http://www.engadget.com/2007/10/30/canon-pulling-the-eos-1d-mark-iii-from-shelves/ Engadget Comments for Canon pulling the EOS-1D Mark III from shelves? http://www.engadget.com/media/feedlogo.gif http://www.engadget.com en-us Copyright 2009 Weblogs, Inc. The contents of this feed are available for non-commercial use only. Blogsmith http://www.blogsmith.com/http://www.engadget.com/2007/10/30/canon-pulling-the-eos-1d-mark-iii-from-shelves/http://www.engadget.com/2007/10/30/canon-pulling-the-eos-1d-mark-iii-from-shelves/Oct 30th 2007 8:45AMhttp://www.engadget.com/2007/10/30/canon-pulling-the-eos-1d-mark-iii-from-shelves/http://www.engadget.com/2007/10/30/canon-pulling-the-eos-1d-mark-iii-from-shelves/Oct 30th 2007 10:20AMhttp://www.engadget.com/2007/10/30/canon-pulling-the-eos-1d-mark-iii-from-shelves/http://www.engadget.com/2007/10/30/canon-pulling-the-eos-1d-mark-iii-from-shelves/
They got that customer service on lock, ya heard me?!!!!!!!!!!!!!!!!!]]>Oct 30th 2007 10:48AMhttp://www.engadget.com/2007/10/30/canon-pulling-the-eos-1d-mark-iii-from-shelves/http://www.engadget.com/2007/10/30/canon-pulling-the-eos-1d-mark-iii-from-shelves/heard from a friend that canon is now doing this.
AF recalibration of pro lenses:USD$200
AF recalibration of consumer lenses: USD$100
AF recalibration of bodies: USD$200
charges apply regardless of warranty]]>Oct 31st 2007 2:08PMhttp://www.engadget.com/2007/10/30/canon-pulling-the-eos-1d-mark-iii-from-shelves/http://www.engadget.com/2007/10/30/canon-pulling-the-eos-1d-mark-iii-from-shelves/Oct 30th 2007 8:45AMhttp://www.engadget.com/2007/10/30/canon-pulling-the-eos-1d-mark-iii-from-shelves/http://www.engadget.com/2007/10/30/canon-pulling-the-eos-1d-mark-iii-from-shelves/
#2. SONY Nikon Olympus Kodak start taking notes now.

#3. My next DSLR will be a Canon (S3IS) is good for now.

#4. I've used Canon Customer Service and Tech support before and can its the BEST I've ever used in the electronics industry across many products

crazy Japanese your excellence and quality make our heads explode]]>Oct 30th 2007 8:56AMhttp://www.engadget.com/2007/10/30/canon-pulling-the-eos-1d-mark-iii-from-shelves/http://www.engadget.com/2007/10/30/canon-pulling-the-eos-1d-mark-iii-from-shelves/Oct 30th 2007 9:24AMhttp://www.engadget.com/2007/10/30/canon-pulling-the-eos-1d-mark-iii-from-shelves/http://www.engadget.com/2007/10/30/canon-pulling-the-eos-1d-mark-iii-from-shelves/
Canon should not have released this flawed camera to begin with.]]>Oct 30th 2007 9:25AMhttp://www.engadget.com/2007/10/30/canon-pulling-the-eos-1d-mark-iii-from-shelves/http://www.engadget.com/2007/10/30/canon-pulling-the-eos-1d-mark-iii-from-shelves/Oct 30th 2007 9:28AMhttp://www.engadget.com/2007/10/30/canon-pulling-the-eos-1d-mark-iii-from-shelves/http://www.engadget.com/2007/10/30/canon-pulling-the-eos-1d-mark-iii-from-shelves/
Canon should have not released this flawed body to begin with.

Canon also fails to fix known formatting issues with 16GB cards in their high end bodies (Canon 5D, 1Ds).]]>Oct 30th 2007 9:29AMhttp://www.engadget.com/2007/10/30/canon-pulling-the-eos-1d-mark-iii-from-shelves/http://www.engadget.com/2007/10/30/canon-pulling-the-eos-1d-mark-iii-from-shelves/
http://www.justfuckinggoogleit.com/search.pl?query=dslr+definition

Stop posing.]]>Oct 30th 2007 10:18AMhttp://www.engadget.com/2007/10/30/canon-pulling-the-eos-1d-mark-iii-from-shelves/http://www.engadget.com/2007/10/30/canon-pulling-the-eos-1d-mark-iii-from-shelves/Oct 30th 2007 11:00AMhttp://www.engadget.com/2007/10/30/canon-pulling-the-eos-1d-mark-iii-from-shelves/http://www.engadget.com/2007/10/30/canon-pulling-the-eos-1d-mark-iii-from-shelves/
As for customer service; I have NEVER had one (1) problem with any Nikon I have ever owned, so I guess I can’t say if Nikon has good customer service, because I have never had to use it in over 20 years.
]]>Oct 30th 2007 7:32PMhttp://www.engadget.com/2007/10/30/canon-pulling-the-eos-1d-mark-iii-from-shelves/http://www.engadget.com/2007/10/30/canon-pulling-the-eos-1d-mark-iii-from-shelves/did you miss the part that they are refusing refunds or even an exchange?
this is what they have to do for selling a faulty product, it's not an act of nobility]]>Oct 30th 2007 9:41AMhttp://www.engadget.com/2007/10/30/canon-pulling-the-eos-1d-mark-iii-from-shelves/http://www.engadget.com/2007/10/30/canon-pulling-the-eos-1d-mark-iii-from-shelves/
That's kinda slimy considering how much scratch early adopters lay down on this stuff.]]>Oct 30th 2007 9:47AMhttp://www.engadget.com/2007/10/30/canon-pulling-the-eos-1d-mark-iii-from-shelves/http://www.engadget.com/2007/10/30/canon-pulling-the-eos-1d-mark-iii-from-shelves/
It's clear that is doesn't affect ALL of the units, so making claims that they released a known defective product is the sheerest jackassery.

If you have one, take it back.
If you don't have one then why are you crying?]]>Oct 30th 2007 9:40AMhttp://www.engadget.com/2007/10/30/canon-pulling-the-eos-1d-mark-iii-from-shelves/http://www.engadget.com/2007/10/30/canon-pulling-the-eos-1d-mark-iii-from-shelves/

Why wouldn't they accept exchanges or returns?

Why ruin what appears to be responsible behavior by freezing out early adopters??
That does VERY LITTLE to ensure loyalty, doesn't it?

Stupid, Canon. Pretty stupid.]]>Oct 30th 2007 9:46AMhttp://www.engadget.com/2007/10/30/canon-pulling-the-eos-1d-mark-iii-from-shelves/http://www.engadget.com/2007/10/30/canon-pulling-the-eos-1d-mark-iii-from-shelves/Oct 30th 2007 9:44AMhttp://www.engadget.com/2007/10/30/canon-pulling-the-eos-1d-mark-iii-from-shelves/http://www.engadget.com/2007/10/30/canon-pulling-the-eos-1d-mark-iii-from-shelves/Oct 30th 2007 9:58AMhttp://www.engadget.com/2007/10/30/canon-pulling-the-eos-1d-mark-iii-from-shelves/http://www.engadget.com/2007/10/30/canon-pulling-the-eos-1d-mark-iii-from-shelves/
But Canon does not have to treat their customers as such. They have customer loyalty by default; Canon users are trapped by the fact they have thousands or tens of thousands vested in glass. Nikon and Canon both make fantastic cameras, but I will likely always be a Nikon user because I have a bunch of Nikon lenses. Starting over is not a viable financial option for me.]]>Oct 30th 2007 10:14AMhttp://www.engadget.com/2007/10/30/canon-pulling-the-eos-1d-mark-iii-from-shelves/http://www.engadget.com/2007/10/30/canon-pulling-the-eos-1d-mark-iii-from-shelves/Oct 30th 2007 10:13AMhttp://www.engadget.com/2007/10/30/canon-pulling-the-eos-1d-mark-iii-from-shelves/http://www.engadget.com/2007/10/30/canon-pulling-the-eos-1d-mark-iii-from-shelves/Oct 30th 2007 10:20AMhttp://www.engadget.com/2007/10/30/canon-pulling-the-eos-1d-mark-iii-from-shelves/http://www.engadget.com/2007/10/30/canon-pulling-the-eos-1d-mark-iii-from-shelves/
"#1. This is why I only buy CANON why even consider any other brand.

#2. SONY Nikon Olympus Kodak start taking notes now.

#3. My next DSLR will be a Canon (S3IS) is good for now.

#4. I've used Canon Customer Service and Tech support before and can its the BEST I've ever used in the electronics industry across many products"

Ummm okay, can I have some of what you're smoking please? Have you ever tried Olympus, Sony, Nikon or Kodak customer services? The S3 is not a DSLR...

"It's clear that is doesn't affect ALL of the units, so making claims that they released a known defective product is the sheerest jackassery."

Not it's not you idiot, this has been a problem bouncing around the forums since the camera came out months ago. It's very well known and Canon would have found the problem shortly after it was first reported if not sooner. Jackassory yourself!

"If you have one, take it back."

And wait a month for it to be fixed. Most users of this quite expensive camera are professionals who may not be able to do without their primary camera for a month. Canon should replace these and then fix the broken ones and sell them on at a marked down price.

This was Canon's mistake, no one else. They should be the ones inconvenienced, not their customers.

The attitide of some of the fanboys on this site is frankly /staggering/.
]]>Oct 30th 2007 10:43AMhttp://www.engadget.com/2007/10/30/canon-pulling-the-eos-1d-mark-iii-from-shelves/http://www.engadget.com/2007/10/30/canon-pulling-the-eos-1d-mark-iii-from-shelves/http://forums.dpreview.com/forums/readflat.asp?forum=1010&thread=25225937
]]>Oct 30th 2007 10:42AMhttp://www.engadget.com/2007/10/30/canon-pulling-the-eos-1d-mark-iii-from-shelves/http://www.engadget.com/2007/10/30/canon-pulling-the-eos-1d-mark-iii-from-shelves/Oct 30th 2007 11:28AMhttp://www.engadget.com/2007/10/30/canon-pulling-the-eos-1d-mark-iii-from-shelves/http://www.engadget.com/2007/10/30/canon-pulling-the-eos-1d-mark-iii-from-shelves/Oct 30th 2007 12:17PMhttp://www.engadget.com/2007/10/30/canon-pulling-the-eos-1d-mark-iii-from-shelves/http://www.engadget.com/2007/10/30/canon-pulling-the-eos-1d-mark-iii-from-shelves/Oct 30th 2007 1:46PMhttp://www.engadget.com/2007/10/30/canon-pulling-the-eos-1d-mark-iii-from-shelves/http://www.engadget.com/2007/10/30/canon-pulling-the-eos-1d-mark-iii-from-shelves/Oct 30th 2007 6:47PMhttp://www.engadget.com/2007/10/30/canon-pulling-the-eos-1d-mark-iii-from-shelves/http://www.engadget.com/2007/10/30/canon-pulling-the-eos-1d-mark-iii-from-shelves/
On the other hand, I now have a Canon 5D which had a little dust on the sensor and a 430EX flash which I dropped and broke. Both of them are out of warranty and both of them are fixed for FREE. This is customer service.

And why should they offer replacement or exchanges when they are ready to repair the cameras. You dont get a new car when there is a recall, so why a new Camera? After all, this camera costs about half the price of a car anyway!]]>Oct 30th 2007 3:46PMhttp://www.engadget.com/2007/10/30/canon-pulling-the-eos-1d-mark-iii-from-shelves/http://www.engadget.com/2007/10/30/canon-pulling-the-eos-1d-mark-iii-from-shelves/http://robgalbraith.com/bins/multi_page.asp?cid=7-8740-9068-9141

Then understand what this camera is for and how Canon continually steps up to back their pro products, even long after warranty is gone. It took Canon some time to figure out which component was causing the error - it wasn't like smoke coming out it and you could point to the component and say "aha!”. Also the defective component doesn't exist in every body so a general recall is unnecessary. Some units were manufactured with it some not. Canon is saying if you have focus issues please send it and you will have it back in a few days with the new sub-mirror component. The logistics of this process are far smoother than trying to return complete cameras for exchanges. Having the camera repaired in this manor doesn’t make your Mark III any less new. If you buy a new car and the headlights don’t work when its 95.3 degrees outside and only when it’s 95.3 degrees… You don’t take in for service and get a new one – the defective lights are replaced and your warranty continues.

The commenter above citing the lens calibration costs… this has nothing to do with the Mark III. That service has existing for a very long time. Electromechanical devices need optimization from time to time. The Mark III actually allows the user to perform field micro calibration but the factory service is way more precise.

I actually make money with my cameras so it's important to that they work continuously. I recently had a shutter failure on one of my Mark II’s – about a two year old body. I sent to Canon prepared for a $700 bill (out of warranty) and it was sent back with a very nice letter apologizing for the failure and $0 invoice. I would say Canon continues to earn my business. I’m a fanboy because Canon continues to set a high bar for performance and stand behind their products

Oh and the document above… that’s not even from Canon USA. ]]>Nov 4th 2007 3:04PM