http://www.engadget.com/2009/07/16/amazon-drops-200-replacement-fee-for-cracked-kindle-screens/ Engadget Comments for Amazon drops $200 replacement fee for cracked Kindle screens http://www.engadget.com/media/feedlogo.gif http://www.engadget.com en-us Copyright 2012 Weblogs, Inc. The contents of this feed are available for non-commercial use only. Blogsmith http://www.blogsmith.com/http://www.engadget.com/2009/07/16/amazon-drops-200-replacement-fee-for-cracked-kindle-screens/http://www.engadget.com/2009/07/16/amazon-drops-200-replacement-fee-for-cracked-kindle-screens/Jul 16th 2009 10:11PMhttp://www.engadget.com/2009/07/16/amazon-drops-200-replacement-fee-for-cracked-kindle-screens/http://www.engadget.com/2009/07/16/amazon-drops-200-replacement-fee-for-cracked-kindle-screens/
Fail.]]>Jul 16th 2009 10:15PMhttp://www.engadget.com/2009/07/16/amazon-drops-200-replacement-fee-for-cracked-kindle-screens/http://www.engadget.com/2009/07/16/amazon-drops-200-replacement-fee-for-cracked-kindle-screens/Jul 16th 2009 10:16PMhttp://www.engadget.com/2009/07/16/amazon-drops-200-replacement-fee-for-cracked-kindle-screens/http://www.engadget.com/2009/07/16/amazon-drops-200-replacement-fee-for-cracked-kindle-screens/Jul 17th 2009 12:14AMhttp://www.engadget.com/2009/07/16/amazon-drops-200-replacement-fee-for-cracked-kindle-screens/http://www.engadget.com/2009/07/16/amazon-drops-200-replacement-fee-for-cracked-kindle-screens/Suing doesn't imply reality, you're right.
But to me, after the lawsuit, the fact that they decided to drop the fees shows the reality of the complaint. ]]>Jul 17th 2009 1:18AMhttp://www.engadget.com/2009/07/16/amazon-drops-200-replacement-fee-for-cracked-kindle-screens/http://www.engadget.com/2009/07/16/amazon-drops-200-replacement-fee-for-cracked-kindle-screens/Jul 17th 2009 1:24AMhttp://www.engadget.com/2009/07/16/amazon-drops-200-replacement-fee-for-cracked-kindle-screens/http://www.engadget.com/2009/07/16/amazon-drops-200-replacement-fee-for-cracked-kindle-screens/I see your point and you might be right. But it's like if your car company asked you money to repair something and after you complained, suddenly they'd make it free, I would find that fishy.
But then, as you said, without more data, we cannot be 100% sure. ]]>Jul 17th 2009 4:17AMhttp://www.engadget.com/2009/07/16/amazon-drops-200-replacement-fee-for-cracked-kindle-screens/http://www.engadget.com/2009/07/16/amazon-drops-200-replacement-fee-for-cracked-kindle-screens/Jul 17th 2009 9:00AMhttp://www.engadget.com/2009/07/16/amazon-drops-200-replacement-fee-for-cracked-kindle-screens/http://www.engadget.com/2009/07/16/amazon-drops-200-replacement-fee-for-cracked-kindle-screens/Jul 17th 2009 10:25AMhttp://www.engadget.com/2009/07/16/amazon-drops-200-replacement-fee-for-cracked-kindle-screens/http://www.engadget.com/2009/07/16/amazon-drops-200-replacement-fee-for-cracked-kindle-screens/Jul 16th 2009 10:17PMhttp://www.engadget.com/2009/07/16/amazon-drops-200-replacement-fee-for-cracked-kindle-screens/http://www.engadget.com/2009/07/16/amazon-drops-200-replacement-fee-for-cracked-kindle-screens/Jul 16th 2009 10:31PMhttp://www.engadget.com/2009/07/16/amazon-drops-200-replacement-fee-for-cracked-kindle-screens/http://www.engadget.com/2009/07/16/amazon-drops-200-replacement-fee-for-cracked-kindle-screens/Jul 16th 2009 11:15PMhttp://www.engadget.com/2009/07/16/amazon-drops-200-replacement-fee-for-cracked-kindle-screens/http://www.engadget.com/2009/07/16/amazon-drops-200-replacement-fee-for-cracked-kindle-screens/Jul 16th 2009 10:19PMhttp://www.engadget.com/2009/07/16/amazon-drops-200-replacement-fee-for-cracked-kindle-screens/http://www.engadget.com/2009/07/16/amazon-drops-200-replacement-fee-for-cracked-kindle-screens/Well I did slam my PSP in a car door on accident, but I fixed it myself for ]]>Jul 16th 2009 10:41PMhttp://www.engadget.com/2009/07/16/amazon-drops-200-replacement-fee-for-cracked-kindle-screens/http://www.engadget.com/2009/07/16/amazon-drops-200-replacement-fee-for-cracked-kindle-screens/w/e

"less than $50"]]>Jul 16th 2009 10:42PMhttp://www.engadget.com/2009/07/16/amazon-drops-200-replacement-fee-for-cracked-kindle-screens/http://www.engadget.com/2009/07/16/amazon-drops-200-replacement-fee-for-cracked-kindle-screens/Jul 16th 2009 10:44PMhttp://www.engadget.com/2009/07/16/amazon-drops-200-replacement-fee-for-cracked-kindle-screens/http://www.engadget.com/2009/07/16/amazon-drops-200-replacement-fee-for-cracked-kindle-screens/
They see me trollin'...]]>Jul 16th 2009 10:52PMhttp://www.engadget.com/2009/07/16/amazon-drops-200-replacement-fee-for-cracked-kindle-screens/http://www.engadget.com/2009/07/16/amazon-drops-200-replacement-fee-for-cracked-kindle-screens/Jul 16th 2009 11:12PMhttp://www.engadget.com/2009/07/16/amazon-drops-200-replacement-fee-for-cracked-kindle-screens/http://www.engadget.com/2009/07/16/amazon-drops-200-replacement-fee-for-cracked-kindle-screens/
Consumer protection by regulation means small claims court cases only if the company goes out of it's way to deny responsibility. Maximum win.. cost of the device plus court fees.

Personally I'd choose the latter. ]]>Jul 17th 2009 12:00AMhttp://www.engadget.com/2009/07/16/amazon-drops-200-replacement-fee-for-cracked-kindle-screens/http://www.engadget.com/2009/07/16/amazon-drops-200-replacement-fee-for-cracked-kindle-screens/Jul 16th 2009 11:21PMhttp://www.engadget.com/2009/07/16/amazon-drops-200-replacement-fee-for-cracked-kindle-screens/http://www.engadget.com/2009/07/16/amazon-drops-200-replacement-fee-for-cracked-kindle-screens/
As far as the screen goes, replacing it for free is a no-brainer, since this is a constant revenue stream for Amazon. If you can't see the books, you won't buy them!]]>Jul 17th 2009 1:13PMhttp://www.engadget.com/2009/07/16/amazon-drops-200-replacement-fee-for-cracked-kindle-screens/http://www.engadget.com/2009/07/16/amazon-drops-200-replacement-fee-for-cracked-kindle-screens/
you might think it's frivolous, but it certainly does make corporations responsive to consumer complaints.]]>Jul 16th 2009 11:24PMhttp://www.engadget.com/2009/07/16/amazon-drops-200-replacement-fee-for-cracked-kindle-screens/http://www.engadget.com/2009/07/16/amazon-drops-200-replacement-fee-for-cracked-kindle-screens/Jul 16th 2009 11:29PMhttp://www.engadget.com/2009/07/16/amazon-drops-200-replacement-fee-for-cracked-kindle-screens/http://www.engadget.com/2009/07/16/amazon-drops-200-replacement-fee-for-cracked-kindle-screens/Jul 16th 2009 11:31PMhttp://www.engadget.com/2009/07/16/amazon-drops-200-replacement-fee-for-cracked-kindle-screens/http://www.engadget.com/2009/07/16/amazon-drops-200-replacement-fee-for-cracked-kindle-screens/Jul 16th 2009 11:50PMhttp://www.engadget.com/2009/07/16/amazon-drops-200-replacement-fee-for-cracked-kindle-screens/http://www.engadget.com/2009/07/16/amazon-drops-200-replacement-fee-for-cracked-kindle-screens/Jul 17th 2009 12:18AMhttp://www.engadget.com/2009/07/16/amazon-drops-200-replacement-fee-for-cracked-kindle-screens/http://www.engadget.com/2009/07/16/amazon-drops-200-replacement-fee-for-cracked-kindle-screens/
In any case, with a free replacement I just can't see how a court could take this case seriously. By pressing on and trying to form a class (what class would this be: "People who insist on opening their Kindle's backwards?") he and his lawyer are demonstrating their primary aim of turning Amazon into a personal cash cow. Lurid stories to the contrary aside, most suits like that do not fare well in the courts (it's those rare exceptions that make the news and chain letters).]]>Jul 17th 2009 3:07AMhttp://www.engadget.com/2009/07/16/amazon-drops-200-replacement-fee-for-cracked-kindle-screens/http://www.engadget.com/2009/07/16/amazon-drops-200-replacement-fee-for-cracked-kindle-screens/Jul 17th 2009 8:12AMhttp://www.engadget.com/2009/07/16/amazon-drops-200-replacement-fee-for-cracked-kindle-screens/http://www.engadget.com/2009/07/16/amazon-drops-200-replacement-fee-for-cracked-kindle-screens/
This is not a case of an irresponsible owner suing for damage caused by his own stupidity. This is a case about a defectively designed product causing damage to the very product it was designed to protect.

If anyone has the official kindle case still, get rid of it before it's too late. ]]>Jul 17th 2009 9:31AMhttp://www.engadget.com/2009/07/16/amazon-drops-200-replacement-fee-for-cracked-kindle-screens/http://www.engadget.com/2009/07/16/amazon-drops-200-replacement-fee-for-cracked-kindle-screens/Jul 17th 2009 9:50AMhttp://www.engadget.com/2009/07/16/amazon-drops-200-replacement-fee-for-cracked-kindle-screens/http://www.engadget.com/2009/07/16/amazon-drops-200-replacement-fee-for-cracked-kindle-screens/Jul 17th 2009 10:36AMhttp://www.engadget.com/2009/07/16/amazon-drops-200-replacement-fee-for-cracked-kindle-screens/http://www.engadget.com/2009/07/16/amazon-drops-200-replacement-fee-for-cracked-kindle-screens/Jul 17th 2009 10:49AMhttp://www.engadget.com/2009/07/16/amazon-drops-200-replacement-fee-for-cracked-kindle-screens/http://www.engadget.com/2009/07/16/amazon-drops-200-replacement-fee-for-cracked-kindle-screens/Jul 17th 2009 10:25AMhttp://www.engadget.com/2009/07/16/amazon-drops-200-replacement-fee-for-cracked-kindle-screens/http://www.engadget.com/2009/07/16/amazon-drops-200-replacement-fee-for-cracked-kindle-screens/Jul 17th 2009 11:40AMhttp://www.engadget.com/2009/07/16/amazon-drops-200-replacement-fee-for-cracked-kindle-screens/http://www.engadget.com/2009/07/16/amazon-drops-200-replacement-fee-for-cracked-kindle-screens/
Exactly, this is what is the cause of the problem. Because the front and back covers are almost identical (except a small Amazon logo on the front), when you pick up the Kindle and trying to open it, there is a 50% chance you will open from the back cover. I have done that a few time, and felt the pressure on the Kindle's case and immediately stopped putting more pressure on the hinges.

The back cover should either:

1) completely attached to the back side of the kindle, so you can NOT flip open from the back cover.

2) redesign the hinges so you can open the back cover freely without exerting any pressure on Kindle's case.

For now, the best solution is to put a piece velcro on the inside of the back cover to attach it to the back of the Kindle.


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