http://www.engadget.com/2008/02/13/palm-ranks-last-in-satisfaction-survey-no-one-surprised/ Engadget Comments for Palm ranks last in satisfaction survey, no one surprised http://www.engadget.com/media/feedlogo.gif http://www.engadget.com en-us Copyright 2012 Weblogs, Inc. The contents of this feed are available for non-commercial use only. Blogsmith http://www.blogsmith.com/http://www.engadget.com/2008/02/13/palm-ranks-last-in-satisfaction-survey-no-one-surprised/http://www.engadget.com/2008/02/13/palm-ranks-last-in-satisfaction-survey-no-one-surprised/Feb 13th 2008 9:47AMhttp://www.engadget.com/2008/02/13/palm-ranks-last-in-satisfaction-survey-no-one-surprised/http://www.engadget.com/2008/02/13/palm-ranks-last-in-satisfaction-survey-no-one-surprised/
RIM products are all largely top tier as well.

It is not until LG where we see a truely fair comparison. The rest of the companies have a number of products throughout all tiers and price points.

Just because most people who purchase a Rolls Royce love it, does not mean RR is the best car company. Thier cars are top tier, aimed at a specific market. The people who buy them are already going to love them. Throw that same RR on a rally race course and you'll quickly find some flaws. That's where other manufacturers come in with a wider portfolio, but it's impossible to please everyone at that point.]]>Feb 13th 2008 10:16AMhttp://www.engadget.com/2008/02/13/palm-ranks-last-in-satisfaction-survey-no-one-surprised/http://www.engadget.com/2008/02/13/palm-ranks-last-in-satisfaction-survey-no-one-surprised/
This survey is as much about user expectations as it is with the quality of the product.]]>Feb 13th 2008 10:30AMhttp://www.engadget.com/2008/02/13/palm-ranks-last-in-satisfaction-survey-no-one-surprised/http://www.engadget.com/2008/02/13/palm-ranks-last-in-satisfaction-survey-no-one-surprised/Feb 13th 2008 10:41AMhttp://www.engadget.com/2008/02/13/palm-ranks-last-in-satisfaction-survey-no-one-surprised/http://www.engadget.com/2008/02/13/palm-ranks-last-in-satisfaction-survey-no-one-surprised/
But I assume if they weren't on this chart, we wouldn't even be seeing this posted here.

The Palm angle is just a cover, we aren't dumb, Engadget.]]>Feb 13th 2008 10:43AMhttp://www.engadget.com/2008/02/13/palm-ranks-last-in-satisfaction-survey-no-one-surprised/http://www.engadget.com/2008/02/13/palm-ranks-last-in-satisfaction-survey-no-one-surprised/Feb 13th 2008 10:45AMhttp://www.engadget.com/2008/02/13/palm-ranks-last-in-satisfaction-survey-no-one-surprised/http://www.engadget.com/2008/02/13/palm-ranks-last-in-satisfaction-survey-no-one-surprised/
I think your problem is that you're assuming that complexity/expense=satisfaction. It's possible to design a very elegant, very simple product that performs a few functions very well.

Though I guess nothing is to stop a bare-bones Nokia user from saying they're dissatisfied because their free-with-contract phone won't surf the web like a BB.]]>Feb 13th 2008 11:20AMhttp://www.engadget.com/2008/02/13/palm-ranks-last-in-satisfaction-survey-no-one-surprised/http://www.engadget.com/2008/02/13/palm-ranks-last-in-satisfaction-survey-no-one-surprised/
http://www.appliancemagazine.com/news.php?article=5231&zone=0&first=1]]>Feb 13th 2008 11:58AMhttp://www.engadget.com/2008/02/13/palm-ranks-last-in-satisfaction-survey-no-one-surprised/http://www.engadget.com/2008/02/13/palm-ranks-last-in-satisfaction-survey-no-one-surprised/Feb 13th 2008 12:09PMhttp://www.engadget.com/2008/02/13/palm-ranks-last-in-satisfaction-survey-no-one-surprised/http://www.engadget.com/2008/02/13/palm-ranks-last-in-satisfaction-survey-no-one-surprised/Feb 13th 2008 1:23PMhttp://www.engadget.com/2008/02/13/palm-ranks-last-in-satisfaction-survey-no-one-surprised/http://www.engadget.com/2008/02/13/palm-ranks-last-in-satisfaction-survey-no-one-surprised/
The Rolls of phones is the The Diamond Crypto Smartphone or the GoldVish phone. Not the iPhone. ]]>Feb 13th 2008 1:29PMhttp://www.engadget.com/2008/02/13/palm-ranks-last-in-satisfaction-survey-no-one-surprised/http://www.engadget.com/2008/02/13/palm-ranks-last-in-satisfaction-survey-no-one-surprised/
Those people have already spent £900 (£239 + 18x£35) on their phone, so have already demonstrated their strong desire for it. They will likely value its pros and not be too bothered about its cons.

They are also extremely unlikely to admit, even to themselves, that there is anything wrong with it.]]>Feb 13th 2008 2:21PMhttp://www.engadget.com/2008/02/13/palm-ranks-last-in-satisfaction-survey-no-one-surprised/http://www.engadget.com/2008/02/13/palm-ranks-last-in-satisfaction-survey-no-one-surprised/Feb 14th 2008 12:23AMhttp://www.engadget.com/2008/02/13/palm-ranks-last-in-satisfaction-survey-no-one-surprised/http://www.engadget.com/2008/02/13/palm-ranks-last-in-satisfaction-survey-no-one-surprised/Feb 14th 2008 11:21PMhttp://www.engadget.com/2008/02/13/palm-ranks-last-in-satisfaction-survey-no-one-surprised/http://www.engadget.com/2008/02/13/palm-ranks-last-in-satisfaction-survey-no-one-surprised/Feb 13th 2008 9:52AMhttp://www.engadget.com/2008/02/13/palm-ranks-last-in-satisfaction-survey-no-one-surprised/http://www.engadget.com/2008/02/13/palm-ranks-last-in-satisfaction-survey-no-one-surprised/
I think the graph is intentionally "crippled" to be more shocking.]]>Feb 13th 2008 10:00AMhttp://www.engadget.com/2008/02/13/palm-ranks-last-in-satisfaction-survey-no-one-surprised/http://www.engadget.com/2008/02/13/palm-ranks-last-in-satisfaction-survey-no-one-surprised/Mar 26th 2008 12:26AMhttp://www.engadget.com/2008/02/13/palm-ranks-last-in-satisfaction-survey-no-one-surprised/http://www.engadget.com/2008/02/13/palm-ranks-last-in-satisfaction-survey-no-one-surprised/That's why they are using a relative scale. You don't have to wonder anymore why there was that strange % symbol in front of the numbers]]>Feb 13th 2008 10:02AMhttp://www.engadget.com/2008/02/13/palm-ranks-last-in-satisfaction-survey-no-one-surprised/http://www.engadget.com/2008/02/13/palm-ranks-last-in-satisfaction-survey-no-one-surprised/
I'd say that it has everything to do with units sold.]]>Feb 13th 2008 10:03AMhttp://www.engadget.com/2008/02/13/palm-ranks-last-in-satisfaction-survey-no-one-surprised/http://www.engadget.com/2008/02/13/palm-ranks-last-in-satisfaction-survey-no-one-surprised/ ]]>Feb 13th 2008 3:43PMhttp://www.engadget.com/2008/02/13/palm-ranks-last-in-satisfaction-survey-no-one-surprised/http://www.engadget.com/2008/02/13/palm-ranks-last-in-satisfaction-survey-no-one-surprised/
where's htc on this?

apple at the top reminds me of how sanyo routinely ends up at the top of other satisfaction surveys - typically the day-to-day user that knows nothing about the technology that is out there and is perfectly happy w a phone that does only one thing - make and take phone calls]]>Feb 13th 2008 10:20AMhttp://www.engadget.com/2008/02/13/palm-ranks-last-in-satisfaction-survey-no-one-surprised/http://www.engadget.com/2008/02/13/palm-ranks-last-in-satisfaction-survey-no-one-surprised/Feb 13th 2008 10:54AMhttp://www.engadget.com/2008/02/13/palm-ranks-last-in-satisfaction-survey-no-one-surprised/http://www.engadget.com/2008/02/13/palm-ranks-last-in-satisfaction-survey-no-one-surprised/you would think that if someone mentioned the Cingular HTC's or the Verizon/Sprint 6700's that the survey-taker would put those under an HTC category.

This survey is pretty crap - the quality of the image serves as an indicator.

I think the HTC Touch ALONE has sold about half as many iPhones -- certainly with much less publicity.

Oh well, I want to see follow up on this survey in a few months when all of those people actually using their iPhones as PMP's start having their batteries die on them half-way through the day.

Let's see how satisfied they are THEN of having to pay for parts, labor and shipping to switch out the battery. ]]>Feb 13th 2008 11:23AMhttp://www.engadget.com/2008/02/13/palm-ranks-last-in-satisfaction-survey-no-one-surprised/http://www.engadget.com/2008/02/13/palm-ranks-last-in-satisfaction-survey-no-one-surprised/
The current iPhone (1G) will be hopelessly outdated by the time its battery needs to be replaced. The battery on my 3G iPod is still decent and it's certainly outdated.]]>Feb 13th 2008 12:44PMhttp://www.engadget.com/2008/02/13/palm-ranks-last-in-satisfaction-survey-no-one-surprised/http://www.engadget.com/2008/02/13/palm-ranks-last-in-satisfaction-survey-no-one-surprised/
True - Apple fanboys are a classic example of "sheeple". Certainly they will be convinced to buy a new iPhone every year.
]]>Feb 13th 2008 12:49PMhttp://www.engadget.com/2008/02/13/palm-ranks-last-in-satisfaction-survey-no-one-surprised/http://www.engadget.com/2008/02/13/palm-ranks-last-in-satisfaction-survey-no-one-surprised/I love my HTC Touch!]]>Feb 13th 2008 9:53AMhttp://www.engadget.com/2008/02/13/palm-ranks-last-in-satisfaction-survey-no-one-surprised/http://www.engadget.com/2008/02/13/palm-ranks-last-in-satisfaction-survey-no-one-surprised/
And why do i have to enter my god damned password everytime i post here? Thats what the "remember me" box should be for.]]>Feb 13th 2008 10:15AMhttp://www.engadget.com/2008/02/13/palm-ranks-last-in-satisfaction-survey-no-one-surprised/http://www.engadget.com/2008/02/13/palm-ranks-last-in-satisfaction-survey-no-one-surprised/Not improving battery life
Not using VGA - still stuck in QVGA
Not coming out with reliable firmware updates or even regular one - have to depend on other sources to make firmware updates - e.g. ppcgeeks
Not working with MS to fix the crappy BT - not sure why free phones have better BT than $500 phones
Not listening to the customers when you tell them there is a problem - I had to start a campaign of terror by posting on ever website possible including their wiki to get them to recognize the issue with the mogul BT - took 6 months to get a "fix".]]>Feb 14th 2008 3:35PMhttp://www.engadget.com/2008/02/13/palm-ranks-last-in-satisfaction-survey-no-one-surprised/http://www.engadget.com/2008/02/13/palm-ranks-last-in-satisfaction-survey-no-one-surprised/
But honestly without HTC this 'research' is flawed considering how many HTC phones exist including the AT&T Tilt which does say HTC on the battery cover. Call me cynical but I wouldn't be suprised if apple 'paid' for this 'research']]>Feb 13th 2008 11:18AMhttp://www.engadget.com/2008/02/13/palm-ranks-last-in-satisfaction-survey-no-one-surprised/http://www.engadget.com/2008/02/13/palm-ranks-last-in-satisfaction-survey-no-one-surprised/Feb 13th 2008 11:38AMhttp://www.engadget.com/2008/02/13/palm-ranks-last-in-satisfaction-survey-no-one-surprised/http://www.engadget.com/2008/02/13/palm-ranks-last-in-satisfaction-survey-no-one-surprised/]]>Feb 13th 2008 9:53AMhttp://www.engadget.com/2008/02/13/palm-ranks-last-in-satisfaction-survey-no-one-surprised/http://www.engadget.com/2008/02/13/palm-ranks-last-in-satisfaction-survey-no-one-surprised/Feb 13th 2008 10:10AMhttp://www.engadget.com/2008/02/13/palm-ranks-last-in-satisfaction-survey-no-one-surprised/http://www.engadget.com/2008/02/13/palm-ranks-last-in-satisfaction-survey-no-one-surprised/
I have never once been very satasfied with a cell phone... ever... and i think that most people here can say the same.

All phones needs tweaks, and content, and good service. Palm phones just happen to weigh as much as a brick, are about the size of a brick, and come in the same colors as bricks... infact, if i didn't own a treo, i'd be suspect that it is little more than a brick.

Either way, this is clearly from a consumer level, and consumers don't need smartphones... and thats all that palm makes... plus 66% of those phones are Palm OS.... therefore they are not phones at all (they are turds...) so really, when you look at it, it's skewed...

:\

Palm should buy Moto

]]>Feb 13th 2008 9:54AMhttp://www.engadget.com/2008/02/13/palm-ranks-last-in-satisfaction-survey-no-one-surprised/http://www.engadget.com/2008/02/13/palm-ranks-last-in-satisfaction-survey-no-one-surprised/Feb 13th 2008 10:44AMhttp://www.engadget.com/2008/02/13/palm-ranks-last-in-satisfaction-survey-no-one-surprised/http://www.engadget.com/2008/02/13/palm-ranks-last-in-satisfaction-survey-no-one-surprised/true - to be satisfied means to be complacent.

then again Apple owners are the most complacent - in my book. Who else would pay such a premium for a product that doesn't really perform but just looks pretty?

I need my EVDO - i could not handle obsessively checking my email, facebook, etc with 2G.]]>Feb 13th 2008 11:23AMhttp://www.engadget.com/2008/02/13/palm-ranks-last-in-satisfaction-survey-no-one-surprised/http://www.engadget.com/2008/02/13/palm-ranks-last-in-satisfaction-survey-no-one-surprised/
I think once more multi-touch phones make it to market with a UX that is built around that functionality (I'm talking to you, Nokia S60) I'd be willing to revisit my iPhone only stance, though. For now, it's just too awkward to go back to using a non-touch interface.]]>Feb 13th 2008 11:25AMhttp://www.engadget.com/2008/02/13/palm-ranks-last-in-satisfaction-survey-no-one-surprised/http://www.engadget.com/2008/02/13/palm-ranks-last-in-satisfaction-survey-no-one-surprised/
Doesn't really perform? Nice anti-Apple troll. The iPhone interface is smooth and fluid. It's the other devices out there that don't "perform." You can talk about feature lists until your face turns blue, but that doesn't make your phone stop lagging on every key press.
]]>Feb 13th 2008 11:48AMhttp://www.engadget.com/2008/02/13/palm-ranks-last-in-satisfaction-survey-no-one-surprised/http://www.engadget.com/2008/02/13/palm-ranks-last-in-satisfaction-survey-no-one-surprised/Feb 13th 2008 9:55AMhttp://www.engadget.com/2008/02/13/palm-ranks-last-in-satisfaction-survey-no-one-surprised/http://www.engadget.com/2008/02/13/palm-ranks-last-in-satisfaction-survey-no-one-surprised/a. the kind of people who buy a palm device are the kind of people that are hard to satisfy
b. the kind of people who buy an iphone are satisfied with anything that has a fruit logo on it]]>Feb 13th 2008 10:05AMhttp://www.engadget.com/2008/02/13/palm-ranks-last-in-satisfaction-survey-no-one-surprised/http://www.engadget.com/2008/02/13/palm-ranks-last-in-satisfaction-survey-no-one-surprised/Feb 13th 2008 11:48AMhttp://www.engadget.com/2008/02/13/palm-ranks-last-in-satisfaction-survey-no-one-surprised/http://www.engadget.com/2008/02/13/palm-ranks-last-in-satisfaction-survey-no-one-surprised/Feb 13th 2008 11:49AMhttp://www.engadget.com/2008/02/13/palm-ranks-last-in-satisfaction-survey-no-one-surprised/http://www.engadget.com/2008/02/13/palm-ranks-last-in-satisfaction-survey-no-one-surprised/
The only accurate way of doing this is the number of phones sold and how many complaints the company received/have been reported.]]>Feb 13th 2008 10:02AMhttp://www.engadget.com/2008/02/13/palm-ranks-last-in-satisfaction-survey-no-one-surprised/http://www.engadget.com/2008/02/13/palm-ranks-last-in-satisfaction-survey-no-one-surprised/
That would be fair and accurate.]]>Feb 13th 2008 10:58AMhttp://www.engadget.com/2008/02/13/palm-ranks-last-in-satisfaction-survey-no-one-surprised/http://www.engadget.com/2008/02/13/palm-ranks-last-in-satisfaction-survey-no-one-surprised/Feb 13th 2008 11:03AMhttp://www.engadget.com/2008/02/13/palm-ranks-last-in-satisfaction-survey-no-one-surprised/http://www.engadget.com/2008/02/13/palm-ranks-last-in-satisfaction-survey-no-one-surprised/
Maybe more importantly to all of you, the graph only represents people who were "very satisfied", but does not tell me anything at all about who might just be "satisfied", a distinction that could change a lot.]]>Feb 13th 2008 10:03AMhttp://www.engadget.com/2008/02/13/palm-ranks-last-in-satisfaction-survey-no-one-surprised/http://www.engadget.com/2008/02/13/palm-ranks-last-in-satisfaction-survey-no-one-surprised/
Apple just has not been the same since MacWorld, their stock has been diving and their does not seem to be an end to it.]]>Feb 13th 2008 11:11AMhttp://www.engadget.com/2008/02/13/palm-ranks-last-in-satisfaction-survey-no-one-surprised/http://www.engadget.com/2008/02/13/palm-ranks-last-in-satisfaction-survey-no-one-surprised/Feb 13th 2008 10:06AMhttp://www.engadget.com/2008/02/13/palm-ranks-last-in-satisfaction-survey-no-one-surprised/http://www.engadget.com/2008/02/13/palm-ranks-last-in-satisfaction-survey-no-one-surprised/Feb 13th 2008 11:38AMhttp://www.engadget.com/2008/02/13/palm-ranks-last-in-satisfaction-survey-no-one-surprised/http://www.engadget.com/2008/02/13/palm-ranks-last-in-satisfaction-survey-no-one-surprised/Feb 13th 2008 10:06AMhttp://www.engadget.com/2008/02/13/palm-ranks-last-in-satisfaction-survey-no-one-surprised/http://www.engadget.com/2008/02/13/palm-ranks-last-in-satisfaction-survey-no-one-surprised/Feb 13th 2008 10:08AM