http://www.engadget.com/2010/02/09/google-starts-live-phone-support-to-nexus-one-owners/ Engadget Comments for Google starts live phone support for Nexus One owners http://www.engadget.com/media/feedlogo.gif http://www.engadget.com en-us Copyright 2012 Weblogs, Inc. The contents of this feed are available for non-commercial use only. Blogsmith http://www.blogsmith.com/http://www.engadget.com/2010/02/09/google-starts-live-phone-support-to-nexus-one-owners/http://www.engadget.com/2010/02/09/google-starts-live-phone-support-to-nexus-one-owners/
How is that optimized for a great customer experience?]]>Feb 9th 2010 2:18AMhttp://www.engadget.com/2010/02/09/google-starts-live-phone-support-to-nexus-one-owners/http://www.engadget.com/2010/02/09/google-starts-live-phone-support-to-nexus-one-owners/
Not at all, obviously. Google just reselling HTC's phone. What
do you really expect!]]>Feb 9th 2010 2:26AMhttp://www.engadget.com/2010/02/09/google-starts-live-phone-support-to-nexus-one-owners/http://www.engadget.com/2010/02/09/google-starts-live-phone-support-to-nexus-one-owners/
"Google just reselling HTC's phone"? So does Sprint, AT&T, Verizon and T-Mo.

"What do you really expect" A better customer experience!
After all this is goo$$$$gle, isn't it? How are they ever to compete with the fruit dudes by expecting customers to look through on-line forums and FAQs to solve issues.

At a minimum, the call centers in India should a been hopping beore they launched the N1. Just sayin... ]]>Feb 9th 2010 3:02AMhttp://www.engadget.com/2010/02/09/google-starts-live-phone-support-to-nexus-one-owners/http://www.engadget.com/2010/02/09/google-starts-live-phone-support-to-nexus-one-owners/Feb 9th 2010 4:11AMhttp://www.engadget.com/2010/02/09/google-starts-live-phone-support-to-nexus-one-owners/http://www.engadget.com/2010/02/09/google-starts-live-phone-support-to-nexus-one-owners/Feb 9th 2010 11:22AMhttp://www.engadget.com/2010/02/09/google-starts-live-phone-support-to-nexus-one-owners/http://www.engadget.com/2010/02/09/google-starts-live-phone-support-to-nexus-one-owners/
I'm not sure how that's constructive in any way, but I don't have the time to run my own tech blog, so I guess it's yours to say.]]>Feb 9th 2010 2:36AMhttp://www.engadget.com/2010/02/09/google-starts-live-phone-support-to-nexus-one-owners/http://www.engadget.com/2010/02/09/google-starts-live-phone-support-to-nexus-one-owners/Feb 9th 2010 2:53AMhttp://www.engadget.com/2010/02/09/google-starts-live-phone-support-to-nexus-one-owners/http://www.engadget.com/2010/02/09/google-starts-live-phone-support-to-nexus-one-owners/Feb 9th 2010 3:13AMhttp://www.engadget.com/2010/02/09/google-starts-live-phone-support-to-nexus-one-owners/http://www.engadget.com/2010/02/09/google-starts-live-phone-support-to-nexus-one-owners/The irony is probably 99% of problems or questions can be found in forums or FAQs. And for the other 1 percent, chances are tech support doesn't know how to solve it either (like the 3G thing) and the only thing calling adds is a person to nag about it.]]>Feb 9th 2010 4:41AMhttp://www.engadget.com/2010/02/09/google-starts-live-phone-support-to-nexus-one-owners/http://www.engadget.com/2010/02/09/google-starts-live-phone-support-to-nexus-one-owners/
But Google needs to realize that even though his phone is more targeted to a tech savvy audience, hence none of the mainstream B&M in store sales or mass TV advertisements, not everyone has the time or patience to go through all that. ]]>Feb 9th 2010 7:04AMhttp://www.engadget.com/2010/02/09/google-starts-live-phone-support-to-nexus-one-owners/http://www.engadget.com/2010/02/09/google-starts-live-phone-support-to-nexus-one-owners/Feb 9th 2010 2:55AMhttp://www.engadget.com/2010/02/09/google-starts-live-phone-support-to-nexus-one-owners/http://www.engadget.com/2010/02/09/google-starts-live-phone-support-to-nexus-one-owners/Stop forcing memes?]]>Feb 9th 2010 3:13AMhttp://www.engadget.com/2010/02/09/google-starts-live-phone-support-to-nexus-one-owners/http://www.engadget.com/2010/02/09/google-starts-live-phone-support-to-nexus-one-owners/Feb 9th 2010 2:57AMhttp://www.engadget.com/2010/02/09/google-starts-live-phone-support-to-nexus-one-owners/http://www.engadget.com/2010/02/09/google-starts-live-phone-support-to-nexus-one-owners/Feb 9th 2010 6:09AMhttp://www.engadget.com/2010/02/09/google-starts-live-phone-support-to-nexus-one-owners/http://www.engadget.com/2010/02/09/google-starts-live-phone-support-to-nexus-one-owners/Feb 9th 2010 1:43PMhttp://www.engadget.com/2010/02/09/google-starts-live-phone-support-to-nexus-one-owners/http://www.engadget.com/2010/02/09/google-starts-live-phone-support-to-nexus-one-owners/
If its broke send it back, issue resolved?]]>Feb 9th 2010 2:58AMhttp://www.engadget.com/2010/02/09/google-starts-live-phone-support-to-nexus-one-owners/http://www.engadget.com/2010/02/09/google-starts-live-phone-support-to-nexus-one-owners/
HTC rep has no real T-Mobile of Google agenda. Me: G1 owner, 5 months left on contract.

If I want to buy the Nexus now:

#1 Option: buy Nexus at $279, change to the only Nexus One plan at $79,(My G1 plan is also $79 but it's "all you can eat". Enter new 2 year contract @$79 (again lower minutes than G1 Plan.

#2 Option: Buy Nexus One unlocked at full price. Use month to month plan. Drop T-Mobile or Nexus when you want. Re-sell unlocked Nexus One on ebay to recoup some cost. (This is the route the HTC Rep, a G1 owner is personally doing herself).

#3 Option: The best plan is probably to stick with my G1 for the 4 months left on contract. Then dump T-mobile and buy Nexus One in the Spring with Verizon and superior coverage.]]>Feb 9th 2010 3:01AMhttp://www.engadget.com/2010/02/09/google-starts-live-phone-support-to-nexus-one-owners/http://www.engadget.com/2010/02/09/google-starts-live-phone-support-to-nexus-one-owners/Feb 9th 2010 11:24AMhttp://www.engadget.com/2010/02/09/google-starts-live-phone-support-to-nexus-one-owners/http://www.engadget.com/2010/02/09/google-starts-live-phone-support-to-nexus-one-owners/
I understand the frustration of having to deal with 3 different companies but take a look at where they were at when they launched the N1. Just keep in mind that, compared to any other company of equal size, Google is really making a lot of changes, fast, and in the right direction.]]>Feb 9th 2010 3:20AMhttp://www.engadget.com/2010/02/09/google-starts-live-phone-support-to-nexus-one-owners/http://www.engadget.com/2010/02/09/google-starts-live-phone-support-to-nexus-one-owners/Feb 9th 2010 4:33AMhttp://www.engadget.com/2010/02/09/google-starts-live-phone-support-to-nexus-one-owners/http://www.engadget.com/2010/02/09/google-starts-live-phone-support-to-nexus-one-owners/Feb 9th 2010 5:07AMhttp://www.engadget.com/2010/02/09/google-starts-live-phone-support-to-nexus-one-owners/http://www.engadget.com/2010/02/09/google-starts-live-phone-support-to-nexus-one-owners/Feb 9th 2010 7:07AMhttp://www.engadget.com/2010/02/09/google-starts-live-phone-support-to-nexus-one-owners/http://www.engadget.com/2010/02/09/google-starts-live-phone-support-to-nexus-one-owners/Feb 9th 2010 8:00AMhttp://www.engadget.com/2010/02/09/google-starts-live-phone-support-to-nexus-one-owners/http://www.engadget.com/2010/02/09/google-starts-live-phone-support-to-nexus-one-owners/Feb 9th 2010 8:06AMhttp://www.engadget.com/2010/02/09/google-starts-live-phone-support-to-nexus-one-owners/http://www.engadget.com/2010/02/09/google-starts-live-phone-support-to-nexus-one-owners/
No wonder these things are not selling... paying $500 for an electronics device I cant touch before buying then being forced to call 3 different places depending on my problem and on top of that being stuck with the Nation's smallest 3G network... sounds like a win!]]>Feb 9th 2010 10:21AMhttp://www.engadget.com/2010/02/09/google-starts-live-phone-support-to-nexus-one-owners/http://www.engadget.com/2010/02/09/google-starts-live-phone-support-to-nexus-one-owners/
Google doesn't care about sales, google doesn't care about prices(it's cheaper then an unlocked iphone), google doesn't care about coverage outside major cities. Things google cares about, fastest 3g network(tmobile), fastest phone on the market(nexus one), most flexible OS on the market(android), carrier that has non contract plans that are cheaper then on contract plans(if you are capable of math that means the nexus one is cheaper the any smart phone on the market over two years).]]>Feb 9th 2010 11:36AMhttp://www.engadget.com/2010/02/09/google-starts-live-phone-support-to-nexus-one-owners/http://www.engadget.com/2010/02/09/google-starts-live-phone-support-to-nexus-one-owners/Feb 10th 2010 1:13AMhttp://www.engadget.com/2010/02/09/google-starts-live-phone-support-to-nexus-one-owners/http://www.engadget.com/2010/02/09/google-starts-live-phone-support-to-nexus-one-owners/Feb 9th 2010 11:00AMhttp://www.engadget.com/2010/02/09/google-starts-live-phone-support-to-nexus-one-owners/http://www.engadget.com/2010/02/09/google-starts-live-phone-support-to-nexus-one-owners/Feb 9th 2010 12:50PMhttp://www.engadget.com/2010/02/09/google-starts-live-phone-support-to-nexus-one-owners/http://www.engadget.com/2010/02/09/google-starts-live-phone-support-to-nexus-one-owners/Feb 11th 2010 7:29AM