/what the hell? almost every electronic device made has its glitches and technical problems -not all but perhaps 1-10%.
360 is no exception. but only to release limited number of 360 on the market waiting for it for months -MS should be ashamed of pulling this sort of stunt to get the 360 more hype and sell each one of them when they send more shipments to stores.
maybe bill is thinking every house should have a 360?]]>Dec 19th 2005 2:38AMhttp://www.engadget.com/2005/12/01/microsoft-says-that-only-3-of-xbox-360s-are-defective/http://www.engadget.com/2005/12/01/microsoft-says-that-only-3-of-xbox-360s-are-defective/Dec 19th 2005 2:38AMhttp://www.engadget.com/2005/12/01/microsoft-says-that-only-3-of-xbox-360s-are-defective/http://www.engadget.com/2005/12/01/microsoft-says-that-only-3-of-xbox-360s-are-defective/Dec 19th 2005 2:38AMhttp://www.engadget.com/2005/12/01/microsoft-says-that-only-3-of-xbox-360s-are-defective/http://www.engadget.com/2005/12/01/microsoft-says-that-only-3-of-xbox-360s-are-defective/
No 9,000-12,000 sound like an awful large number of defects but there are 291,000-388,000 working units. If you got a defect then sucks for you, you're gonna get a new one you'll just have to wait no big deal.]]>Dec 19th 2005 2:38AMhttp://www.engadget.com/2005/12/01/microsoft-says-that-only-3-of-xbox-360s-are-defective/http://www.engadget.com/2005/12/01/microsoft-says-that-only-3-of-xbox-360s-are-defective/Dec 19th 2005 2:38AMhttp://www.engadget.com/2005/12/01/microsoft-says-that-only-3-of-xbox-360s-are-defective/http://www.engadget.com/2005/12/01/microsoft-says-that-only-3-of-xbox-360s-are-defective/
No 9,000-12,000 sound like an awful large number of defects but there are 291,000-388,000 working units. If you got a defect then sucks for you, you're gonna get a new one you'll just have to wait no big deal.]]>Dec 19th 2005 2:38AMhttp://www.engadget.com/2005/12/01/microsoft-says-that-only-3-of-xbox-360s-are-defective/http://www.engadget.com/2005/12/01/microsoft-says-that-only-3-of-xbox-360s-are-defective/When Steve Jobs tells customers that scratches on their new ipod are their fault, the same people lining up to castigate Microsoft jump to his defense. It's time to grow up and live in the real world...the market sorts out the winners and losers. And there is a reason MS keeps making piles of cash, like it or not.]]>Dec 19th 2005 2:38AMhttp://www.engadget.com/2005/12/01/microsoft-says-that-only-3-of-xbox-360s-are-defective/http://www.engadget.com/2005/12/01/microsoft-says-that-only-3-of-xbox-360s-are-defective/Dec 19th 2005 2:38AMhttp://www.engadget.com/2005/12/01/microsoft-says-that-only-3-of-xbox-360s-are-defective/http://www.engadget.com/2005/12/01/microsoft-says-that-only-3-of-xbox-360s-are-defective/Dec 19th 2005 2:38AMhttp://www.engadget.com/2005/12/01/microsoft-says-that-only-3-of-xbox-360s-are-defective/http://www.engadget.com/2005/12/01/microsoft-says-that-only-3-of-xbox-360s-are-defective/Dec 19th 2005 2:38AMhttp://www.engadget.com/2005/12/01/microsoft-says-that-only-3-of-xbox-360s-are-defective/http://www.engadget.com/2005/12/01/microsoft-says-that-only-3-of-xbox-360s-are-defective/Dec 19th 2005 2:38AMhttp://www.engadget.com/2005/12/01/microsoft-says-that-only-3-of-xbox-360s-are-defective/http://www.engadget.com/2005/12/01/microsoft-says-that-only-3-of-xbox-360s-are-defective/
Another friend of mine emailed me yesterday and said that he was testing a 360 for work and wanted to know if I wanted to come over and play. Of course I did, I got there and the 360 was locked up. He said it had been that way all night; get about 15 min outa it then it freezes. He had taken and suspended the power supply like the forums said but it didn't seem to help. The only game he had for it was NFS: most wanted which I have for original xbox and it never freezes. I felt of the power supply and it was slightly warm, not much air flow from those tiny vents in the front and back. I felt of the 360 witch was stood up tower style and it was fairly warm but not alarmingly warm. My Pentium Mobile laptop gets hotter then the 360 but then again the 360 has better air flow. I could here the fans in the 360, they are noticeably loud and sound like crapy sleeved fans with a deviating sound. We tried to play on it for a few more hours but it just froze up so much it was insane!

I was very disappointed in the 360 and I am a hard core xbox fan. The graphics look incredible comparing NFS: most wanted to original but the freezing up problem means I wont be buying one at launch, I think I will wait till version 2.
]]>Dec 19th 2005 2:38AMhttp://www.engadget.com/2005/12/01/microsoft-says-that-only-3-of-xbox-360s-are-defective/http://www.engadget.com/2005/12/01/microsoft-says-that-only-3-of-xbox-360s-are-defective/Dec 19th 2005 2:38AMhttp://www.engadget.com/2005/12/01/microsoft-says-that-only-3-of-xbox-360s-are-defective/http://www.engadget.com/2005/12/01/microsoft-says-that-only-3-of-xbox-360s-are-defective/Dec 19th 2005 2:38AMhttp://www.engadget.com/2005/12/01/microsoft-says-that-only-3-of-xbox-360s-are-defective/http://www.engadget.com/2005/12/01/microsoft-says-that-only-3-of-xbox-360s-are-defective/Dec 19th 2005 2:38AMhttp://www.engadget.com/2005/12/01/microsoft-says-that-only-3-of-xbox-360s-are-defective/http://www.engadget.com/2005/12/01/microsoft-says-that-only-3-of-xbox-360s-are-defective/
- very small possibility that a computer/console manufactured and packaged in Asia would get deboxed and re-tested in the US. Waste of time and money.
- if the consoles are being made in Asia and tested then packaged in the US, it's a huge waste of money on a product they are already selling under cost.
- if Microsoft isn't involved in the Asian factory's QC processes then they are remiss. They should at least review QC plan documents and do on-site inspections of the processes (this assumes MS knows anything about hardware manufacturing processes).

Sarah said:
>>MS just made the first few, worked the major bugs out and shipped them off for some mass production facility to make.<<

This is probably fallacious. Do you know what it takes to proto a computer? It takes a fully-capable manufacturing line -- and that costs money to set up and run. It's far easier a nd less expensive to set up one line in Asia and then run the protos from there. To make the protos in the US, Microsoft would have had to contract a local assembly house because doing it in-house would be vastly expensive to purchase the necessary assembly equipment.

To the person who said "Is this what U.S. quality control standards have come down to" -- your statement is NOT asinine. US companies that do manufacturing in Asia SHOULD keep an eye on QC, not just proto the thing and hand it off to mass production you have no control over.]]>Dec 19th 2005 2:38AMhttp://www.engadget.com/2005/12/01/microsoft-says-that-only-3-of-xbox-360s-are-defective/http://www.engadget.com/2005/12/01/microsoft-says-that-only-3-of-xbox-360s-are-defective/Dec 19th 2005 2:38AMhttp://www.engadget.com/2005/12/01/microsoft-says-that-only-3-of-xbox-360s-are-defective/http://www.engadget.com/2005/12/01/microsoft-says-that-only-3-of-xbox-360s-are-defective/
http://forums.craigslist.org/?act=Q&ID=36011346]]>Dec 19th 2005 2:38AMhttp://www.engadget.com/2005/12/01/microsoft-says-that-only-3-of-xbox-360s-are-defective/http://www.engadget.com/2005/12/01/microsoft-says-that-only-3-of-xbox-360s-are-defective/Dec 19th 2005 2:38AMhttp://www.engadget.com/2005/12/01/microsoft-says-that-only-3-of-xbox-360s-are-defective/http://www.engadget.com/2005/12/01/microsoft-says-that-only-3-of-xbox-360s-are-defective/Dec 19th 2005 2:38AMhttp://www.engadget.com/2005/12/01/microsoft-says-that-only-3-of-xbox-360s-are-defective/http://www.engadget.com/2005/12/01/microsoft-says-that-only-3-of-xbox-360s-are-defective/I don't really trust Microsoft's numbers anymore after Windows ME ... they said the operating system had no apparent flaws and the crashing of the computers was from incompatible software and regulations not being followed by developers. Nine months later Microsoft finally admitted that there was a major problem effecting the entire OS. I'm looking at the consumer report percentages before I make final judgement on my purchasing or not ... I do now that every Xbox 360 demo unit I have played (5 to be exact) has frozen up, or in the Madison, WI Wal-Marts case it interferes with the stores printers and photo lab and causes the system to crash. In summation, I do not believe Microsoft's numbers at all. It is my personal belief that MS, (in classic MS manner) rushed through the R&D to put out their product first. I am a fan of the original Xbox and am not an Sony Fanboy / Xbox basher ... But things just don't add up to me.

... Now I sit and wait for the fanboy name calling and obscenities ...

Best Regards,

Tank]]>Dec 19th 2005 2:38AMhttp://www.engadget.com/2005/12/01/microsoft-says-that-only-3-of-xbox-360s-are-defective/http://www.engadget.com/2005/12/01/microsoft-says-that-only-3-of-xbox-360s-are-defective/Dec 19th 2005 2:38AMhttp://www.engadget.com/2005/12/01/microsoft-says-that-only-3-of-xbox-360s-are-defective/http://www.engadget.com/2005/12/01/microsoft-says-that-only-3-of-xbox-360s-are-defective/
I had a friend get hurt in a retail store by dumb asses trying to get this piece of crap console. She wasn't even one of the insane idiots in the store trying to get one.

I hate this console, I hate the ridiculous price inflation that Microsoft obviously does not seem to care about in regards to its selected retailers.

I hope this console and the Nazi party in Redmond all crash!]]>Dec 19th 2005 2:38AMhttp://www.engadget.com/2005/12/01/microsoft-says-that-only-3-of-xbox-360s-are-defective/http://www.engadget.com/2005/12/01/microsoft-says-that-only-3-of-xbox-360s-are-defective/
To give you guys an example, many bicycle companies manufacture their entire product lines in Taiwan. The downfall is that the QC over there is almost non-existant in this industry unless someone is constantly watching over them with testing of random variability. The companies who strive to have the best reputation and customer service have paid the extra amount for second or third point inspections. The even smarter ones go through a QC process here in the U.S. after they have received the shipment. The outcome? More sales, more dependable product, better customer feedback, higher net earnings, more $$ for R&D. In the end, its in the company's best interest to have several points of inspection, be it that they eat costs at first because the return in the long run will be much higher. I'm not trying to say that Microsoft should aim to win the Deming Prize, but try not to be satisfied with 3%. If I were the Operations Manager, I'd consider that absolutely lousy.]]>Dec 19th 2005 2:38AMhttp://www.engadget.com/2005/12/01/microsoft-says-that-only-3-of-xbox-360s-are-defective/http://www.engadget.com/2005/12/01/microsoft-says-that-only-3-of-xbox-360s-are-defective/Dec 19th 2005 2:38AMhttp://www.engadget.com/2005/12/01/microsoft-says-that-only-3-of-xbox-360s-are-defective/http://www.engadget.com/2005/12/01/microsoft-says-that-only-3-of-xbox-360s-are-defective/Dec 19th 2005 2:38AMhttp://www.engadget.com/2005/12/01/microsoft-says-that-only-3-of-xbox-360s-are-defective/http://www.engadget.com/2005/12/01/microsoft-says-that-only-3-of-xbox-360s-are-defective/
I dying to play Call of Duty 2 again and waiting for the second shipment. I have no problems returning it if it fails *crosses finger* *knock on wood* LOL]]>Dec 19th 2005 2:38AMhttp://www.engadget.com/2005/12/01/microsoft-says-that-only-3-of-xbox-360s-are-defective/http://www.engadget.com/2005/12/01/microsoft-says-that-only-3-of-xbox-360s-are-defective/
Yes, Price inflation on an item that costs 4 to 5 hundred dollars to produce is really price inflation.]]>Dec 19th 2005 2:38AMhttp://www.engadget.com/2005/12/01/microsoft-says-that-only-3-of-xbox-360s-are-defective/http://www.engadget.com/2005/12/01/microsoft-says-that-only-3-of-xbox-360s-are-defective/Dec 19th 2005 2:38AMhttp://www.engadget.com/2005/12/01/microsoft-says-that-only-3-of-xbox-360s-are-defective/http://www.engadget.com/2005/12/01/microsoft-says-that-only-3-of-xbox-360s-are-defective/
In the end, all that this sitution proves, is that in the end, M$ doesn't really give a sh!t about their customers, as long as they either get some substantial amount of money out of us, get their products into our homes, or get their foot in our doors in some other way. customer satisfction be damned, there are wallets to empty, right? >:(]]>Dec 19th 2005 2:38AMhttp://www.engadget.com/2005/12/01/microsoft-says-that-only-3-of-xbox-360s-are-defective/http://www.engadget.com/2005/12/01/microsoft-says-that-only-3-of-xbox-360s-are-defective/Dec 19th 2005 2:38AMhttp://www.engadget.com/2005/12/01/microsoft-says-that-only-3-of-xbox-360s-are-defective/http://www.engadget.com/2005/12/01/microsoft-says-that-only-3-of-xbox-360s-are-defective/Dec 19th 2005 2:38AM