http://www.engadget.com/2009/04/16/amazon-suspends-kindle-account-after-too-many-product-returns/ Engadget Comments for http://www.engadget.com/media/feedlogo.gif http://www.engadget.com en-us Copyright 2012 Weblogs, Inc. The contents of this feed are available for non-commercial use only. Blogsmith http://www.blogsmith.com/http://www.engadget.com/2009/04/16/amazon-suspends-kindle-account-after-too-many-product-returns/http://www.engadget.com/2009/04/16/amazon-suspends-kindle-account-after-too-many-product-returns/Apr 16th 2009 4:16PMhttp://www.engadget.com/2009/04/16/amazon-suspends-kindle-account-after-too-many-product-returns/http://www.engadget.com/2009/04/16/amazon-suspends-kindle-account-after-too-many-product-returns/
Shorter complaint: "I want my service to continue even though I cannot pay for it anymore."]]>Apr 16th 2009 4:56PMhttp://www.engadget.com/2009/04/16/amazon-suspends-kindle-account-after-too-many-product-returns/http://www.engadget.com/2009/04/16/amazon-suspends-kindle-account-after-too-many-product-returns/Apr 16th 2009 6:05PMhttp://www.engadget.com/2009/04/16/amazon-suspends-kindle-account-after-too-many-product-returns/http://www.engadget.com/2009/04/16/amazon-suspends-kindle-account-after-too-many-product-returns/Apr 16th 2009 4:16PMhttp://www.engadget.com/2009/04/16/amazon-suspends-kindle-account-after-too-many-product-returns/http://www.engadget.com/2009/04/16/amazon-suspends-kindle-account-after-too-many-product-returns/Jun 7th 2009 1:39PMhttp://www.engadget.com/2009/04/16/amazon-suspends-kindle-account-after-too-many-product-returns/http://www.engadget.com/2009/04/16/amazon-suspends-kindle-account-after-too-many-product-returns/Apr 16th 2009 8:09PMhttp://www.engadget.com/2009/04/16/amazon-suspends-kindle-account-after-too-many-product-returns/http://www.engadget.com/2009/04/16/amazon-suspends-kindle-account-after-too-many-product-returns/Apr 17th 2009 5:29AMhttp://www.engadget.com/2009/04/16/amazon-suspends-kindle-account-after-too-many-product-returns/http://www.engadget.com/2009/04/16/amazon-suspends-kindle-account-after-too-many-product-returns/
I wasn't implying anything against a kindle since I see a guy here at work reading daily on his lunch but there are just some books full of valuable information, that you can't get electronically, yet.

]]>Apr 17th 2009 3:22PMhttp://www.engadget.com/2009/04/16/amazon-suspends-kindle-account-after-too-many-product-returns/http://www.engadget.com/2009/04/16/amazon-suspends-kindle-account-after-too-many-product-returns/Apr 17th 2009 4:37PMhttp://www.engadget.com/2009/04/16/amazon-suspends-kindle-account-after-too-many-product-returns/http://www.engadget.com/2009/04/16/amazon-suspends-kindle-account-after-too-many-product-returns/Apr 16th 2009 4:18PMhttp://www.engadget.com/2009/04/16/amazon-suspends-kindle-account-after-too-many-product-returns/http://www.engadget.com/2009/04/16/amazon-suspends-kindle-account-after-too-many-product-returns/
http://www.theregister.co.uk/2000/09/06/amazon_makes_regular_customers_pay/

http://www.theregister.co.uk/2000/11/06/amazon_rips_off_regular_customers/
]]>Apr 16th 2009 4:19PMhttp://www.engadget.com/2009/04/16/amazon-suspends-kindle-account-after-too-many-product-returns/http://www.engadget.com/2009/04/16/amazon-suspends-kindle-account-after-too-many-product-returns/Apr 16th 2009 4:28PMhttp://www.engadget.com/2009/04/16/amazon-suspends-kindle-account-after-too-many-product-returns/http://www.engadget.com/2009/04/16/amazon-suspends-kindle-account-after-too-many-product-returns/Apr 16th 2009 4:39PMhttp://www.engadget.com/2009/04/16/amazon-suspends-kindle-account-after-too-many-product-returns/http://www.engadget.com/2009/04/16/amazon-suspends-kindle-account-after-too-many-product-returns/
Also, to add to the "8 years ago" comment, taken from that article: "This will only work if you have a dial-up account"]]>Apr 16th 2009 5:01PMhttp://www.engadget.com/2009/04/16/amazon-suspends-kindle-account-after-too-many-product-returns/http://www.engadget.com/2009/04/16/amazon-suspends-kindle-account-after-too-many-product-returns/
I'd pitch that Kindle through the CEO's window if it were me in this situation.]]>Apr 16th 2009 4:27PMhttp://www.engadget.com/2009/04/16/amazon-suspends-kindle-account-after-too-many-product-returns/http://www.engadget.com/2009/04/16/amazon-suspends-kindle-account-after-too-many-product-returns/Apr 16th 2009 4:34PMhttp://www.engadget.com/2009/04/16/amazon-suspends-kindle-account-after-too-many-product-returns/http://www.engadget.com/2009/04/16/amazon-suspends-kindle-account-after-too-many-product-returns/Apr 16th 2009 4:38PMhttp://www.engadget.com/2009/04/16/amazon-suspends-kindle-account-after-too-many-product-returns/http://www.engadget.com/2009/04/16/amazon-suspends-kindle-account-after-too-many-product-returns/
Name calling, really? ]]>Apr 16th 2009 4:43PMhttp://www.engadget.com/2009/04/16/amazon-suspends-kindle-account-after-too-many-product-returns/http://www.engadget.com/2009/04/16/amazon-suspends-kindle-account-after-too-many-product-returns/Apr 16th 2009 4:47PMhttp://www.engadget.com/2009/04/16/amazon-suspends-kindle-account-after-too-many-product-returns/http://www.engadget.com/2009/04/16/amazon-suspends-kindle-account-after-too-many-product-returns/
And FWIW, you SHOULD be able to return software if it's crap. Nothing should get a pass from consumer rights laws, including software. But that will never change, because if you bought a copy of Windows Vista, hated it and returned it, Microsoft might have to make better software. Like every other company out there.]]>Apr 16th 2009 5:27PMhttp://www.engadget.com/2009/04/16/amazon-suspends-kindle-account-after-too-many-product-returns/http://www.engadget.com/2009/04/16/amazon-suspends-kindle-account-after-too-many-product-returns/Apr 16th 2009 4:20PMhttp://www.engadget.com/2009/04/16/amazon-suspends-kindle-account-after-too-many-product-returns/http://www.engadget.com/2009/04/16/amazon-suspends-kindle-account-after-too-many-product-returns/Apr 16th 2009 4:28PMhttp://www.engadget.com/2009/04/16/amazon-suspends-kindle-account-after-too-many-product-returns/http://www.engadget.com/2009/04/16/amazon-suspends-kindle-account-after-too-many-product-returns/Apr 16th 2009 4:29PMhttp://www.engadget.com/2009/04/16/amazon-suspends-kindle-account-after-too-many-product-returns/http://www.engadget.com/2009/04/16/amazon-suspends-kindle-account-after-too-many-product-returns/Apr 16th 2009 4:31PMhttp://www.engadget.com/2009/04/16/amazon-suspends-kindle-account-after-too-many-product-returns/http://www.engadget.com/2009/04/16/amazon-suspends-kindle-account-after-too-many-product-returns/Apr 16th 2009 4:40PMhttp://www.engadget.com/2009/04/16/amazon-suspends-kindle-account-after-too-many-product-returns/http://www.engadget.com/2009/04/16/amazon-suspends-kindle-account-after-too-many-product-returns/Apr 16th 2009 5:03PMhttp://www.engadget.com/2009/04/16/amazon-suspends-kindle-account-after-too-many-product-returns/http://www.engadget.com/2009/04/16/amazon-suspends-kindle-account-after-too-many-product-returns/
Even i thought he had been buying books and reading them then returning them (until i went to the message boards).]]>Apr 16th 2009 5:15PMhttp://www.engadget.com/2009/04/16/amazon-suspends-kindle-account-after-too-many-product-returns/http://www.engadget.com/2009/04/16/amazon-suspends-kindle-account-after-too-many-product-returns/
It's ok, I feel your pain.. :)]]>Apr 16th 2009 6:20PMhttp://www.engadget.com/2009/04/16/amazon-suspends-kindle-account-after-too-many-product-returns/http://www.engadget.com/2009/04/16/amazon-suspends-kindle-account-after-too-many-product-returns/Apr 16th 2009 8:21PMhttp://www.engadget.com/2009/04/16/amazon-suspends-kindle-account-after-too-many-product-returns/http://www.engadget.com/2009/04/16/amazon-suspends-kindle-account-after-too-many-product-returns/

and now you Ian]]>Apr 17th 2009 1:20AMhttp://www.engadget.com/2009/04/16/amazon-suspends-kindle-account-after-too-many-product-returns/http://www.engadget.com/2009/04/16/amazon-suspends-kindle-account-after-too-many-product-returns/Apr 16th 2009 4:32PMhttp://www.engadget.com/2009/04/16/amazon-suspends-kindle-account-after-too-many-product-returns/http://www.engadget.com/2009/04/16/amazon-suspends-kindle-account-after-too-many-product-returns/The 'story' comes off a forum from an anonymous source.
It is about being banned from buying anything from amazon, which also effected the guys kindle account.
He had not returned any kindle books according to his own claims if I remember.
You headlines and pitch paint a completely different story altogether.

poor show.]]>Apr 16th 2009 4:32PMhttp://www.engadget.com/2009/04/16/amazon-suspends-kindle-account-after-too-many-product-returns/http://www.engadget.com/2009/04/16/amazon-suspends-kindle-account-after-too-many-product-returns/
"Yes, I simply received a string of defective items. Hard to accept? OK, I'll grant that, but it IS the truth."

When the guy himself admits that kind of thing it's not really surprising that some bean counter at Amazon jumps all over it and labels him a chancer.]]>Apr 16th 2009 4:33PMhttp://www.engadget.com/2009/04/16/amazon-suspends-kindle-account-after-too-many-product-returns/http://www.engadget.com/2009/04/16/amazon-suspends-kindle-account-after-too-many-product-returns/Apr 16th 2009 4:35PMhttp://www.engadget.com/2009/04/16/amazon-suspends-kindle-account-after-too-many-product-returns/http://www.engadget.com/2009/04/16/amazon-suspends-kindle-account-after-too-many-product-returns/
The guy admits repeatedly asking for replacements and then refund on expensive items like TVs and DSLRs. You can't blame Amazon for flagging him.

But yes, they should have warned him if they thought he was taking advantage of their systems.]]>Apr 16th 2009 4:44PMhttp://www.engadget.com/2009/04/16/amazon-suspends-kindle-account-after-too-many-product-returns/http://www.engadget.com/2009/04/16/amazon-suspends-kindle-account-after-too-many-product-returns/]]>Apr 16th 2009 4:35PMhttp://www.engadget.com/2009/04/16/amazon-suspends-kindle-account-after-too-many-product-returns/http://www.engadget.com/2009/04/16/amazon-suspends-kindle-account-after-too-many-product-returns/Apr 16th 2009 4:39PMhttp://www.engadget.com/2009/04/16/amazon-suspends-kindle-account-after-too-many-product-returns/http://www.engadget.com/2009/04/16/amazon-suspends-kindle-account-after-too-many-product-returns/I think it's clear enough, if you read it. I read it, and understood it was electronics and not data that was returned.

Most of the other commentator also understood. So far it's mainly you and Eric that assumed the guy had been returning e-books. ]]>Apr 17th 2009 5:48AMhttp://www.engadget.com/2009/04/16/amazon-suspends-kindle-account-after-too-many-product-returns/http://www.engadget.com/2009/04/16/amazon-suspends-kindle-account-after-too-many-product-returns/Apr 16th 2009 4:44PMhttp://www.engadget.com/2009/04/16/amazon-suspends-kindle-account-after-too-many-product-returns/http://www.engadget.com/2009/04/16/amazon-suspends-kindle-account-after-too-many-product-returns/Apr 16th 2009 4:46PMhttp://www.engadget.com/2009/04/16/amazon-suspends-kindle-account-after-too-many-product-returns/http://www.engadget.com/2009/04/16/amazon-suspends-kindle-account-after-too-many-product-returns/
This story is just a forum post so far, so I'm not gonna draw any conclusions just yet.]]>Apr 16th 2009 4:46PMhttp://www.engadget.com/2009/04/16/amazon-suspends-kindle-account-after-too-many-product-returns/http://www.engadget.com/2009/04/16/amazon-suspends-kindle-account-after-too-many-product-returns/
If the product is defective you exchange it.

If the product is flawed, but still functioning, one would assume you still want a product. You then cough up any restocking fees, get a store credit, and buy something else!

If your product is defective/flawed and the customer service sucks, you demand a full refund and never come back. You don't go ahead and buy more expensive items from them.]]>Apr 16th 2009 6:24PMhttp://www.engadget.com/2009/04/16/amazon-suspends-kindle-account-after-too-many-product-returns/http://www.engadget.com/2009/04/16/amazon-suspends-kindle-account-after-too-many-product-returns/Apr 16th 2009 4:46PMhttp://www.engadget.com/2009/04/16/amazon-suspends-kindle-account-after-too-many-product-returns/http://www.engadget.com/2009/04/16/amazon-suspends-kindle-account-after-too-many-product-returns/Apr 16th 2009 4:48PMhttp://www.engadget.com/2009/04/16/amazon-suspends-kindle-account-after-too-many-product-returns/http://www.engadget.com/2009/04/16/amazon-suspends-kindle-account-after-too-many-product-returns/Apr 16th 2009 4:52PMhttp://www.engadget.com/2009/04/16/amazon-suspends-kindle-account-after-too-many-product-returns/http://www.engadget.com/2009/04/16/amazon-suspends-kindle-account-after-too-many-product-returns/Apr 16th 2009 5:00PMhttp://www.engadget.com/2009/04/16/amazon-suspends-kindle-account-after-too-many-product-returns/http://www.engadget.com/2009/04/16/amazon-suspends-kindle-account-after-too-many-product-returns/Don't buy anything from Amazon again.
]]>Apr 16th 2009 5:02PMhttp://www.engadget.com/2009/04/16/amazon-suspends-kindle-account-after-too-many-product-returns/http://www.engadget.com/2009/04/16/amazon-suspends-kindle-account-after-too-many-product-returns/
]]>Apr 16th 2009 5:33PMhttp://www.engadget.com/2009/04/16/amazon-suspends-kindle-account-after-too-many-product-returns/http://www.engadget.com/2009/04/16/amazon-suspends-kindle-account-after-too-many-product-returns/Apr 16th 2009 5:42PMhttp://www.engadget.com/2009/04/16/amazon-suspends-kindle-account-after-too-many-product-returns/http://www.engadget.com/2009/04/16/amazon-suspends-kindle-account-after-too-many-product-returns/
They shouldn't have the right to confiscate stuff he already owns. Just as Best Buy can't repossess the TV I bought 5 years ago if subsequently I miss a loan payment on a stereo. The state is allowed confiscate property (after a trial, etc), but not other entities, unless they go through legal channels. It doesn't matter if he killed Bezos's grandmother, Amazon can't just take his stuff. Unless, of course, the stuff isn't really his -- which this makes clear it isn't. I think the Kindle will do to books what the iPod did to music: every day, a few hundred more will figure out how to get ebooks without DRM...]]>Apr 16th 2009 5:16PM