We heard yesterday that despite some issues over AT&T way, iPhone activations would (hopefully)
be up and running smoothly by as early as this morning. Of course, evidenced by the flood of users continuing to tip us, we'd say a great deal of you are still experiencing activation problems. We've flipped the switch on a half dozen or so iPhones, and had no problems whatsoever. So to all you new iPhone owners out there, are you (still) having issues?
Got iPhone activation problems?| Yep, still dead in the water (and seriously pissed). | 8450 (47.0%) |
|---|
| Yeah, but my issues have been resolved, so I'm good. | 1964 (10.9%) |
|---|
| Nope, activation went smoothly and things are fine. | 7572 (42.1%) |
|---|
posted July 1st 2007 2:51AM
I'm on my hour 43. I submitted for activation at 7.24p on Friday night, and I'm still waiting. AT&T says it's an Apple problem, Apple says it's an AT&T problem. I do know:
My account is listed as active in AT&T's system. I have verified this multiple times from CSRs and online.
My SIM card is active. Once I took it from the iPhone and placed it in my old phone, it worked as it should, including new text messages, and missed calls.
I have only received 1 email. The Processing Activation email. No confirmation number, no order number.
My iPhone is completely useless. All I can do is call emergency services and play with the slider, and as cool as that slider is, I'm over it.
And as I was writing this comment, it's been activated. After a short 43 hours and 15 minutes.
The value of this pole is somewhat destroyed because the non-voting public can't see the results. Normally polls have an option to just view them. Now, I would have to click on an option to see the results, which I'm sure many people are doing.
My issue was moving my NJ based VZW # to my new Virginia address. I had to do the following after 6 failed activation attempts:
1. get a new SIMM from AT&T
2. have AT&T create a new account and port my number using my sisters NJ address. I changed to my VA address as soon as I got home.
3. activate thru iTunes as an existing customer
4. 15 min later I was active and enjoying my new iPhone.
I have discovered that AT&T's first 2 levels of phone support SUCK beyond any other call center I have ever dealt with. Be aware of stupid people on the other end of the phone when calling AT&T. I did also discover that the staff at the AT&T store inside Tysons II in Virginia are very knowledgeable and will do whatever it takes to get you going. Thanks to Aaron and Ryan at that location for endless great supportand getting me up and going.
Good luck!
I activated one on Saturday around 3pm ET and it worked within a few minutes. I activated one Sunday around 1130am ET and it is still in a wait state at 3pm ET. Needless to say - my buddy who bought this phone is ticked. When we called AT&T the first time the idiot...er...tech support person...mentioned that there were 1 million sales and 300,000 still in the queue to be activated. So how people are still waiting from Friday with mine going through unscathed on Saturday and now a new logjam on Sunday who the hell knows. AT&T needs to outsource these activations ;-)
Hey Guys
I had the same problem getting my iPhones activated. My situation was I had an existing AT&T account with three numbers that needed to be converted from
blackberry pearls to iPhones in addition to adding an additional iPhone for a total of four iPhones that needed to be activated. So the three existing
numbers were having issues getting activated with iPhones but the brand new number activation went through with out any problems. The new number activated in
less then 3 minutes.
I waited for 30+ hours before I finally decided to call ATT and start looking into it. During the wait our Blackberry's were still working. I called the
877.800.3701 number and was on hold for 2+ hours. When I finally go through, the rep started looking at my order number(email came after 12 hours of initial
activation) and requested the last four digits of my IMEI number and ICCID number for one of my not working iPhones. He advised that he needed to switch over
the cell number from the old SIM (blackberry) to the new SIM (iPhone). After a few tries he stated that he was not able to do it on his end and that I would
need to call customer care and see if they could do it. So I called the business customer care at 866-429-7222 thinking that I might get through faster
which I did (20 min wait). I advised the customer care rep of the situation and requested she change my SIM numbers (blackberry sim to iphone sim) as soon as
she did all three blackberry's went into "SOS unable to register with the network" and was no longer able to receive or make calls. I tried restarting the iphone and plugging back into iTunes to see if that did the trick. It didn't. So then I called the iPhone activation line again at 877.800.3701 hoping that this time they would be able to activate it. After another 2+ hour wait the tech was still not able to activate the iPhone. He advised that it might be the way my account was setup and asked if it was an existing account which it was for the past 4 years. He then stated that it could also just be that there is so many activations going through the system (which I doubted). So I hung up with him and decided to call customer care back at 866.429.7222 again very minimal wait and requested all the service that are still linked to the cell phone numbers in question. The customer care advised that I had blackberry data, sms messaging and Push to Talk on the account so I requested for her to remove those services and put all numbers on a general voice plan and nothing else not even text messaging. After she did that, I hung up with her and called iPhone activation back at 877.800.3701 again a long wait. By this time it was 4 in the morning and during the hold I fell asleep in my chair. I was awoken after the tech repeated hello a few times no telling how many since I was alseep. So I had her try to activate my iPhone again. She said she needed to verify my IMEI numbers and ICCID numbers and add the iPhone data plan as well as the SMS messaging plan since they were just on general voice plan (we already knew that after our last phone call) after a few minutes VIOLA I got the email that my iPhone was activated (the one I had been working all this time). I had her do the same for the other two phones and the same thing, I got an email right away stating that they were all active. So we plugged our iPhones in started to sync. So it seems maybe that if your existing account has some type of existing service that the activation process doesn't know how to disable those services to creat the new iPhone service on the account. It might be worth it for you guys to call ATT and disable everything but just the voice plan. Hope this helps.....
W
still playing Mary Had a Little Lamb, and not much else...
http://www.youtube.com/watch?v=lpE85daWRsE
FINALLY IT WORKS. Here's what i did.
I started my process at 7pm Friday.
I had issues as I was apparently on a business account, and on the wrong rate plan. Long story short, many calls, hours on hold etc.
Saturday afternoon i went in to a AT&T store and cancelled my phone account, and re-opened a brand new account with my same phone number. (They also gave me a new SIM Card to take home just in case I'd need it for the iPhone. This would prove to be useful)
This morning nothing had happened. I called 877-419-4500 and 866-907-3484 and none of them could do anything or give me status updates.
I found this forum and read on here to call 877 800 3701 option 1 (speak to a live person) which is the AT&T iPhone activation center. 1hour and 8 minutes on hold later, I explained my dilemma to the guy. He told me that my activation had been processed, but on my end, it didn't work(obviously), so he then cancelled my iPhone Activation order. I then popped the new SIM card (unused card the AT&T store guy let me take home)into the iPhone, and connected it to iTunes.
I went through the registration process one more time as a brand new account, and within, i kid you not, 2 minutes i had gone through the screens on iTunes, received my confirmation email and my iPhone was working.
Has anyone tried to activate the iPhone with a NON AT&T sim card? or try to use the iPhone with a different sim card operator.
Cant beleive this was not the first test by Engadget!
I am thinking of importing it to the UK from the US so nice to know if it will work.
After more than a dozen mobile phones over the years, this was by far the fastest simplest and smoothest cell activation I've ever done. The longest wait was downloading the updated iTunes, everything else took seconds!
I'm taking these poll results with a grain of salt. People who have a working iPhone will be doing better things than responding to this poll... like playing with their iPhone. People who are having problems are pissed and much more likely to respond. And of course there's all the Apple haters who didn't even buy an iPhone and are responding negatively.
Started my activation at 8pm central time friday night... still dead in the water. Got an email with an order number on it, saying they needed more time to finish activation - that was yesterday. Spent over two hours on hold today with both AT&T and Apple: AT&T said they hadn't gotten anything regarding me or my phone from Apple, Apple said it was all in AT&T's hands and refused to even try and look up my account, just told me it would takea couple hours and to be patient. I reminded him that it was now in it's 41st hour and he said to just be patient. Phone is off the hook at the local Apple store where I bought it....
this may be stupid question, but do you have to have both internet AND cel connectivity for the activation to work? My home is in a spot where there is no cel signal.... I am at my girlfriend's now where we have both net and cel access, so hopefully it will work.
any other caveats?
OK, finally got an email from AT&T saying to call as they needed more info. The operator warned me that this will take anywhere from 20 mins to an hour or more.... so far skype says the call has lasted 1 hour 17 minutes. I am recording the call too, might edit out the on-hold music and put it up somewhere. "This call may be monitored" message at connect gives me the right to do so... :)
He just came back on and said he was almost done and that he apologized for the wait.
I am thinking that not having both net and cel connection might have played a part in this thing for me... but it's probably more likely due to having bought the phone at an apple store and not through at&t.
one hour twenty minutes.... he said there was nothing he could do for me, that my account was corrupted or something. He told me to just try it again. Try again, how do I try again, whenever you dock the phone it gets the "we need more time" message. He said he'd delete all the account info and to try again in about 4 minutes. It's 20 minutes later and still the same old screen. Finally gave up and have started over using the second of the two phones I bought.... just hope it lets me activate the second phone.
But wait, a familiar message pops up.... "we need more time and will email you to let you know when...."
jeezus.....
BREAKING NEWS: AFTER MANY HOURS OF NO ACTIVATION (EXISTING AT&T/CINGULAR CUSTOMER JUST CHANGING TO IPHONE SIM CARD) I GOT THROUGH TO SOMEONE AT 1-877-419-4500 WHO INFORMED ME OF A NEW DEVELOPMENT!!! THEY WERE JUST INFORMED THAT IN ORDER FOR ACTIVATION TO SUCCEED, ONE MUST HAVE THE "1APL" FEATURE ADDED TO THIER ACCOUNT! CALL IN & GET THE "1APL" FEATURE ADDED TO YOUR ACCOUNT. IT MIGHT JUST HELP.
Did it help? are you now activated.
So I just got off the phone with at&t support, and after a 5 minute conversation with first tier tech support, my phone is syncing and i've received two calls thus far, one from the tech, and another which interrupted my conversation with the tech.
There are various things that can be causing problems with your iPhones, there's no magic incantation you can perform to get it working. Rebooting it, rebooting your computer, all is a waste and if it appears to help, it's purely coincidental.
Call them. They can sort it out. There are three numbers I now have which have proven useful.
1) iPhone activation, this is the line where the guy was able to expedite activation for me: 877-800-3701.
2) Tech support, this is pretty much useless until tomorrow, they closed around 5pm edt: 800-331-0500.
3) iPhone support, this is good to know, but is useless until it's successfully activated: 877-419-4500.
I hope this helps people, but really, if you've been waiting 6+ hours, then chances are somethings wrong and it won't just sort itself out. Call them.
Such good advice. I've been waiting 20+ hours, so I called the first number, sat twenty minutes on hold and the woman got everything working. She explained that a common problem for old-account holders is that switching over to the new account adds a feature called "MVV1" or something to that effect (Visual Voice Mail, I'm assuming...) which conflicts with another data plan and so the whole process is put on hold. She got me up and running in about five minutes- score!
46 hours after submitting the phone for activation in iTunes, it's STILL a $600 paperweight!
Waited 36 hours....spent lots of time taking to friendly people from at&t that seem really interested in helping me. Woke up Sunday am went to the local at&t demanded a new sim. They told me that the SIM could not be replace, then I showed they how. they gave me the the new SIM and I asked them to double check my data/voice/text plan...... went home put in the new SIM...... connected the phone.........starting the activation all over again and 2 minutes later it was working perfectly.
Dont wait for at&t to figure it out.......I really think they have no idea whats going on.
i decided to email ron johnson (vp, apple retail) directly. not that i thought it would help, but thought he ought to know. i also sent to mossberg and pogue from the ny times.
more than 48hrs waiting and still dead in the water.
my email to ron j:
hi ron,
more than 40 hours and still no activation. it has been “accidentally cancelled” twice, i’ve spoken with no fewer than 12 customer care people, and now at&t wants me to “visit” the apple store for a new sim card.
yikes!
sure hope you, steve, and stanley t. sigman didn’t have this much fun trying to get up and running.
this is pretty awful.
hope you are having a great day.
best.
/s
Well, I sent in a fake vote to see what the percentages were (and since there wasn't a place for "AT&T store sold out before I got inside" I chose still having problems and pissed...of course the store only got about 30 iPhones total), and now I'm glad I didn't get through that line and actually GET and iPhone. I probably would have been in the "Still having problems" group since I'm currently a Cingular customer who would've wanted to port my number over and I've seen a few people here that seemed to be in that boat. I guess in 2-4 weeks, when Apple decides they can ship out my iPhone, maybe the 3 million people who tried out the iTunes activation will have debugged all the problems for AT&T and Apple. At least I hope so.
Took less than 5 minutes.
Well, I give up. Enough is enough. Canceling the activation, returning the iPhone, and purchasing another phone with a different provider. :_(
Also filing complaints with the AG's division of consumer affairs.
OOH THE FLOUNCY-FLOUNCY!
Flouncy, c'est moi!
SO calls ATT for 8th? 9th? time today, to cancel activation and accounts. *Finally* gets activation. Activation required new SIM card (as has been mentioned by others) and was accomplished in a matter of minutes.
50+ Hours now. Thanks AT&T for really thinking ahead. Trying to port from Sprint. Called Sprint and they said it's automatic. Given I was talking to them on my Sprint Treo, AT&T hasn't even requested the port yet. Way to go AT&T.
For the love of God, if you are thinking about porting - forget it.
FWIW, they are now telling me to leave iTunes OPEN. Do i really think that's going to make a difference? Nope.
Not a pleasant first experience.
well, after 30 hours of waiting, I learned that my account info was wrong. After correcting, I was using the iPhone within the hour... And I am typing on it now
It is very much worth the wait
AT&T sucks HARDCORE! I have been waiting almost 48 hours! I so far have talked to three different people, left a voicemail this morning because AT&T simply does not have the staff to support this launch. I also have called numerous times to have the automated system hang up on me and say that due to the high call volume they are unable to accept my call at this time and just hung up on me. I will never recommend AT&T to ANYONE! I am still waiting on the porting of my phone. All times I have called they said everything on my account is fine. I have been told to wait longer and last time I called the guy said my number says activated but the port never went through, so they had to try it again. Right now I am on hold and it says the wait time is 60 minutes. This is the worst experience I have had with any piece of new technology I have bought in a LONGGG time! AT&T SUCKS!
i posted the following on the other thread (iphone activations hosed til morning):
i posted the following on the other thread (iphone activations hosed til morning):
(this time for sure)
i posted the following on the other thread (iphone activations hosed til morning):
______
bought this morning, apple store 59th street in nyc. figured from reading about the problems, i had the best chance of quick uncomplicated activation by just taking a new phone number (not try to port my verizon number to the new iphone).
no such luck. went through the activation screens, got the 'additional time--email notification' message. only been about five hours, so i am not complaining, just describing.
______
i called the 877-800-3701 number, after a 20 minute wait, a knowledgeable and cheerful lady got me activated with about 10 minutes of work. kind of. she got me past the 'needs more time to process your activation' screen on itunes to the magical email alerting me that activation was complete, and gave me my new phone number.
but the iphone still displayed an error message: "Waiting for AT&T activation
This may take some time"
the lady suggested i turn everything off, wait 20 minutes, try again, call back if still not working. did that, called back, a ten minute hold and got a guy who was also very polite, responsive to my suggestions. he said someone else was 'working on my account' so he could not make changes (could only read only). and i should call back in about an hour. at this point, every function of the iphone was active and working--except the phone.
i've been playing with it, setting up my email accounts, music, et cetera. i am tempted to just leave it like this, and use a separate cell phone.
i am not a tech person. but i suspect the vast majority of these issues are on the att side. in my instance, i intentionally set up a brand new account, rather than try to port my old number over, hoping that would avoid these problems. no such luck. again, i'm not complaining, others got it much worse. and i have a kick-ass osx pda/video ipod. and my old cell phone.
I have the same problem! On both of my iPhones, all of the features are available except for the phone features. I got an email saying I should be able to make and receive calls but it doesn't seem that my number is attached to my iPhone. I get that "Waiting for AT&T activation this may take some time." message. Does anybody have any recommendations for what I should do? I am going to call AT&T and Apple in the morning.
OK, it's been 50 hours with no e-mail. I was about to go and test the iBrick against AT&T office window, but whatever.
Anyway, I got through, but the guy said he can't help me, as there was someone working on my account. He said he'd be fixing that in an hour when the account gets released, and if it still needs activation. And it's been 2.5 hours now, I'm on a third 1 hour wait this evening. "You've got to have your phone turned ff, as we can'tt ransfer your number" - why didn't you tell me before???????
I'm pissed. 2600 extra customer support reps they hired?
Got the stupid "AT&T is now processing your activation" and waited for a couple of minutes. Then I called 877-800-3701 and was told the wait time would be 60 minutes (!) but 2 minutes later someone picked up. Now I'm rocking an activated iPhone.
Wow, I know about 10 people that got iPhones, and none of us had problems. I just had to wait a bit for the porting to be complete. Up and running, no errors. And the AT&T store I went to, everyone knew what they were going and was really nice.
Many of the people here complaining have only themselves to blame. You should have checked first about activating an iPhone on a corporate responsibility account. You usually cannot make changes to those accounts without permission from your employer. For the iPhone to work, you need a standard consumer rate plan with individual responsibility (not corporate responsibility). I had an AT&T employee rate plan on my account and I knew the iPhone wouldn't work with it. So I called in early on Friday to have my plan changed to a $39.99 consumer rate plan. Once I got my iPhone, the activation took 5 minutes and I was using my new iPhone.
For the guys that tried to activate the iPhone on their existing prepaid accounts, you should have gone into an AT&T store and converted your account into a postpaid account first.
For the former AT&T Wireless customers, you should have figured out a long time ago that Cinguler/New AT&T phones don't work with your old AT&T Wireless service and you have to convert to "Orange" side first. I refused to switch over for the longest time and I just kept buying unlocked phones, until I realized that I could prevent overages by using Cingular's Rollover plans (I barely talk on the phone, but my mom racks up my bill).
And as for the port problems, it seems like the port system for AT&T (as well as the other companies) are just being overwhelmed. Be patient and you should be up and running soon.
Hope everyone gets there iPhones running soon.
Here's my story:
- Fri, 6/29, 6:30pm EDT - Purchased iPhone
- Sat, 6/30, 11:15am EDT - Completed iTunes sign-up (existing Cingular/ATT customer - added $20 data plan)
- Was informed I had to wait
- Sat, 6/30, 3:15pm EDT - Called ATT Cust Svc - told to wait 12-24 hours due to backlog
- Sat, 6/30, 7:55pm EDT - Received "We're sorry, ATT has identified a problem with the info you provided." email and called, spending almost 2 hours being routed to multiple people before determining that my "old" ATT/Cingular Voice plan was not supported. Informed that I would have to return to ATT Corp store for change-over.
- Sun, 7/1, 11am-Noon EDT - Obtained new ATT/Cingular plan ($39.99). Was told by staff to go home and re-do iTunes process.
- Sun, 7/1, 12:30pm EDT - Returned home to find that iPhone/iTunes with same "Your request requires more time" message - no restart.
- Called ATT store, got redirected to support # (1-877-419-4500) where they had me confirm activation of the new plan. Why did ATT store not tell me this had to happen?
- Plan was activated and rep said she would add data plan. (24 hours ago)
- Mon, 7/2, reading blogs (this one is great) and sending emails to any apple/att/synchronoss email address i could find.
- Now (Mon, 7/2, 2:53pm EDT) - finally the activation email!!!
But, since I travel for the week, and the ATT reps harped on leaving the phone plugged-in, it is now at home, maybe working.
I can't find out how to take a video with the camera, can anyone help me? Also it refuses to pair with my Samsung or Jabra stereo headsets. It takes great photos, but can anyone show me how to send a picture message?
Thanks!!
For new iPhone activations, follow advice in last paragraph...
I tried to activate on Friday at 9pm by porting in a number from Sprint and 6 hours later got an email that said my number was ineligible for transfer and to call for assistance. When I called, they told me it was because my area code and billing address were mismatched.
Then Saturday at around 2pm I sent a second activation request, this time with a billing address that matched my area code and then I waited. And waited. I called and spoke to various people in various departments and was told most of the time that I simply had to wait for the system to accept or reject my request and until that happened, there was nothing for them to do.
At the 56 hour mark (Monday, 10pm-ish), I called and spent around two and a half hours on the phone to find out my activation was "on hold" because of more mismatched information. This time, my number for some reason had someone else's billing address altogether. I asked that they manually terminate my activation request so I could re-activate with no porting and let AT&T just assign me another number in the same area code. That was last night.
Then I called AT&T customer service today to port in my old line from Sprint and that happened within hours.
So, if you're porting a number, I strongly suggest you do it this way. Just let iTunes assign your iPhone a new AT&T number in the same area code and have customer service do the rest at your convenience. That way you can use the device right away and the automated system won't have any chance to produce any porting glitches.
Cant activate my 2 iphones because I have a business acct. and refuse to switch all 5 lines to a regular acct. I have been a customer since the Primco days. This is Bull****
Had similar activation problems. Got an email that said my activation would require more time. How insulting. However i followed Toastydoc's suggestion and powered down my old phone and removed the battery. In less than 30 mins I got the magical email.
If you are an existing AT&T customer, I would suggest that you turn your old phone off before beginning the activation process for the iPhone.
Story reveals....
I waited for 4 hours in iphone queue and got it around 6.20pm on 29th June. I was really happy as one of the few people had iphone in chicago that time....
I went to home asap so that I can activate my iphone and start enjoyin it but it was just a start...
June, 29
I went to home and connect iphone to itunes...got to know that I can't use my prepaid no to transfer it to iphone...talked to at&t for info...
June 30,
I enrolled for postpaid connection, talk to at&t & waited at store for 3 hrs...they couldn't transfer it to postpaid (at&t state st, chicago)
July 1,
Same story....after wasting 3 more hrs...(at&t chicago ave, chicago)
July 2,
They tried again....after 4 hrs....they transfered my no to postpaid...took 500$ as deposit..tried activating iphone in evening....couldn't succeeded....."We were unable to verify your identity....contact AT&T"...talked to AT&T...1hr..plus not able to register for my account...it showing "SYSTEM ERROR" on AT&T website.
July 3,
They tried again....wasted 3-5 hrs....couldn't succeeded....."We were unable to verify your identity....contact AT&T"...talked to AT&T...1hr.....they AT&T has no problem iPhone has a problem...Sim is currupted...replace iPhone...
July 4,...
In morning try again.....couldn't get succeeded......At 12.20pm...went to Apple Store, Michigan Ave....Waited for 1 hrs...Talked to person over there...He blamed AT&T....Customers left alone....
And 2.30pm after long conversation....RETURNED iPhone.
July 5...
Waiting for Apple to deposit my money into my account
Waiting for AT&T to resolve problem with My Account registration so can view my account
July 6...
Waiting for Apple to deposit my money into my account
Waiting for AT&T to resolve problem with My Account registration so can view my account
July 6...
Hope ....Hope ...Hope....
Regards,
DJ Vasant
Being an existing AT&T customer, I was under the impression that my activation would be simple... So I thought. I was one of the lucky few that found an AT&T store with a "shorter" line than most, after an hour of waiting, I held in my hand a wonderful 8gig new toy. The activation process through Itunes was simpler than I thought it would be, and my iphone was "unlocked" within minutes, I say unlocked and not "activated" for one reason. I could not make any phone calls.
I received the complementary emails from both Apple and AT&T, saying thanks for layin down the funds for joining the family, AT&T message said I was good-to-go and if I had any problems, call for assistance. Hmmm, being a mobile bachelor in the US Air Force, this was my only phone, upon activation my old phone service went dark and now I had no communication device to my name. Hmmm, Maybe Ill wait a few hours seeing that many thousands of folks are no-doubtingly doing the same thing I am right now, and knowing the AT&T/Cingular company, I bet they were just awe struck at the massive desire for these phones.
So a few hours go by and still no service. I decide to sleep on it and if it still didnt work in the morning, I would promptly hit up the AT&T store for assistance.
So, there I am the next morning waiting in line to see an AT&T specialist and after about a half hour of trouble shooting and profile review, the spec finally finds what the problem was.... It was because I was in the Military...
Yup. When Cingular was it's own entity, they had a special Gov/Military discount for some of there plans. Apparently it went unnoticed in the merger and upon activation of my iphone plan, it spawned a "PC LOAD LETTER" situation.
So, if you were prior Cingular, active duty or gov employed and your iphone is being the "I" without the "phone" part, then have your AT&T spec look at the promo's and discount section of your profile.
OMFG!!!! SOOOOOO ANGRY!!! O.K. Bought my shiny new iPhone on Thursday night... got home put it on itunes and kept getting the error saying I had to go to the AT&T store. Maybe cuz I'm switching from T-mo Grrrr... Friday Morning I go to the AT&T store and they switch my service using my existing unlocked sony w800... so when I got home I went thru the activation in tunes as an exisiting AT&T customer. Voila! it worked... so I got to play with the phone on Friday night... Found out it freezes alot! had to hard reset by holding home key and screen key for like 10 secs. I can get over that! but then I realized it wouldn't see any wi-fi networks. I tried all things possible to get it to see my wi-fi or any other. SOOOOOO.... Sat I go to the Apple Store and wait for a "genius" Hmmh to help me... They replace my phone and swap sim cards... "that's it ur done" lol ya rite!~ I go home and connect it to itunes AGAIN! this time i get the message they are updating servers and will not be ready til Sunday 3PM EST... so at 1205 PST/305 EST I reconnected the iphone to itunes. still not working!!!!!!! OMFG!!! WTF! After spending hours waiting for AT&T to answer their phone... NOTHING! Thier number is 8668013600 for "after Hours" if you call the main number they say call mon-fri... wtf since when do they not offer 24 cust serv. all part of the "New AT&T" Grrr.... I love Apple but they shouldn't sell things that don't work and definately BAD MOVE teaming with the "NEW AT&T". I am furious! no phone... missing business... want to sit on hold for a credit ... but not sure how much it's going to end up being. O.K. AND WHY PLZ GOD WHY!!!! can't even play with the menu.... horrible, nightmare activation headaches!!! please work... please... ok im off to go cry in a corner...
sat on hold with AT&T for another hour to be told thier systems are down and they can't help at all...
Your biggest problem is you bought 1.0 version of the iphone. There are alot of quirks that need to be worked out. When you got 100,000 people jamming the servers. I bought my son an ipod nano, I had to download the updated version of itunes to my computer to even use it. I bought him this for Christmas. It took two days to even get on the site and about 3 hours to download with land line. Be patient if you just purchased your iphone. Like I said you get 100,000 people doing the same thing it will take some time.
ATT is a mess. You cannot activate your iPhone on a business account. Thus, if you want a iPhone, it will not be part of a company account. I have spent a total of 6 hours on the phone with ATT Customer (non) Support. What a mess. Nice phone, too bad ATT does not know how to run a company or simply could care less about customer support.
Good day iphone users. i am a supervisor in the activation dept. If i could give you any advice if this process has been difficult, contact AT&T's billing dept. explain your situation and they more than likely will lift your 36$ activation fee. i direct all customers to do so. In my opinion i would be damn furious if i had to go through half the @$%t ive seen some customers go through. And i do agree, AT&T did a horrible job in hiring good agents, many of them are very incompitant. I hope you get someone who is. If worst comes to it, ask for a supervisor, they have access to all the specailists who can fix an account asap.
I am in dubai iphone not activated how i can activate it ?