One of the better parts in the story is Galleher wrote a letter to Xbox honcho Robbie Bach, stating that Microsoft ought to be "ashamed that a group of women at Victoria Secret can figure out how to send a bra to [her] via UPS and yet Microsoft can't figure out how to send an empty box."
For fairness, we contacted the Nome, Alaska visitor's bureau to get a little more background about the mail situation in the town, located at the end of the Iditarod Sled Dog Race. The incredibly pleasant woman on the phone said she had the same problem when dealing with another computer warranty situation and the post-office box issue causes problems from time to time. As for Galleher, Microsoft contacted her directly through an advocate to inform her a "repaired console" should arrive by March 17.
[Thanks, Matt S.]