His primary complaint (and ours too, actually) is that integrated graphics chips which are installed on the computers that stores like Best Buy sell, are in no way capable of playing the newer games sold at the very same stores. Intel is largely to blame for this, but of course if you've ever looked into buying a brand new video card, then you know they're not the only culprits of PC gaming's issues.
The fact that new Nvidia and ATI graphics cards typically start around 400-600 dollars would be bad enough, but then they tell gamers that they should buy two (or more recently, three) cards so they can link them together and get a few more frames per second out of their games.
Yes, there are upcoming massively games like Age of Conan that have some steeper hardware requirements. However when we look at the graphical prowess of something aimed at a larger audience -- like Warhammer Online -- it becomes clear that designing for lower-to-middle end hardware first is the best choice for a developer.