http://www.engadget.com/2009/01/19/seagate-offers-fix-free-data-recovery-for-disks-affected-by-fir/ Engadget Comments for Seagate offers fix, free data recovery for disks affected by firmware bug http://www.engadget.com/media/feedlogo.gif http://www.engadget.com en-us Copyright 2012 Weblogs, Inc. The contents of this feed are available for non-commercial use only. Blogsmith http://www.blogsmith.com/http://www.engadget.com/2009/01/19/seagate-offers-fix-free-data-recovery-for-disks-affected-by-fir/http://www.engadget.com/2009/01/19/seagate-offers-fix-free-data-recovery-for-disks-affected-by-fir/Jan 19th 2009 1:52AMhttp://www.engadget.com/2009/01/19/seagate-offers-fix-free-data-recovery-for-disks-affected-by-fir/http://www.engadget.com/2009/01/19/seagate-offers-fix-free-data-recovery-for-disks-affected-by-fir/Jan 19th 2009 2:11AMhttp://www.engadget.com/2009/01/19/seagate-offers-fix-free-data-recovery-for-disks-affected-by-fir/http://www.engadget.com/2009/01/19/seagate-offers-fix-free-data-recovery-for-disks-affected-by-fir/Jan 19th 2009 3:26AMhttp://www.engadget.com/2009/01/19/seagate-offers-fix-free-data-recovery-for-disks-affected-by-fir/http://www.engadget.com/2009/01/19/seagate-offers-fix-free-data-recovery-for-disks-affected-by-fir/
Yes I need my private homemade porn back so I don't need to redo all those hard work again.]]>Jan 19th 2009 4:13AMhttp://www.engadget.com/2009/01/19/seagate-offers-fix-free-data-recovery-for-disks-affected-by-fir/http://www.engadget.com/2009/01/19/seagate-offers-fix-free-data-recovery-for-disks-affected-by-fir/Jan 19th 2009 4:52AMhttp://www.engadget.com/2009/01/19/seagate-offers-fix-free-data-recovery-for-disks-affected-by-fir/http://www.engadget.com/2009/01/19/seagate-offers-fix-free-data-recovery-for-disks-affected-by-fir/
What's more, they're probably repairing the drives that people have sent in anyway, since they're sending refurb drives out to people who've RMAed dead drives, and I can't see there being enought of those to go around otherwise.]]>Jan 19th 2009 6:28AMhttp://www.engadget.com/2009/01/19/seagate-offers-fix-free-data-recovery-for-disks-affected-by-fir/http://www.engadget.com/2009/01/19/seagate-offers-fix-free-data-recovery-for-disks-affected-by-fir/
I guess their web server must be overwhelmed with requests.]]>Jan 19th 2009 7:43AMhttp://www.engadget.com/2009/01/19/seagate-offers-fix-free-data-recovery-for-disks-affected-by-fir/http://www.engadget.com/2009/01/19/seagate-offers-fix-free-data-recovery-for-disks-affected-by-fir/
Glad to know that if i had lost any data, i could now hold them to getting it back. Good work seagate.... would have been better if the drives didn't fail at all though.]]>Jan 19th 2009 1:45PMhttp://www.engadget.com/2009/01/19/seagate-offers-fix-free-data-recovery-for-disks-affected-by-fir/http://www.engadget.com/2009/01/19/seagate-offers-fix-free-data-recovery-for-disks-affected-by-fir/I'm pretty sure they have the tools, software, and/or hardware to resolve the problem as they MADE THE DEVICE in question. Most likely they are probably just replacing the controller boards on the drives with onces with the correct firmware revision or have some method of correcting the issue directly with the controller board in question. ]]>Jan 20th 2009 9:42AMhttp://www.engadget.com/2009/01/19/seagate-offers-fix-free-data-recovery-for-disks-affected-by-fir/http://www.engadget.com/2009/01/19/seagate-offers-fix-free-data-recovery-for-disks-affected-by-fir/Jan 19th 2009 1:52AMhttp://www.engadget.com/2009/01/19/seagate-offers-fix-free-data-recovery-for-disks-affected-by-fir/http://www.engadget.com/2009/01/19/seagate-offers-fix-free-data-recovery-for-disks-affected-by-fir/
]]>Jan 19th 2009 3:03AMhttp://www.engadget.com/2009/01/19/seagate-offers-fix-free-data-recovery-for-disks-affected-by-fir/http://www.engadget.com/2009/01/19/seagate-offers-fix-free-data-recovery-for-disks-affected-by-fir/Jan 19th 2009 1:52AMhttp://www.engadget.com/2009/01/19/seagate-offers-fix-free-data-recovery-for-disks-affected-by-fir/http://www.engadget.com/2009/01/19/seagate-offers-fix-free-data-recovery-for-disks-affected-by-fir/Jan 19th 2009 2:02AMhttp://www.engadget.com/2009/01/19/seagate-offers-fix-free-data-recovery-for-disks-affected-by-fir/http://www.engadget.com/2009/01/19/seagate-offers-fix-free-data-recovery-for-disks-affected-by-fir/Jan 19th 2009 2:22AMhttp://www.engadget.com/2009/01/19/seagate-offers-fix-free-data-recovery-for-disks-affected-by-fir/http://www.engadget.com/2009/01/19/seagate-offers-fix-free-data-recovery-for-disks-affected-by-fir/Jan 19th 2009 2:04AMhttp://www.engadget.com/2009/01/19/seagate-offers-fix-free-data-recovery-for-disks-affected-by-fir/http://www.engadget.com/2009/01/19/seagate-offers-fix-free-data-recovery-for-disks-affected-by-fir/Jan 20th 2009 12:09AMhttp://www.engadget.com/2009/01/19/seagate-offers-fix-free-data-recovery-for-disks-affected-by-fir/http://www.engadget.com/2009/01/19/seagate-offers-fix-free-data-recovery-for-disks-affected-by-fir/Jan 19th 2009 2:04AMhttp://www.engadget.com/2009/01/19/seagate-offers-fix-free-data-recovery-for-disks-affected-by-fir/http://www.engadget.com/2009/01/19/seagate-offers-fix-free-data-recovery-for-disks-affected-by-fir/just installed one in a friend's MBP and it is SCREAMIN fast.]]>Jan 19th 2009 4:26AMhttp://www.engadget.com/2009/01/19/seagate-offers-fix-free-data-recovery-for-disks-affected-by-fir/http://www.engadget.com/2009/01/19/seagate-offers-fix-free-data-recovery-for-disks-affected-by-fir/Jan 19th 2009 6:22AMhttp://www.engadget.com/2009/01/19/seagate-offers-fix-free-data-recovery-for-disks-affected-by-fir/http://www.engadget.com/2009/01/19/seagate-offers-fix-free-data-recovery-for-disks-affected-by-fir/
Sorry if this is a repost, but I'm sure we'll all tired of Engadget's posting problem by now.]]>Jan 19th 2009 8:09PMhttp://www.engadget.com/2009/01/19/seagate-offers-fix-free-data-recovery-for-disks-affected-by-fir/http://www.engadget.com/2009/01/19/seagate-offers-fix-free-data-recovery-for-disks-affected-by-fir/Jan 19th 2009 2:06AMhttp://www.engadget.com/2009/01/19/seagate-offers-fix-free-data-recovery-for-disks-affected-by-fir/http://www.engadget.com/2009/01/19/seagate-offers-fix-free-data-recovery-for-disks-affected-by-fir/Jan 19th 2009 9:25AMhttp://www.engadget.com/2009/01/19/seagate-offers-fix-free-data-recovery-for-disks-affected-by-fir/http://www.engadget.com/2009/01/19/seagate-offers-fix-free-data-recovery-for-disks-affected-by-fir/Jan 19th 2009 12:47PMhttp://www.engadget.com/2009/01/19/seagate-offers-fix-free-data-recovery-for-disks-affected-by-fir/http://www.engadget.com/2009/01/19/seagate-offers-fix-free-data-recovery-for-disks-affected-by-fir/Jan 19th 2009 2:49AMhttp://www.engadget.com/2009/01/19/seagate-offers-fix-free-data-recovery-for-disks-affected-by-fir/http://www.engadget.com/2009/01/19/seagate-offers-fix-free-data-recovery-for-disks-affected-by-fir/
Seagates just doing damage control now because they're tech support lines are being flooded (takes almost an hour to get through now a days) and their forum is full of angry customers demanding answers (and an updated firmware...which still hasn't been released to address the problem).

Never buying Seagate again!]]>Jan 19th 2009 2:09AMhttp://www.engadget.com/2009/01/19/seagate-offers-fix-free-data-recovery-for-disks-affected-by-fir/http://www.engadget.com/2009/01/19/seagate-offers-fix-free-data-recovery-for-disks-affected-by-fir/Jan 19th 2009 2:12AMhttp://www.engadget.com/2009/01/19/seagate-offers-fix-free-data-recovery-for-disks-affected-by-fir/http://www.engadget.com/2009/01/19/seagate-offers-fix-free-data-recovery-for-disks-affected-by-fir/
Well at least its not my fault....]]>Jan 19th 2009 2:19AMhttp://www.engadget.com/2009/01/19/seagate-offers-fix-free-data-recovery-for-disks-affected-by-fir/http://www.engadget.com/2009/01/19/seagate-offers-fix-free-data-recovery-for-disks-affected-by-fir/Jan 19th 2009 2:20AMhttp://www.engadget.com/2009/01/19/seagate-offers-fix-free-data-recovery-for-disks-affected-by-fir/http://www.engadget.com/2009/01/19/seagate-offers-fix-free-data-recovery-for-disks-affected-by-fir/
Plus they hasn't announced anything for people who own FreeAgent drives that have the affected disks inside of them. (Not to mention many other brands of external drives, of which it would be near-impossible to diagnose this problem.) We're waiting on you, Seagate....]]>Jan 19th 2009 2:26AMhttp://www.engadget.com/2009/01/19/seagate-offers-fix-free-data-recovery-for-disks-affected-by-fir/http://www.engadget.com/2009/01/19/seagate-offers-fix-free-data-recovery-for-disks-affected-by-fir/I've sent in my model/serial#/firmware version info to them repeatedly and no response.

And the firmware page is giving a "SERVICE NOT AVAILABLE" at the moment.

I wish they'd just post the damn firmware download, instead of requiring an e-mail.
It seems like they want to hide how widespread the issue is, but making you e-mail your info instead of just publishing which drives require it.]]>Jan 19th 2009 2:32AMhttp://www.engadget.com/2009/01/19/seagate-offers-fix-free-data-recovery-for-disks-affected-by-fir/http://www.engadget.com/2009/01/19/seagate-offers-fix-free-data-recovery-for-disks-affected-by-fir/Jan 19th 2009 2:47AMhttp://www.engadget.com/2009/01/19/seagate-offers-fix-free-data-recovery-for-disks-affected-by-fir/http://www.engadget.com/2009/01/19/seagate-offers-fix-free-data-recovery-for-disks-affected-by-fir/Link for Drive Detect: http://support.seagate.com/kbimg/utils/drivedetect.exe

Barracuda 7200.11:

ST31000340AS
ST3750330AS
ST3640330AS
ST3500320AS

Firmwares affected - SD15-SD19, AD14
Firmware update - SD1A
----

Barracuda 7200.11:

ST31500341AS
ST31000333AS
ST3640323AS
ST3640623AS
ST3320613AS
ST3320813AS
ST3160813AS

CC or LC firmware not affected.
Other firmware and fix currently in testing
-----

Barracuda ES.2 SATA:

ST31000340NS
ST3750330NS
ST3500320NS
ST3250310NS

Firmware and fix currently in testing
--------

DiamondMax 22:

STM31000340AS
STM3750330AS
STM3500320AS
STM31000333AS

Affected firmware - MX15 (or higher)
Firmware update - MX1A
---

DiamondMax 22:

STM31000334AS
STM3320614AS
STM3160813AS

Firmware and fix currently in testing.]]>Jan 19th 2009 3:24AMhttp://www.engadget.com/2009/01/19/seagate-offers-fix-free-data-recovery-for-disks-affected-by-fir/http://www.engadget.com/2009/01/19/seagate-offers-fix-free-data-recovery-for-disks-affected-by-fir/

]]>Jan 19th 2009 3:31AMhttp://www.engadget.com/2009/01/19/seagate-offers-fix-free-data-recovery-for-disks-affected-by-fir/http://www.engadget.com/2009/01/19/seagate-offers-fix-free-data-recovery-for-disks-affected-by-fir/Jan 19th 2009 3:42AMhttp://www.engadget.com/2009/01/19/seagate-offers-fix-free-data-recovery-for-disks-affected-by-fir/http://www.engadget.com/2009/01/19/seagate-offers-fix-free-data-recovery-for-disks-affected-by-fir/Barracuda 7200.11:

ST31000340AS

Firmwares affected - SD15
Firmware update - SD1A

I used the Drive detect to get that, then selected my drive on the links to be taken to
http://seagate.custkb.com/seagate/crm/selfservice/search.jsp?DocId=207951
which has a link to download firmware for my drive onto a Dos startup disk, with no other drives attached besides my cd drive and harddrive i scan (S) and it detects my drive with the following information as well using the disk.
i then choose to update firmware for my drive (A) and it gives me a bunch of command error numbers then
tells me the specific model isnt present. Expecting ST31000340AS

I feel like they are just trying to break my hardrive during a firmware update so they can drop responsibility for having to retrieve my data at this point.]]>Jan 19th 2009 4:03AMhttp://www.engadget.com/2009/01/19/seagate-offers-fix-free-data-recovery-for-disks-affected-by-fir/http://www.engadget.com/2009/01/19/seagate-offers-fix-free-data-recovery-for-disks-affected-by-fir/The problem is that this firmware is for drives which have a partnumber ending in -300 and the drive you are trying to apply the firmware to most likely will have a partnumber ending in -303]]>Jan 19th 2009 4:54AMhttp://www.engadget.com/2009/01/19/seagate-offers-fix-free-data-recovery-for-disks-affected-by-fir/http://www.engadget.com/2009/01/19/seagate-offers-fix-free-data-recovery-for-disks-affected-by-fir/In Scan: "Device:0 Model:ST3100034AS FW:SD15"

When updating (A):
"Error: Specific model not found. ST3100034AS expected."

]]>Jan 19th 2009 4:03AMhttp://www.engadget.com/2009/01/19/seagate-offers-fix-free-data-recovery-for-disks-affected-by-fir/http://www.engadget.com/2009/01/19/seagate-offers-fix-free-data-recovery-for-disks-affected-by-fir/Jan 19th 2009 11:04AMhttp://www.engadget.com/2009/01/19/seagate-offers-fix-free-data-recovery-for-disks-affected-by-fir/http://www.engadget.com/2009/01/19/seagate-offers-fix-free-data-recovery-for-disks-affected-by-fir/
Anyone tried it with the floppy bootdisk instead of the CD-ROM? I'm wondering if the firmware utility starts to search- finds the CDROM and then gives up.]]>Jan 19th 2009 12:28PMhttp://www.engadget.com/2009/01/19/seagate-offers-fix-free-data-recovery-for-disks-affected-by-fir/http://www.engadget.com/2009/01/19/seagate-offers-fix-free-data-recovery-for-disks-affected-by-fir/
Michael]]>Jan 19th 2009 4:29AMhttp://www.engadget.com/2009/01/19/seagate-offers-fix-free-data-recovery-for-disks-affected-by-fir/http://www.engadget.com/2009/01/19/seagate-offers-fix-free-data-recovery-for-disks-affected-by-fir/
i have a 1.5TB 7200.11 with firmware: CC1G, bought it around 2 months ago with 5yr warranty.

Seagate now only give 3 year warranties on new drives as of a few days ago, luckily those who purchased earlier still get 5yr warranty.

Their 7200.12 drives look nice, 500gb/platter!]]>Jan 19th 2009 4:35AMhttp://www.engadget.com/2009/01/19/seagate-offers-fix-free-data-recovery-for-disks-affected-by-fir/http://www.engadget.com/2009/01/19/seagate-offers-fix-free-data-recovery-for-disks-affected-by-fir/Jan 21st 2009 12:46AMhttp://www.engadget.com/2009/01/19/seagate-offers-fix-free-data-recovery-for-disks-affected-by-fir/http://www.engadget.com/2009/01/19/seagate-offers-fix-free-data-recovery-for-disks-affected-by-fir/I wish LaCie would have sent me a unit with 2 Hitachi drives instead now as the other half of customers buying that unit were getting.
Maybe i'll bug them for it.]]>Jan 19th 2009 4:50AMhttp://www.engadget.com/2009/01/19/seagate-offers-fix-free-data-recovery-for-disks-affected-by-fir/http://www.engadget.com/2009/01/19/seagate-offers-fix-free-data-recovery-for-disks-affected-by-fir/
This "tool" did not work! It flagged dead drives as not affected and has thus probably caused more harm than without it. Now I read about people having problems with the new "firmware". This is rapidly turning into a humangous trust issue, insofar that Seagate no longer can be trusted at all...]]>Jan 19th 2009 5:48AMhttp://www.engadget.com/2009/01/19/seagate-offers-fix-free-data-recovery-for-disks-affected-by-fir/http://www.engadget.com/2009/01/19/seagate-offers-fix-free-data-recovery-for-disks-affected-by-fir/Jan 19th 2009 6:04AMhttp://www.engadget.com/2009/01/19/seagate-offers-fix-free-data-recovery-for-disks-affected-by-fir/http://www.engadget.com/2009/01/19/seagate-offers-fix-free-data-recovery-for-disks-affected-by-fir/Jan 19th 2009 6:08AMhttp://www.engadget.com/2009/01/19/seagate-offers-fix-free-data-recovery-for-disks-affected-by-fir/http://www.engadget.com/2009/01/19/seagate-offers-fix-free-data-recovery-for-disks-affected-by-fir/Jan 19th 2009 6:13AMhttp://www.engadget.com/2009/01/19/seagate-offers-fix-free-data-recovery-for-disks-affected-by-fir/http://www.engadget.com/2009/01/19/seagate-offers-fix-free-data-recovery-for-disks-affected-by-fir/Jan 19th 2009 4:16PMhttp://www.engadget.com/2009/01/19/seagate-offers-fix-free-data-recovery-for-disks-affected-by-fir/http://www.engadget.com/2009/01/19/seagate-offers-fix-free-data-recovery-for-disks-affected-by-fir/Mar 24th 2009 6:43AMhttp://www.engadget.com/2009/01/19/seagate-offers-fix-free-data-recovery-for-disks-affected-by-fir/http://www.engadget.com/2009/01/19/seagate-offers-fix-free-data-recovery-for-disks-affected-by-fir/
Surely they didn't expect everyone to have their drives connected to the motherboard?

Also, the drives are in a server hidden in the attic with a lack of keyboard monitor and mouse. It only recently got a CD drive. This should be fun, but not as fun as the people with huge RAID arrays!]]>Jan 19th 2009 6:43AM