http://www.engadget.com/2009/10/15/microsoft-recovers-most-if-not-all-sidekick-customer-customer/ Engadget Comments for http://www.engadget.com/media/feedlogo.gif http://www.engadget.com en-us Copyright 2012 Weblogs, Inc. The contents of this feed are available for non-commercial use only. Blogsmith http://www.blogsmith.com/http://www.engadget.com/2009/10/15/microsoft-recovers-most-if-not-all-sidekick-customer-customer/http://www.engadget.com/2009/10/15/microsoft-recovers-most-if-not-all-sidekick-customer-customer/Oct 15th 2009 4:50AMhttp://www.engadget.com/2009/10/15/microsoft-recovers-most-if-not-all-sidekick-customer-customer/http://www.engadget.com/2009/10/15/microsoft-recovers-most-if-not-all-sidekick-customer-customer/
It was most likely sabotage, as strange as it sounds. Microsoft had backups too, except they were taken down simultaneously.

MS is full of expert systems managers though. It's all luck I guess.]]>Oct 15th 2009 4:56AMhttp://www.engadget.com/2009/10/15/microsoft-recovers-most-if-not-all-sidekick-customer-customer/http://www.engadget.com/2009/10/15/microsoft-recovers-most-if-not-all-sidekick-customer-customer/
Maybe to keep backups handy at all times, but also to not design a device so that it has to connect to the mothership to access information that should be stored in onboard memory.]]>Oct 15th 2009 5:06AMhttp://www.engadget.com/2009/10/15/microsoft-recovers-most-if-not-all-sidekick-customer-customer/http://www.engadget.com/2009/10/15/microsoft-recovers-most-if-not-all-sidekick-customer-customer/
Gross errors were made. The worst error to be made would be to continue like nothing ever happened. If no lessons were learned, that's exactly what will happen genius!]]>Oct 15th 2009 5:08AMhttp://www.engadget.com/2009/10/15/microsoft-recovers-most-if-not-all-sidekick-customer-customer/http://www.engadget.com/2009/10/15/microsoft-recovers-most-if-not-all-sidekick-customer-customer/
There is a stack of lessons that can be load.

1) No single points of failure. There should have been OFF-SITE backups in multiple locations that would have been near impossible to sabotage at the same time.

2) The devices should never have been designed to automatically wipe data in the event that the cloud does not exist and the device has been improperly restarted.

3) One engineer should never have the ability to cause so much data loss. There should have been risk mitigation strategies in place.

4) Be nice to the geeks ;)]]>Oct 15th 2009 5:16AMhttp://www.engadget.com/2009/10/15/microsoft-recovers-most-if-not-all-sidekick-customer-customer/http://www.engadget.com/2009/10/15/microsoft-recovers-most-if-not-all-sidekick-customer-customer/
Well done, that was a CompTIA Security+ certified answer!]]>Oct 15th 2009 7:30AMhttp://www.engadget.com/2009/10/15/microsoft-recovers-most-if-not-all-sidekick-customer-customer/http://www.engadget.com/2009/10/15/microsoft-recovers-most-if-not-all-sidekick-customer-customer/
That's what I wondered about this whole event. Why is all the data on a distant server to begin with? On my WinMo (or Android), my contacts will be safely secured on my computer and a server besides on the phone itself.]]>Oct 15th 2009 9:06AMhttp://www.engadget.com/2009/10/15/microsoft-recovers-most-if-not-all-sidekick-customer-customer/http://www.engadget.com/2009/10/15/microsoft-recovers-most-if-not-all-sidekick-customer-customer/
Independence Day reference?]]>Oct 15th 2009 9:50AMhttp://www.engadget.com/2009/10/15/microsoft-recovers-most-if-not-all-sidekick-customer-customer/http://www.engadget.com/2009/10/15/microsoft-recovers-most-if-not-all-sidekick-customer-customer/
that is just how the system was set up (btw, Microsoft wasn't the one who designed it, they just acquired). There are far better ways in the mainstream now, but when sidekick a remote wipe out abilty wasn't a common task.

Also, something the sidekick did well because it was in the cloud was IM. Your IM conversation could continue in the event you lose reception. When the reception is regained, you IM's come in and the person you're talking to never knows you got disconnected. Every other phone you just get disconnected and until the server realizes you aren't there your incoming messages get lost in cyber space ]]>Oct 15th 2009 12:03PMhttp://www.engadget.com/2009/10/15/microsoft-recovers-most-if-not-all-sidekick-customer-customer/http://www.engadget.com/2009/10/15/microsoft-recovers-most-if-not-all-sidekick-customer-customer/
Big brother is watching you, but as long as he tosses you a bone every once in a while, you're cool to look the other way?]]>Oct 15th 2009 12:13PMhttp://www.engadget.com/2009/10/15/microsoft-recovers-most-if-not-all-sidekick-customer-customer/http://www.engadget.com/2009/10/15/microsoft-recovers-most-if-not-all-sidekick-customer-customer/Oct 15th 2009 4:51AMhttp://www.engadget.com/2009/10/15/microsoft-recovers-most-if-not-all-sidekick-customer-customer/http://www.engadget.com/2009/10/15/microsoft-recovers-most-if-not-all-sidekick-customer-customer/
Regardless of off-site backups, the tsunamis effed whole regions- I wish they'd just come out and say it.]]>Oct 15th 2009 9:43AMhttp://www.engadget.com/2009/10/15/microsoft-recovers-most-if-not-all-sidekick-customer-customer/http://www.engadget.com/2009/10/15/microsoft-recovers-most-if-not-all-sidekick-customer-customer/Oct 15th 2009 11:21AMhttp://www.engadget.com/2009/10/15/microsoft-recovers-most-if-not-all-sidekick-customer-customer/http://www.engadget.com/2009/10/15/microsoft-recovers-most-if-not-all-sidekick-customer-customer/Oct 15th 2009 4:49PMhttp://www.engadget.com/2009/10/15/microsoft-recovers-most-if-not-all-sidekick-customer-customer/http://www.engadget.com/2009/10/15/microsoft-recovers-most-if-not-all-sidekick-customer-customer/Oct 15th 2009 4:51AMhttp://www.engadget.com/2009/10/15/microsoft-recovers-most-if-not-all-sidekick-customer-customer/http://www.engadget.com/2009/10/15/microsoft-recovers-most-if-not-all-sidekick-customer-customer/Oct 15th 2009 5:07AMhttp://www.engadget.com/2009/10/15/microsoft-recovers-most-if-not-all-sidekick-customer-customer/http://www.engadget.com/2009/10/15/microsoft-recovers-most-if-not-all-sidekick-customer-customer/

The article says "recovered most, not all", so not everyone including
yourself will get your data back. Regardless, class action litigation
is imminent.


]]>Oct 15th 2009 5:26AMhttp://www.engadget.com/2009/10/15/microsoft-recovers-most-if-not-all-sidekick-customer-customer/http://www.engadget.com/2009/10/15/microsoft-recovers-most-if-not-all-sidekick-customer-customer/Oct 15th 2009 5:31AMhttp://www.engadget.com/2009/10/15/microsoft-recovers-most-if-not-all-sidekick-customer-customer/http://www.engadget.com/2009/10/15/microsoft-recovers-most-if-not-all-sidekick-customer-customer/Oct 15th 2009 5:54AMhttp://www.engadget.com/2009/10/15/microsoft-recovers-most-if-not-all-sidekick-customer-customer/http://www.engadget.com/2009/10/15/microsoft-recovers-most-if-not-all-sidekick-customer-customer/Oct 15th 2009 7:49AMhttp://www.engadget.com/2009/10/15/microsoft-recovers-most-if-not-all-sidekick-customer-customer/http://www.engadget.com/2009/10/15/microsoft-recovers-most-if-not-all-sidekick-customer-customer/Oct 15th 2009 4:54AMhttp://www.engadget.com/2009/10/15/microsoft-recovers-most-if-not-all-sidekick-customer-customer/http://www.engadget.com/2009/10/15/microsoft-recovers-most-if-not-all-sidekick-customer-customer/]]>Oct 15th 2009 5:12AMhttp://www.engadget.com/2009/10/15/microsoft-recovers-most-if-not-all-sidekick-customer-customer/http://www.engadget.com/2009/10/15/microsoft-recovers-most-if-not-all-sidekick-customer-customer/
And yet T-Mobile and Microsoft seem to have resolved the issue - we'll need to wait and see if customers report data re-appearing before breaking out the flags - and compensated their customers whereas Apple merely seem to be "aware of the issue".

I appreciate there's a difference in scale but I'm pretty sure whose approach I'd be happier with.]]>Oct 15th 2009 7:35AMhttp://www.engadget.com/2009/10/15/microsoft-recovers-most-if-not-all-sidekick-customer-customer/http://www.engadget.com/2009/10/15/microsoft-recovers-most-if-not-all-sidekick-customer-customer/Oct 15th 2009 7:53AMhttp://www.engadget.com/2009/10/15/microsoft-recovers-most-if-not-all-sidekick-customer-customer/http://www.engadget.com/2009/10/15/microsoft-recovers-most-if-not-all-sidekick-customer-customer/Oct 15th 2009 7:57AMhttp://www.engadget.com/2009/10/15/microsoft-recovers-most-if-not-all-sidekick-customer-customer/http://www.engadget.com/2009/10/15/microsoft-recovers-most-if-not-all-sidekick-customer-customer/Oct 15th 2009 9:26AMhttp://www.engadget.com/2009/10/15/microsoft-recovers-most-if-not-all-sidekick-customer-customer/http://www.engadget.com/2009/10/15/microsoft-recovers-most-if-not-all-sidekick-customer-customer/
a little obsessed with apple are you ? try not to make it so obvious.

this is a post about microsoft screwing up which has nothing to do with apple but you just cant stop thinking about them can you. I guess they are doing a great job with PR. Do you dream about apple to?]]>Oct 15th 2009 9:29AMhttp://www.engadget.com/2009/10/15/microsoft-recovers-most-if-not-all-sidekick-customer-customer/http://www.engadget.com/2009/10/15/microsoft-recovers-most-if-not-all-sidekick-customer-customer/
i agree .. the approach i would be happier with is the approach the engineers had and build a system with a defect that affected a small number VS a defect that affected all users. I would gladly take a working product over 100 dollars "im sorry, dont leave me baby" money ]]>Oct 15th 2009 9:32AMhttp://www.engadget.com/2009/10/15/microsoft-recovers-most-if-not-all-sidekick-customer-customer/http://www.engadget.com/2009/10/15/microsoft-recovers-most-if-not-all-sidekick-customer-customer/
Since neither product is working aren't you left with no product at all?]]>Oct 15th 2009 11:13AMhttp://www.engadget.com/2009/10/15/microsoft-recovers-most-if-not-all-sidekick-customer-customer/http://www.engadget.com/2009/10/15/microsoft-recovers-most-if-not-all-sidekick-customer-customer/Oct 15th 2009 11:34AMhttp://www.engadget.com/2009/10/15/microsoft-recovers-most-if-not-all-sidekick-customer-customer/http://www.engadget.com/2009/10/15/microsoft-recovers-most-if-not-all-sidekick-customer-customer/
Just another item in a long list of broken promises and poor fulfillment.]]>Oct 15th 2009 11:52AMhttp://www.engadget.com/2009/10/15/microsoft-recovers-most-if-not-all-sidekick-customer-customer/http://www.engadget.com/2009/10/15/microsoft-recovers-most-if-not-all-sidekick-customer-customer/Oct 16th 2009 12:47AMhttp://www.engadget.com/2009/10/15/microsoft-recovers-most-if-not-all-sidekick-customer-customer/http://www.engadget.com/2009/10/15/microsoft-recovers-most-if-not-all-sidekick-customer-customer/Oct 15th 2009 5:01AMhttp://www.engadget.com/2009/10/15/microsoft-recovers-most-if-not-all-sidekick-customer-customer/http://www.engadget.com/2009/10/15/microsoft-recovers-most-if-not-all-sidekick-customer-customer/
It annoys the hell out of me to read this sort of thing. Steve Ballmer is a useless pointy hair like everyone we hear about in the media. The person(s) responsible did w/e it was they did and now have to sit back and watch this weasel take the credit. He may have cracked the whip like you said, but the engineer(s) who fixed it knew they could the whole time. They just didn't want to bother if they didn't have to. "Where's the incentive?" (read Office Space)

It's most likely exactly like Matthew said below. Not only did they put in long hours, not only did they pull off a remarkable feat, they also have to read Engadget praise their figurehead for his accomplishment. ]]>Oct 15th 2009 10:19AMhttp://www.engadget.com/2009/10/15/microsoft-recovers-most-if-not-all-sidekick-customer-customer/http://www.engadget.com/2009/10/15/microsoft-recovers-most-if-not-all-sidekick-customer-customer/Oct 15th 2009 11:28AMhttp://www.engadget.com/2009/10/15/microsoft-recovers-most-if-not-all-sidekick-customer-customer/http://www.engadget.com/2009/10/15/microsoft-recovers-most-if-not-all-sidekick-customer-customer/
So since JFK said "get to the moon" he should credit, and the folks @ NASA that actually got us there were 'just doing what they were told'...

I didn't realize it was that easy. I'm off to tell someone to cure cancer.]]>Oct 15th 2009 11:48AMhttp://www.engadget.com/2009/10/15/microsoft-recovers-most-if-not-all-sidekick-customer-customer/http://www.engadget.com/2009/10/15/microsoft-recovers-most-if-not-all-sidekick-customer-customer/Oct 17th 2009 3:23AMhttp://www.engadget.com/2009/10/15/microsoft-recovers-most-if-not-all-sidekick-customer-customer/http://www.engadget.com/2009/10/15/microsoft-recovers-most-if-not-all-sidekick-customer-customer/
i think...]]>Oct 15th 2009 5:04AMhttp://www.engadget.com/2009/10/15/microsoft-recovers-most-if-not-all-sidekick-customer-customer/http://www.engadget.com/2009/10/15/microsoft-recovers-most-if-not-all-sidekick-customer-customer/Oct 15th 2009 5:05AMhttp://www.engadget.com/2009/10/15/microsoft-recovers-most-if-not-all-sidekick-customer-customer/http://www.engadget.com/2009/10/15/microsoft-recovers-most-if-not-all-sidekick-customer-customer/Oct 15th 2009 5:09AMhttp://www.engadget.com/2009/10/15/microsoft-recovers-most-if-not-all-sidekick-customer-customer/http://www.engadget.com/2009/10/15/microsoft-recovers-most-if-not-all-sidekick-customer-customer/Oct 15th 2009 5:18AMhttp://www.engadget.com/2009/10/15/microsoft-recovers-most-if-not-all-sidekick-customer-customer/http://www.engadget.com/2009/10/15/microsoft-recovers-most-if-not-all-sidekick-customer-customer/Oct 15th 2009 5:08AMhttp://www.engadget.com/2009/10/15/microsoft-recovers-most-if-not-all-sidekick-customer-customer/http://www.engadget.com/2009/10/15/microsoft-recovers-most-if-not-all-sidekick-customer-customer/Oct 15th 2009 6:58AMhttp://www.engadget.com/2009/10/15/microsoft-recovers-most-if-not-all-sidekick-customer-customer/http://www.engadget.com/2009/10/15/microsoft-recovers-most-if-not-all-sidekick-customer-customer/Oct 16th 2009 1:02AMhttp://www.engadget.com/2009/10/15/microsoft-recovers-most-if-not-all-sidekick-customer-customer/http://www.engadget.com/2009/10/15/microsoft-recovers-most-if-not-all-sidekick-customer-customer/Oct 15th 2009 5:12AMhttp://www.engadget.com/2009/10/15/microsoft-recovers-most-if-not-all-sidekick-customer-customer/http://www.engadget.com/2009/10/15/microsoft-recovers-most-if-not-all-sidekick-customer-customer/Oct 15th 2009 5:29AMhttp://www.engadget.com/2009/10/15/microsoft-recovers-most-if-not-all-sidekick-customer-customer/http://www.engadget.com/2009/10/15/microsoft-recovers-most-if-not-all-sidekick-customer-customer/
]]>Oct 15th 2009 5:37AMhttp://www.engadget.com/2009/10/15/microsoft-recovers-most-if-not-all-sidekick-customer-customer/http://www.engadget.com/2009/10/15/microsoft-recovers-most-if-not-all-sidekick-customer-customer/Oct 15th 2009 6:01AMhttp://www.engadget.com/2009/10/15/microsoft-recovers-most-if-not-all-sidekick-customer-customer/http://www.engadget.com/2009/10/15/microsoft-recovers-most-if-not-all-sidekick-customer-customer/
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Or someone hit Ctrl. Z and it all got fixed.

either way, good for them.]]>Oct 15th 2009 6:29AM