http://www.engadget.com/2009/05/26/irobots-new-roomba-patent-could-clean-those-hard-to-reach-areas/ Engadget Comments for iRobot's new Roomba patent could clean those hard to reach areas, get stuck there http://www.engadget.com/media/feedlogo.gif http://www.engadget.com en-us Copyright 2012 Weblogs, Inc. The contents of this feed are available for non-commercial use only. Blogsmith http://www.blogsmith.com/http://www.engadget.com/2009/05/26/irobots-new-roomba-patent-could-clean-those-hard-to-reach-areas/http://www.engadget.com/2009/05/26/irobots-new-roomba-patent-could-clean-those-hard-to-reach-areas/May 26th 2009 6:15PMhttp://www.engadget.com/2009/05/26/irobots-new-roomba-patent-could-clean-those-hard-to-reach-areas/http://www.engadget.com/2009/05/26/irobots-new-roomba-patent-could-clean-those-hard-to-reach-areas/May 26th 2009 6:18PMhttp://www.engadget.com/2009/05/26/irobots-new-roomba-patent-could-clean-those-hard-to-reach-areas/http://www.engadget.com/2009/05/26/irobots-new-roomba-patent-could-clean-those-hard-to-reach-areas/May 26th 2009 6:24PMhttp://www.engadget.com/2009/05/26/irobots-new-roomba-patent-could-clean-those-hard-to-reach-areas/http://www.engadget.com/2009/05/26/irobots-new-roomba-patent-could-clean-those-hard-to-reach-areas/May 26th 2009 6:20PMhttp://www.engadget.com/2009/05/26/irobots-new-roomba-patent-could-clean-those-hard-to-reach-areas/http://www.engadget.com/2009/05/26/irobots-new-roomba-patent-could-clean-those-hard-to-reach-areas/May 26th 2009 6:26PMhttp://www.engadget.com/2009/05/26/irobots-new-roomba-patent-could-clean-those-hard-to-reach-areas/http://www.engadget.com/2009/05/26/irobots-new-roomba-patent-could-clean-those-hard-to-reach-areas/May 26th 2009 6:28PMhttp://www.engadget.com/2009/05/26/irobots-new-roomba-patent-could-clean-those-hard-to-reach-areas/http://www.engadget.com/2009/05/26/irobots-new-roomba-patent-could-clean-those-hard-to-reach-areas/May 26th 2009 7:50PMhttp://www.engadget.com/2009/05/26/irobots-new-roomba-patent-could-clean-those-hard-to-reach-areas/http://www.engadget.com/2009/05/26/irobots-new-roomba-patent-could-clean-those-hard-to-reach-areas/
Then, the right wheel stopped working. Not stuck, just not working. After 2h and 3 calls to Roomba customer service, I finally managed to get them to agree that yes, 10 months is less than 12 months, and therefore it still is in warranty, and the replacement part should be free.

6 weeks later, and the new wheel hadn't yet arrived. After another hour with customer service, I get told, "oh we forgot to send it out". When the wheel finally arrived, installed it, and Roomba was happy again.

Then, at 14 months, Roomba starts going in circles a couple of times, then stalls. This time, customer service tells me to "just buy a new one". Yea, right. Goodbye iRobot!]]>May 27th 2009 3:11AMhttp://www.engadget.com/2009/05/26/irobots-new-roomba-patent-could-clean-those-hard-to-reach-areas/http://www.engadget.com/2009/05/26/irobots-new-roomba-patent-could-clean-those-hard-to-reach-areas/
I'm the forum mod for iRobot and I'd like to help you to resolve this issue. If you would visit our website and send an email ATTN: Emily, I will personally address your Roomba's situation and help to set things right if at all possible.

The link is here: http://homesupport.irobot.com/cgi-bin/irobot_homesupport.cfg/php/enduser/ask.php?

Fembot]]>May 27th 2009 5:24PM