Apple has dropped its plans for bolstering off-shore support in India and other countries. MacNN is reporting
that the company hasn't been very forthcoming with a reason, but they have laid off all 30 of the employees hired under the subsidiary which would run these Indian support operations, Apple Services India Pvt Ltd (fortunately, the employees received two month's severance pay).
This is good news, as I've never heard wonderful things about a company's customer support ratings when they make a move like this. Dell's tanked when they tried it, and last I heard they shut the facility down and moved most of their support operations back to the US. Kudos to Apple for taking a hint from others' mistakes.