http://www.engadget.com/2010/03/31/sprint-rolls-out-new-30-day-money-back-guarantee-trial-claims/ Engadget Comments for http://www.engadget.com/media/feedlogo.gif http://www.engadget.com en-us Copyright 2012 Weblogs, Inc. The contents of this feed are available for non-commercial use only. Blogsmith http://www.blogsmith.com/http://www.engadget.com/2010/03/31/sprint-rolls-out-new-30-day-money-back-guarantee-trial-claims/http://www.engadget.com/2010/03/31/sprint-rolls-out-new-30-day-money-back-guarantee-trial-claims/Mar 31st 2010 12:51PMhttp://www.engadget.com/2010/03/31/sprint-rolls-out-new-30-day-money-back-guarantee-trial-claims/http://www.engadget.com/2010/03/31/sprint-rolls-out-new-30-day-money-back-guarantee-trial-claims/A-men! You go Dan@Sprint!]]>Mar 31st 2010 12:52PMhttp://www.engadget.com/2010/03/31/sprint-rolls-out-new-30-day-money-back-guarantee-trial-claims/http://www.engadget.com/2010/03/31/sprint-rolls-out-new-30-day-money-back-guarantee-trial-claims/Mar 31st 2010 1:19PMhttp://www.engadget.com/2010/03/31/sprint-rolls-out-new-30-day-money-back-guarantee-trial-claims/http://www.engadget.com/2010/03/31/sprint-rolls-out-new-30-day-money-back-guarantee-trial-claims/
Looking forward to become a new Sprint customer.
EVO 4G... here I COME! ]]>Mar 31st 2010 1:20PMhttp://www.engadget.com/2010/03/31/sprint-rolls-out-new-30-day-money-back-guarantee-trial-claims/http://www.engadget.com/2010/03/31/sprint-rolls-out-new-30-day-money-back-guarantee-trial-claims/
SEND ALL EVO 4G RETURNS TO ME.

]]>Mar 31st 2010 1:39PMhttp://www.engadget.com/2010/03/31/sprint-rolls-out-new-30-day-money-back-guarantee-trial-claims/http://www.engadget.com/2010/03/31/sprint-rolls-out-new-30-day-money-back-guarantee-trial-claims/
I've said it before and I'll say it again...

Hear me now and listen to me later...Sprint is the best kept secret in wireless. They may have lost some market share in the past but that's just it...the past.]]>Mar 31st 2010 1:52PMhttp://www.engadget.com/2010/03/31/sprint-rolls-out-new-30-day-money-back-guarantee-trial-claims/http://www.engadget.com/2010/03/31/sprint-rolls-out-new-30-day-money-back-guarantee-trial-claims/
Oh, I don't know about that. From the reviews I've read, a lot of people are complaining about poor 4G reception when moving. I wouldn't be surprised if a number of people discover that having a *mobile* device that can't be moved without losing the signal might be a bit of a bummer.
]]>Mar 31st 2010 2:12PMhttp://www.engadget.com/2010/03/31/sprint-rolls-out-new-30-day-money-back-guarantee-trial-claims/http://www.engadget.com/2010/03/31/sprint-rolls-out-new-30-day-money-back-guarantee-trial-claims/Cell Phone company is doing what's right and logical? Large Hadron Collier must've really did punch a hole in space time continuum. ]]>Mar 31st 2010 3:56PMhttp://www.engadget.com/2010/03/31/sprint-rolls-out-new-30-day-money-back-guarantee-trial-claims/http://www.engadget.com/2010/03/31/sprint-rolls-out-new-30-day-money-back-guarantee-trial-claims/Mar 31st 2010 4:02PMhttp://www.engadget.com/2010/03/31/sprint-rolls-out-new-30-day-money-back-guarantee-trial-claims/http://www.engadget.com/2010/03/31/sprint-rolls-out-new-30-day-money-back-guarantee-trial-claims/Sprint's customer service was lousy 5 years ago, and most of the bad impressions people have come from that period. I worked for iPCS (Sprint affiliate) about a year ago, and 90% of my interatcions with customer service were positive. Today I'm still a customer & my experiences have been even better. The last several times I've had to call I've been in touch with a helpful human being within 2 minutes.

By contrast, I've had nightmarish experiences with AT&T (for DSL - maybe cell phone customer service is different). Their IVR is arcane and complex, hold times are long, I never end up in the right department and have to be cold transferred multiple times per call (which means explaining the same thing to three different people). On top of that, they charged me $60 after the rep specifically said she was putting the charge on hold. When I called back to complain one of the reps had the gall to try to sell me cell phone service before resolving my issue. I had to ask to be transferred 3 times before he let up.

/rant

Anyway, Sprint rocks, and I'm not going anywhere. Hopefully innovative changes like this one will encourage more people to stop rewarding the big guys for price gouging.]]>Mar 31st 2010 4:47PMhttp://www.engadget.com/2010/03/31/sprint-rolls-out-new-30-day-money-back-guarantee-trial-claims/http://www.engadget.com/2010/03/31/sprint-rolls-out-new-30-day-money-back-guarantee-trial-claims/
I don't care what anyone says about you - you're tops as a carrier. The red, blue, and magenta guys could learn a few things from you.]]>Mar 31st 2010 12:52PMhttp://www.engadget.com/2010/03/31/sprint-rolls-out-new-30-day-money-back-guarantee-trial-claims/http://www.engadget.com/2010/03/31/sprint-rolls-out-new-30-day-money-back-guarantee-trial-claims/
P.S. Those last two lines got me excited for the EVO all over again.]]>Mar 31st 2010 12:57PMhttp://www.engadget.com/2010/03/31/sprint-rolls-out-new-30-day-money-back-guarantee-trial-claims/http://www.engadget.com/2010/03/31/sprint-rolls-out-new-30-day-money-back-guarantee-trial-claims/
Just wondering, would Sprint still be so great if their roaming agreements with Verizon suddenly disappeared?]]>Mar 31st 2010 1:12PMhttp://www.engadget.com/2010/03/31/sprint-rolls-out-new-30-day-money-back-guarantee-trial-claims/http://www.engadget.com/2010/03/31/sprint-rolls-out-new-30-day-money-back-guarantee-trial-claims/Yes. Next question?]]>Mar 31st 2010 1:18PMhttp://www.engadget.com/2010/03/31/sprint-rolls-out-new-30-day-money-back-guarantee-trial-claims/http://www.engadget.com/2010/03/31/sprint-rolls-out-new-30-day-money-back-guarantee-trial-claims/
Don't quote me as an expert, but I don't think that can happen after the Alltel merger agreement...

Or I might have completely misinterpreted whatever I read back when that happened.]]>Mar 31st 2010 1:56PMhttp://www.engadget.com/2010/03/31/sprint-rolls-out-new-30-day-money-back-guarantee-trial-claims/http://www.engadget.com/2010/03/31/sprint-rolls-out-new-30-day-money-back-guarantee-trial-claims/
Yeah, I agree. I don't know why Sprint gets such a bad rep (still) for customer service. I've been with them for 5 years and have always loved their customer service. They're willing to work with you whereas other companies couldn't care less. When I left Verizon to go to Sprint (because Sprint was cheaper and had 3G in my area a year before VZ) I told VZ that I was leaving to see if they would give me any perks or reason to stay. The retentions rep gave me the "we have good customer service" line, and that was it. They sure like to throw those words around. Anyways, because of their "good customer service", I've been with Sprint ever since, and couldn't be happier. I've received real perks from Sprint just for calling, even when I didn't plan on leaving! Sprint FTW!]]>Mar 31st 2010 2:03PMhttp://www.engadget.com/2010/03/31/sprint-rolls-out-new-30-day-money-back-guarantee-trial-claims/http://www.engadget.com/2010/03/31/sprint-rolls-out-new-30-day-money-back-guarantee-trial-claims/Mar 31st 2010 2:11PMhttp://www.engadget.com/2010/03/31/sprint-rolls-out-new-30-day-money-back-guarantee-trial-claims/http://www.engadget.com/2010/03/31/sprint-rolls-out-new-30-day-money-back-guarantee-trial-claims/Mar 31st 2010 2:16PMhttp://www.engadget.com/2010/03/31/sprint-rolls-out-new-30-day-money-back-guarantee-trial-claims/http://www.engadget.com/2010/03/31/sprint-rolls-out-new-30-day-money-back-guarantee-trial-claims/
SERO FTW!]]>Mar 31st 2010 2:38PMhttp://www.engadget.com/2010/03/31/sprint-rolls-out-new-30-day-money-back-guarantee-trial-claims/http://www.engadget.com/2010/03/31/sprint-rolls-out-new-30-day-money-back-guarantee-trial-claims/List of Sprint Call Centers:
* Sacramento, CA
* Denver, CO
* Altamonte Springs, FL
* Charlotte, NC
* Rio Rancho, NM
* Elmsford, NY
* Oklahoma City, OK
* Fort Worth, TX
* Temple, TX
* Bristol, VA
* Hampton, VA

Hmm...I guess they forgot to mention the one in India.
]]>Mar 31st 2010 3:27PMhttp://www.engadget.com/2010/03/31/sprint-rolls-out-new-30-day-money-back-guarantee-trial-claims/http://www.engadget.com/2010/03/31/sprint-rolls-out-new-30-day-money-back-guarantee-trial-claims/Mar 31st 2010 3:45PMhttp://www.engadget.com/2010/03/31/sprint-rolls-out-new-30-day-money-back-guarantee-trial-claims/http://www.engadget.com/2010/03/31/sprint-rolls-out-new-30-day-money-back-guarantee-trial-claims/that's odd cause I have had Sprint for 5 years and have always gotten an American. I don't remember ever getting someone overseas.]]>Mar 31st 2010 4:14PMhttp://www.engadget.com/2010/03/31/sprint-rolls-out-new-30-day-money-back-guarantee-trial-claims/http://www.engadget.com/2010/03/31/sprint-rolls-out-new-30-day-money-back-guarantee-trial-claims/
Is India a city in the Midwest?...because every Sprint rep I've talked to over the past decade sounds American. I wouldn't be surprised however if AT&T or Verizon had call centers in India though because companies tend to do that when their only focus is on the bottom line...and based on how AT&T and Verizon overcharge their customers it's obvious the bottom line is exactly what they care about.]]>Mar 31st 2010 9:43PMhttp://www.engadget.com/2010/03/31/sprint-rolls-out-new-30-day-money-back-guarantee-trial-claims/http://www.engadget.com/2010/03/31/sprint-rolls-out-new-30-day-money-back-guarantee-trial-claims/Mar 31st 2010 12:53PMhttp://www.engadget.com/2010/03/31/sprint-rolls-out-new-30-day-money-back-guarantee-trial-claims/http://www.engadget.com/2010/03/31/sprint-rolls-out-new-30-day-money-back-guarantee-trial-claims/Because, apparently, you think like me, I have to give you the obligatory uprank. ;)

Go, Team Yellow!]]>Mar 31st 2010 12:54PMhttp://www.engadget.com/2010/03/31/sprint-rolls-out-new-30-day-money-back-guarantee-trial-claims/http://www.engadget.com/2010/03/31/sprint-rolls-out-new-30-day-money-back-guarantee-trial-claims/All the right moves!]]>Mar 31st 2010 12:54PMhttp://www.engadget.com/2010/03/31/sprint-rolls-out-new-30-day-money-back-guarantee-trial-claims/http://www.engadget.com/2010/03/31/sprint-rolls-out-new-30-day-money-back-guarantee-trial-claims/Mar 31st 2010 12:54PMhttp://www.engadget.com/2010/03/31/sprint-rolls-out-new-30-day-money-back-guarantee-trial-claims/http://www.engadget.com/2010/03/31/sprint-rolls-out-new-30-day-money-back-guarantee-trial-claims/Mar 31st 2010 12:54PMhttp://www.engadget.com/2010/03/31/sprint-rolls-out-new-30-day-money-back-guarantee-trial-claims/http://www.engadget.com/2010/03/31/sprint-rolls-out-new-30-day-money-back-guarantee-trial-claims/
EVO 4G!]]>Mar 31st 2010 12:57PMhttp://www.engadget.com/2010/03/31/sprint-rolls-out-new-30-day-money-back-guarantee-trial-claims/http://www.engadget.com/2010/03/31/sprint-rolls-out-new-30-day-money-back-guarantee-trial-claims/
They aren't reimbursing the ETF of other carriers. I think the article just meant that, since you signed the contract when you opened your line of service; you don't have to pay Sprint's ETF for canceling within 30 days. That is part of the normal return policy all the other carriers have.

Sprint just took this further by refunding your month of service and waiving the restocking fee.]]>Mar 31st 2010 1:32PMhttp://www.engadget.com/2010/03/31/sprint-rolls-out-new-30-day-money-back-guarantee-trial-claims/http://www.engadget.com/2010/03/31/sprint-rolls-out-new-30-day-money-back-guarantee-trial-claims/I have never heard a carrier offering that service. I want to move From Att with an iPhone 3gs for the EVO but my ETF from ATT is high. I was also thinking of just getting the HTC HD2 NextG and use with my existing account. ]]>Mar 31st 2010 3:49PMhttp://www.engadget.com/2010/03/31/sprint-rolls-out-new-30-day-money-back-guarantee-trial-claims/http://www.engadget.com/2010/03/31/sprint-rolls-out-new-30-day-money-back-guarantee-trial-claims/Mar 31st 2010 12:57PMhttp://www.engadget.com/2010/03/31/sprint-rolls-out-new-30-day-money-back-guarantee-trial-claims/http://www.engadget.com/2010/03/31/sprint-rolls-out-new-30-day-money-back-guarantee-trial-claims/Mar 31st 2010 1:00PMhttp://www.engadget.com/2010/03/31/sprint-rolls-out-new-30-day-money-back-guarantee-trial-claims/http://www.engadget.com/2010/03/31/sprint-rolls-out-new-30-day-money-back-guarantee-trial-claims/
Yeah, if you're willing to release the EVO (or whatever non-gimped phone), low pricing, fast network, 7pm N&W, and free ANY mobile to mobile from your grip. I think they're banking on not too many people cashing in on that once they step foot in the promised land. ]]>Mar 31st 2010 2:11PMhttp://www.engadget.com/2010/03/31/sprint-rolls-out-new-30-day-money-back-guarantee-trial-claims/http://www.engadget.com/2010/03/31/sprint-rolls-out-new-30-day-money-back-guarantee-trial-claims/
Go Sprint!]]>Mar 31st 2010 1:00PMhttp://www.engadget.com/2010/03/31/sprint-rolls-out-new-30-day-money-back-guarantee-trial-claims/http://www.engadget.com/2010/03/31/sprint-rolls-out-new-30-day-money-back-guarantee-trial-claims/
Lmao only on Engadget.

In the real world people are leaving them in DROVES....for verizon, at&t and heck even t-mobile. Prob even these pay as you go places...

So yeah Sprint is a decent carrier but it's only get love online. ]]>Mar 31st 2010 1:43PMhttp://www.engadget.com/2010/03/31/sprint-rolls-out-new-30-day-money-back-guarantee-trial-claims/http://www.engadget.com/2010/03/31/sprint-rolls-out-new-30-day-money-back-guarantee-trial-claims/
Leaving Sprint in droves? to T-mobile? lmao! T-mobile is dead last of the 4 carriers... I don't think they are getting ANY "droves".]]>Mar 31st 2010 9:08PMhttp://www.engadget.com/2010/03/31/sprint-rolls-out-new-30-day-money-back-guarantee-trial-claims/http://www.engadget.com/2010/03/31/sprint-rolls-out-new-30-day-money-back-guarantee-trial-claims/Mar 31st 2010 1:01PMhttp://www.engadget.com/2010/03/31/sprint-rolls-out-new-30-day-money-back-guarantee-trial-claims/http://www.engadget.com/2010/03/31/sprint-rolls-out-new-30-day-money-back-guarantee-trial-claims/Mar 31st 2010 1:03PMhttp://www.engadget.com/2010/03/31/sprint-rolls-out-new-30-day-money-back-guarantee-trial-claims/http://www.engadget.com/2010/03/31/sprint-rolls-out-new-30-day-money-back-guarantee-trial-claims/Mar 31st 2010 1:03PMhttp://www.engadget.com/2010/03/31/sprint-rolls-out-new-30-day-money-back-guarantee-trial-claims/http://www.engadget.com/2010/03/31/sprint-rolls-out-new-30-day-money-back-guarantee-trial-claims/Mar 31st 2010 1:15PMhttp://www.engadget.com/2010/03/31/sprint-rolls-out-new-30-day-money-back-guarantee-trial-claims/http://www.engadget.com/2010/03/31/sprint-rolls-out-new-30-day-money-back-guarantee-trial-claims/Mar 31st 2010 7:05PMhttp://www.engadget.com/2010/03/31/sprint-rolls-out-new-30-day-money-back-guarantee-trial-claims/http://www.engadget.com/2010/03/31/sprint-rolls-out-new-30-day-money-back-guarantee-trial-claims/Mar 31st 2010 1:04PMhttp://www.engadget.com/2010/03/31/sprint-rolls-out-new-30-day-money-back-guarantee-trial-claims/http://www.engadget.com/2010/03/31/sprint-rolls-out-new-30-day-money-back-guarantee-trial-claims/Mar 31st 2010 1:12PMhttp://www.engadget.com/2010/03/31/sprint-rolls-out-new-30-day-money-back-guarantee-trial-claims/http://www.engadget.com/2010/03/31/sprint-rolls-out-new-30-day-money-back-guarantee-trial-claims/Mar 31st 2010 1:15PMhttp://www.engadget.com/2010/03/31/sprint-rolls-out-new-30-day-money-back-guarantee-trial-claims/http://www.engadget.com/2010/03/31/sprint-rolls-out-new-30-day-money-back-guarantee-trial-claims/
You make it sound like Sprint's 3G network is lacking. I've got three EVDO Rev A (3G) phones and two AirCards with Sprint and I've been very satisfied with my data services. I've compared my data speeds on the AirCards with others on the Verizon, AT&T, U.S. Cellular, and CricKet offerings and EVERY time my Sprint speeds have won. I mean EVERY time on download speeds, upload speeds, and latency ping speed results. I realize that results will vary by markets so be aware the my results have taken place in Milwaukee, WI, Madison, WI, Chicago, IL, Naples, FL, and Beverly Hills, CA.]]>Mar 31st 2010 2:06PMhttp://www.engadget.com/2010/03/31/sprint-rolls-out-new-30-day-money-back-guarantee-trial-claims/http://www.engadget.com/2010/03/31/sprint-rolls-out-new-30-day-money-back-guarantee-trial-claims/Mar 31st 2010 2:51PMhttp://www.engadget.com/2010/03/31/sprint-rolls-out-new-30-day-money-back-guarantee-trial-claims/http://www.engadget.com/2010/03/31/sprint-rolls-out-new-30-day-money-back-guarantee-trial-claims/Mar 31st 2010 1:16PMhttp://www.engadget.com/2010/03/31/sprint-rolls-out-new-30-day-money-back-guarantee-trial-claims/http://www.engadget.com/2010/03/31/sprint-rolls-out-new-30-day-money-back-guarantee-trial-claims/Mar 31st 2010 1:18PMhttp://www.engadget.com/2010/03/31/sprint-rolls-out-new-30-day-money-back-guarantee-trial-claims/http://www.engadget.com/2010/03/31/sprint-rolls-out-new-30-day-money-back-guarantee-trial-claims/
Well Verizon does prorate your ETF. So if you cancel when you only have a few months left on your contract, you'll probably less than $100.]]>Mar 31st 2010 1:34PM