http://www.engadget.com/2007/06/17/dell-confirms-xps-m1330-and-inspiron-laptops-and-22-other-co/ Engadget Comments for Dell confirms XPS m1330 and Inspiron laptops -- and 22 other "confessions" http://www.engadget.com/media/feedlogo.gif http://www.engadget.com en-us Copyright 2012 Weblogs, Inc. The contents of this feed are available for non-commercial use only. Blogsmith http://www.blogsmith.com/http://www.engadget.com/2007/06/17/dell-confirms-xps-m1330-and-inspiron-laptops-and-22-other-co/http://www.engadget.com/2007/06/17/dell-confirms-xps-m1330-and-inspiron-laptops-and-22-other-co/To be able to change my mind and deciding to buy an HP, a Lenovo, a Sony - heck, even a Mac or, I don't know, a new expresso machine ?! Anything, but not a 2.000$ 20 months old useless brick.
Those nVidia chips are fast, for sure, they burned my motherboard faster I could repay my loan.
Thank you Dell.]]>Sep 30th 2009 2:38AMhttp://www.engadget.com/2007/06/17/dell-confirms-xps-m1330-and-inspiron-laptops-and-22-other-co/http://www.engadget.com/2007/06/17/dell-confirms-xps-m1330-and-inspiron-laptops-and-22-other-co/Jun 17th 2007 10:16AMhttp://www.engadget.com/2007/06/17/dell-confirms-xps-m1330-and-inspiron-laptops-and-22-other-co/http://www.engadget.com/2007/06/17/dell-confirms-xps-m1330-and-inspiron-laptops-and-22-other-co/Jun 17th 2007 10:17AMhttp://www.engadget.com/2007/06/17/dell-confirms-xps-m1330-and-inspiron-laptops-and-22-other-co/http://www.engadget.com/2007/06/17/dell-confirms-xps-m1330-and-inspiron-laptops-and-22-other-co/It's a surprising machine, but it's the equivalent of driving past a new shiny car dealer in a '01 Hyundai.]]>Jun 17th 2007 10:23AMhttp://www.engadget.com/2007/06/17/dell-confirms-xps-m1330-and-inspiron-laptops-and-22-other-co/http://www.engadget.com/2007/06/17/dell-confirms-xps-m1330-and-inspiron-laptops-and-22-other-co/Jun 17th 2007 10:40AMhttp://www.engadget.com/2007/06/17/dell-confirms-xps-m1330-and-inspiron-laptops-and-22-other-co/http://www.engadget.com/2007/06/17/dell-confirms-xps-m1330-and-inspiron-laptops-and-22-other-co/Jun 17th 2007 10:44AMhttp://www.engadget.com/2007/06/17/dell-confirms-xps-m1330-and-inspiron-laptops-and-22-other-co/http://www.engadget.com/2007/06/17/dell-confirms-xps-m1330-and-inspiron-laptops-and-22-other-co/Jun 17th 2007 11:57AMhttp://www.engadget.com/2007/06/17/dell-confirms-xps-m1330-and-inspiron-laptops-and-22-other-co/http://www.engadget.com/2007/06/17/dell-confirms-xps-m1330-and-inspiron-laptops-and-22-other-co/
My point of course was that this is an article about Dell's PR fiasco, and it has somehow been turned into an opportunity to criticize Apple even though they have nothing to do with this. ]]>Jun 17th 2007 12:01PMhttp://www.engadget.com/2007/06/17/dell-confirms-xps-m1330-and-inspiron-laptops-and-22-other-co/http://www.engadget.com/2007/06/17/dell-confirms-xps-m1330-and-inspiron-laptops-and-22-other-co/Jun 17th 2007 1:40PMhttp://www.engadget.com/2007/06/17/dell-confirms-xps-m1330-and-inspiron-laptops-and-22-other-co/http://www.engadget.com/2007/06/17/dell-confirms-xps-m1330-and-inspiron-laptops-and-22-other-co/Jun 17th 2007 5:51PMhttp://www.engadget.com/2007/06/17/dell-confirms-xps-m1330-and-inspiron-laptops-and-22-other-co/http://www.engadget.com/2007/06/17/dell-confirms-xps-m1330-and-inspiron-laptops-and-22-other-co/Jun 17th 2007 11:16AMhttp://www.engadget.com/2007/06/17/dell-confirms-xps-m1330-and-inspiron-laptops-and-22-other-co/http://www.engadget.com/2007/06/17/dell-confirms-xps-m1330-and-inspiron-laptops-and-22-other-co/]]>Jun 17th 2007 11:08PMhttp://www.engadget.com/2007/06/17/dell-confirms-xps-m1330-and-inspiron-laptops-and-22-other-co/http://www.engadget.com/2007/06/17/dell-confirms-xps-m1330-and-inspiron-laptops-and-22-other-co/Jun 17th 2007 11:30AMhttp://www.engadget.com/2007/06/17/dell-confirms-xps-m1330-and-inspiron-laptops-and-22-other-co/http://www.engadget.com/2007/06/17/dell-confirms-xps-m1330-and-inspiron-laptops-and-22-other-co/http://news.com.com/Dell+Apple+should+close+shop/2100-1001_3-203937.html)]]>Jun 17th 2007 6:20PMhttp://www.engadget.com/2007/06/17/dell-confirms-xps-m1330-and-inspiron-laptops-and-22-other-co/http://www.engadget.com/2007/06/17/dell-confirms-xps-m1330-and-inspiron-laptops-and-22-other-co/Jun 17th 2007 12:58PMhttp://www.engadget.com/2007/06/17/dell-confirms-xps-m1330-and-inspiron-laptops-and-22-other-co/http://www.engadget.com/2007/06/17/dell-confirms-xps-m1330-and-inspiron-laptops-and-22-other-co/
On a PC, you can have all kinds of cheap random hardware from all over -- random generic $4 sound-card from Taiwan! -- and the drivers can be of really, really varying quality. This is a headache for Windows, because there's no way Microsoft can actually do a really intensive code-review on every driver out there. And plenty of drivers do have issues, especially in combination with other hardware. It is better than it was, but still a mess.

On a Mac, Apple controls the hardware so they can do far, far, more work on ensuring the drivers are really solid. It's easier to keep, say, 14 different sound driver options straight than 14,000 or whatever.

So even aside from the fact that Apple is a hardware company themselves, I don't see Apple licensing OS X to *anyone* without some serious restrictions on what hardware can be involved. And that wouldn't fly on desktop PCs, to say the least! It might be workable on laptops, but I can't imagine it would sit well with most laptop manufacturers.]]>Jun 17th 2007 2:31PMhttp://www.engadget.com/2007/06/17/dell-confirms-xps-m1330-and-inspiron-laptops-and-22-other-co/http://www.engadget.com/2007/06/17/dell-confirms-xps-m1330-and-inspiron-laptops-and-22-other-co/http://www.kernelthread.com/mac/osx/history.html)

Get your facts straight before you call anyone an idiot.

My comment was simply saying Dell has changed its tune toward Apple in the last 10 years. Did I strike a nerve or something?

Sparks: You are right on.]]>Jun 17th 2007 6:29PMhttp://www.engadget.com/2007/06/17/dell-confirms-xps-m1330-and-inspiron-laptops-and-22-other-co/http://www.engadget.com/2007/06/17/dell-confirms-xps-m1330-and-inspiron-laptops-and-22-other-co/Jun 17th 2007 11:59AMhttp://www.engadget.com/2007/06/17/dell-confirms-xps-m1330-and-inspiron-laptops-and-22-other-co/http://www.engadget.com/2007/06/17/dell-confirms-xps-m1330-and-inspiron-laptops-and-22-other-co/
Yes, there's some flavor of Mea Culpa, but nothing that I'd truly call candor - more like acknowledgement that Dell has made customers angry. And guess what: We Already Know That Lionel.

So don't give us fluffy apologies. Give us real details. Calling those 23 items "confessions" is further evidence that the Dell corporation sees consumers as malleable sheep.

Telling us where coupons are posted (#18 and #21) isn't a confession.

Telling us that DellConnect has a 93% satisfaction rate (#7) isn't a confession.

Telling us how to use E-value codes (#17) isn't a confession.

Telling us that you make a mountaineering-ready laptop (#14) isn't a confession.

Telling us that the company promotes environmentalism (#8) isn't a confession.

C'mon, 2/3rds of those confessions really ain't.

It's long overdue that there is acknowledgment of missteps, but this MARKETING RHETORIC is far too little, far too sanitized and far too scripted. This post reeks of damage control, not repentance.

Shame on you Lionel. When you and Dell want to get real, it would be welcome. But when you offer marketing spin in confessional clothing, you hurt your own name and do nothing to improve Dell's. ]]>Jun 17th 2007 12:02PMhttp://www.engadget.com/2007/06/17/dell-confirms-xps-m1330-and-inspiron-laptops-and-22-other-co/http://www.engadget.com/2007/06/17/dell-confirms-xps-m1330-and-inspiron-laptops-and-22-other-co/Jun 17th 2007 12:19PMhttp://www.engadget.com/2007/06/17/dell-confirms-xps-m1330-and-inspiron-laptops-and-22-other-co/http://www.engadget.com/2007/06/17/dell-confirms-xps-m1330-and-inspiron-laptops-and-22-other-co/Jun 17th 2007 12:57PMhttp://www.engadget.com/2007/06/17/dell-confirms-xps-m1330-and-inspiron-laptops-and-22-other-co/http://www.engadget.com/2007/06/17/dell-confirms-xps-m1330-and-inspiron-laptops-and-22-other-co/
I see no evidence that they learnt from this as they are still requesting a takedown.

A case of PR, Legal and bum fluff all in the same mouth.

]]>Jun 17th 2007 1:36PMhttp://www.engadget.com/2007/06/17/dell-confirms-xps-m1330-and-inspiron-laptops-and-22-other-co/http://www.engadget.com/2007/06/17/dell-confirms-xps-m1330-and-inspiron-laptops-and-22-other-co/
As far as the confessions, I tried to make a least some of them interesting to our readers. Some may not have been worth your time, but I hope that some of them were.

I'm sure many Engadget readers are already familiar with E-Value codes and coupons. I included things like that since some folks in the blogosphere felt that we were trying to hide those things from customers, and that's simply not the case.

I also tried to lighten things up just a bit. Sometimes things work, sometimes they don't.

Thanks,

Lionel Menchaca
www.direct2dell]]>Jun 18th 2007 2:25AMhttp://www.engadget.com/2007/06/17/dell-confirms-xps-m1330-and-inspiron-laptops-and-22-other-co/http://www.engadget.com/2007/06/17/dell-confirms-xps-m1330-and-inspiron-laptops-and-22-other-co/ben didnt send the post. Google and technorati tools work fine for me. We, Dell, proactively follow conversations and posts about us and join to the conversations to learn more and keep up to speed with customer feedback, or offer our point of view. I appreciated yours and wanted to fill you in on where we were at on the issue]]>Jun 17th 2007 1:31PMhttp://www.engadget.com/2007/06/17/dell-confirms-xps-m1330-and-inspiron-laptops-and-22-other-co/http://www.engadget.com/2007/06/17/dell-confirms-xps-m1330-and-inspiron-laptops-and-22-other-co/http://www.modernmagellans.com/2007/06/10_years_and_it_still_runs.html) Dell may not be very friendly but their laptops have been durable. My son's HP went down after 9 months a and a friends Mac Laptop after 10 months.

So, a product that works, to me is the best customer service]]>Jun 17th 2007 5:32PMhttp://www.engadget.com/2007/06/17/dell-confirms-xps-m1330-and-inspiron-laptops-and-22-other-co/http://www.engadget.com/2007/06/17/dell-confirms-xps-m1330-and-inspiron-laptops-and-22-other-co/Jun 17th 2007 5:00PMhttp://www.engadget.com/2007/06/17/dell-confirms-xps-m1330-and-inspiron-laptops-and-22-other-co/http://www.engadget.com/2007/06/17/dell-confirms-xps-m1330-and-inspiron-laptops-and-22-other-co/Jun 17th 2007 7:59PMhttp://www.engadget.com/2007/06/17/dell-confirms-xps-m1330-and-inspiron-laptops-and-22-other-co/http://www.engadget.com/2007/06/17/dell-confirms-xps-m1330-and-inspiron-laptops-and-22-other-co/Jun 17th 2007 8:06PMhttp://www.engadget.com/2007/06/17/dell-confirms-xps-m1330-and-inspiron-laptops-and-22-other-co/http://www.engadget.com/2007/06/17/dell-confirms-xps-m1330-and-inspiron-laptops-and-22-other-co/Sadly, Dell became a greedy Fortune 500 corporation and lost its way.
My biggest complaint: You outsourced AMERICAN jobs to INDIA (At a time when Americans need new [non-minimum wage] jobs). As a result you screwed your loyal customers just to save a few bucks. You delivered an INFERIOR product - and look what it cost you, you are now number two behind HP (I started buying HP around the time you started to suck hardcore).
When I call Nintendo (you know, the Japanese Corporation, Nintendo) the tech support is polite, well spoken AMERICANS. They don’t mind paying Americans 20 dollars an hour, because they respect their customers. Can I just ask what the hell is wrong with you people?
Let me digress briefly - your greedy and deceitful policies speak to a larger problem in this country:
I grew up in Dearborn, Michigan; as you may all know, the once almighty Ford Motor Corporation is centered here. The Rouge plant was once the largest factory on the planet.
http://en.wikipedia.org/wiki/River_Rouge_Plant.
It was a testament to American ingenuity and vision. Ford invented the 5 dollar day and invented the American middle class. The same American middle class that is now under siege.
I am aware that the poor management of the Big Three after WW II is responsible for their fortunes. However, let me say that every other greedy corporation that outsourced hard working American labor and EXPLOITS the impoverished people of INDIA AND CHINA, erodes the American middle class. Why? All so that Michael Dell can be worth 15.8 billion rather than what? 12 billion? 10 billion? How many billions does he need? How many millions of loyal Americans must he RIP-OFF? How many thousands of Dell employees must he LAYOFF?
http://www.msnbc.msn.com/id/18967391/
When we call tech support and can’t understand the person we are being robbed; we are not receiving the quality of service that we paid our hard earned money for. All potential Dell customers should remember that. Dell management including Lionel Menchaca, Digital Media Manager is just a bunch of thieves in suits. Digital Media Manager = Minister of Propaganda
PS I doubt that fat pig Michael Dell ever considers anything that doesn’t make him a profit. And before you talk about all the millions he donates to charity…THAT’S A TAX WRITE OFF.
I’m not a very good writer, but I hope people can see my point of view]]>Jun 17th 2007 11:15PMhttp://www.engadget.com/2007/06/17/dell-confirms-xps-m1330-and-inspiron-laptops-and-22-other-co/http://www.engadget.com/2007/06/17/dell-confirms-xps-m1330-and-inspiron-laptops-and-22-other-co/Jun 17th 2007 11:18PMhttp://www.engadget.com/2007/06/17/dell-confirms-xps-m1330-and-inspiron-laptops-and-22-other-co/http://www.engadget.com/2007/06/17/dell-confirms-xps-m1330-and-inspiron-laptops-and-22-other-co/Jun 18th 2007 2:56PMhttp://www.engadget.com/2007/06/17/dell-confirms-xps-m1330-and-inspiron-laptops-and-22-other-co/http://www.engadget.com/2007/06/17/dell-confirms-xps-m1330-and-inspiron-laptops-and-22-other-co/Jun 18th 2007 1:45AMhttp://www.engadget.com/2007/06/17/dell-confirms-xps-m1330-and-inspiron-laptops-and-22-other-co/http://www.engadget.com/2007/06/17/dell-confirms-xps-m1330-and-inspiron-laptops-and-22-other-co/
I called Dell today to see if I could order a laptop with Linux instead of a of a Microsoft OS. I was told no, Microsoft was the only choice of operating systems. I asked if I could buy a laptop without a OS and I would load my own. Again I was told, I can not purchase a laptop or any PC or server without a Microsofdt operationg system loaded from Dell. I told the Dell sales rep if I could not order Microsoft free product I would purchase elsewhere. He said "then look elsewhere". So I ordered a MAC Pro laptop a few minutes later. I think Michel Dell would be interested in knowing their sales reps are not up to speed and costing sales.
]]>Jun 18th 2007 7:08PM