http://www.engadget.com/2007/02/17/hello-tech-support-my-book-isnt-working/ Engadget Comments for "Hello, tech support? My book isn't working" http://www.engadget.com/media/feedlogo.gif http://www.engadget.com en-us Copyright 2012 Weblogs, Inc. The contents of this feed are available for non-commercial use only. Blogsmith http://www.blogsmith.com/http://www.engadget.com/2007/02/17/hello-tech-support-my-book-isnt-working/http://www.engadget.com/2007/02/17/hello-tech-support-my-book-isnt-working/Feb 17th 2007 3:57PMhttp://www.engadget.com/2007/02/17/hello-tech-support-my-book-isnt-working/http://www.engadget.com/2007/02/17/hello-tech-support-my-book-isnt-working/Feb 17th 2007 3:48PMhttp://www.engadget.com/2007/02/17/hello-tech-support-my-book-isnt-working/http://www.engadget.com/2007/02/17/hello-tech-support-my-book-isnt-working/Feb 17th 2007 4:00PMhttp://www.engadget.com/2007/02/17/hello-tech-support-my-book-isnt-working/http://www.engadget.com/2007/02/17/hello-tech-support-my-book-isnt-working/Feb 17th 2007 4:09PMhttp://www.engadget.com/2007/02/17/hello-tech-support-my-book-isnt-working/http://www.engadget.com/2007/02/17/hello-tech-support-my-book-isnt-working/"Have you tried closing the book and opening it again?"]]>Feb 17th 2007 4:11PMhttp://www.engadget.com/2007/02/17/hello-tech-support-my-book-isnt-working/http://www.engadget.com/2007/02/17/hello-tech-support-my-book-isnt-working/Feb 17th 2007 4:30PMhttp://www.engadget.com/2007/02/17/hello-tech-support-my-book-isnt-working/http://www.engadget.com/2007/02/17/hello-tech-support-my-book-isnt-working/It's what happens when the techni-capable have to deal with techni-tarded.

I've had people call because their computers wouldn't start... and it was because they somehow knocked the powercord out. happened more than once.
i had a friend get a call from someone... it turns out their power was out. lol]]>Feb 17th 2007 4:34PMhttp://www.engadget.com/2007/02/17/hello-tech-support-my-book-isnt-working/http://www.engadget.com/2007/02/17/hello-tech-support-my-book-isnt-working/
reminds me of the helpless helpdesk i been through. "have you plug in the computer?"]]>Feb 17th 2007 5:07PMhttp://www.engadget.com/2007/02/17/hello-tech-support-my-book-isnt-working/http://www.engadget.com/2007/02/17/hello-tech-support-my-book-isnt-working/
FWIW, the 'end user' seemed rather attentive and cogent; better than most I dealt with; but even having five or six calls like this EACH day for a month when some new feature comes out is enough to make you chew the microphone off your headset; so glad I quit before I got an ulcer...]]>Feb 17th 2007 11:37PMhttp://www.engadget.com/2007/02/17/hello-tech-support-my-book-isnt-working/http://www.engadget.com/2007/02/17/hello-tech-support-my-book-isnt-working/Feb 17th 2007 5:31PMhttp://www.engadget.com/2007/02/17/hello-tech-support-my-book-isnt-working/http://www.engadget.com/2007/02/17/hello-tech-support-my-book-isnt-working/Feb 17th 2007 5:40PMhttp://www.engadget.com/2007/02/17/hello-tech-support-my-book-isnt-working/http://www.engadget.com/2007/02/17/hello-tech-support-my-book-isnt-working/Feb 17th 2007 6:37PMhttp://www.engadget.com/2007/02/17/hello-tech-support-my-book-isnt-working/http://www.engadget.com/2007/02/17/hello-tech-support-my-book-isnt-working/Feb 17th 2007 7:27PMhttp://www.engadget.com/2007/02/17/hello-tech-support-my-book-isnt-working/http://www.engadget.com/2007/02/17/hello-tech-support-my-book-isnt-working/Feb 17th 2007 8:00PMhttp://www.engadget.com/2007/02/17/hello-tech-support-my-book-isnt-working/http://www.engadget.com/2007/02/17/hello-tech-support-my-book-isnt-working/Feb 17th 2007 8:17PMhttp://www.engadget.com/2007/02/17/hello-tech-support-my-book-isnt-working/http://www.engadget.com/2007/02/17/hello-tech-support-my-book-isnt-working/
Eller: Wehee! Norge er på Engadget nok en gang! :D]]>Feb 17th 2007 8:23PMhttp://www.engadget.com/2007/02/17/hello-tech-support-my-book-isnt-working/http://www.engadget.com/2007/02/17/hello-tech-support-my-book-isnt-working/
http://en.wikipedia.org/wiki/Diamond_Age]]>Feb 17th 2007 11:32PMhttp://www.engadget.com/2007/02/17/hello-tech-support-my-book-isnt-working/http://www.engadget.com/2007/02/17/hello-tech-support-my-book-isnt-working/
I do Tech Support For Dial up and DSL and I hate asking these stupid questions but we have to because supprisingly some people just don't have any idea what there doing. Such as "Is your computer plugged into the phone line?" "I had my phone line Disconnected" "Oh..." or one of my favorites a co-worker got is this woman had a chewed up phone cord behind her computer and he said "Oh, sometimes pets can get back there and they will chew on the wires" she said "Oh I don't have pets, but I have kids." "Okay... Yeah..."

Still the worst game to play is find the start button "Please Click Start" "Start?" "Yes, check the bottom left corner of the screen" "I don't see it" "Does this computer have windows?" "Yes Wondows TP" "Okay, check the other corners of the screen, its comonly a green button" "Not there" "Okay, look at your keyboard. do you see the windows key, it looks like 4 squares" "No" "Okay..." ~45 minutes later~ "Yes that is the start button" "No its not, it says its the Begin button" "You have issues" "What was that" "Nothing"]]>Feb 18th 2007 12:02PMhttp://www.engadget.com/2007/02/17/hello-tech-support-my-book-isnt-working/http://www.engadget.com/2007/02/17/hello-tech-support-my-book-isnt-working/Feb 18th 2007 7:21AMhttp://www.engadget.com/2007/02/17/hello-tech-support-my-book-isnt-working/http://www.engadget.com/2007/02/17/hello-tech-support-my-book-isnt-working/Feb 18th 2007 10:13AMhttp://www.engadget.com/2007/02/17/hello-tech-support-my-book-isnt-working/http://www.engadget.com/2007/02/17/hello-tech-support-my-book-isnt-working/
The helpdesk guy gives the user the manual of the book, in book format. And then the user says the manual has the same problem (it lies the wrong way and the user cannot open it).]]>Feb 18th 2007 10:21AMhttp://www.engadget.com/2007/02/17/hello-tech-support-my-book-isnt-working/http://www.engadget.com/2007/02/17/hello-tech-support-my-book-isnt-working/Feb 18th 2007 11:17AMhttp://www.engadget.com/2007/02/17/hello-tech-support-my-book-isnt-working/http://www.engadget.com/2007/02/17/hello-tech-support-my-book-isnt-working/
To bad it's cut at the end, cause the book comes with a small manual ... which also has the same problem, it doesn't open. Hehe.

Funny watching this on Engadget, go Norway once again!]]>Feb 18th 2007 5:35PM