http://www.engadget.com/2010/06/03/atandt-apologizes-to-customer-warned-off-emailing-the-ceo-this-i/ Engadget Comments for AT&T apologizes to customer warned off emailing the CEO: 'This is not the way we want to treat customers' http://www.engadget.com/media/feedlogo.gif http://www.engadget.com en-us Copyright 2012 Weblogs, Inc. The contents of this feed are available for non-commercial use only. Blogsmith http://www.blogsmith.com/http://www.engadget.com/2010/06/03/atandt-apologizes-to-customer-warned-off-emailing-the-ceo-this-i/http://www.engadget.com/2010/06/03/atandt-apologizes-to-customer-warned-off-emailing-the-ceo-this-i/Jun 3rd 2010 5:15PMhttp://www.engadget.com/2010/06/03/atandt-apologizes-to-customer-warned-off-emailing-the-ceo-this-i/http://www.engadget.com/2010/06/03/atandt-apologizes-to-customer-warned-off-emailing-the-ceo-this-i/
The real tranlation is, "We're sorry this turned into a big, embarrassing internet story. From now on, we'll filter all external email from Randy's account. He's much too important to be responding to little people like you."]]>Jun 3rd 2010 5:22PMhttp://www.engadget.com/2010/06/03/atandt-apologizes-to-customer-warned-off-emailing-the-ceo-this-i/http://www.engadget.com/2010/06/03/atandt-apologizes-to-customer-warned-off-emailing-the-ceo-this-i/I sent a email, don't feel bad about it.]]>Jun 3rd 2010 5:24PMhttp://www.engadget.com/2010/06/03/atandt-apologizes-to-customer-warned-off-emailing-the-ceo-this-i/http://www.engadget.com/2010/06/03/atandt-apologizes-to-customer-warned-off-emailing-the-ceo-this-i/Jun 3rd 2010 5:26PMhttp://www.engadget.com/2010/06/03/atandt-apologizes-to-customer-warned-off-emailing-the-ceo-this-i/http://www.engadget.com/2010/06/03/atandt-apologizes-to-customer-warned-off-emailing-the-ceo-this-i/
"not having the best of days today"]]>Jun 3rd 2010 5:29PMhttp://www.engadget.com/2010/06/03/atandt-apologizes-to-customer-warned-off-emailing-the-ceo-this-i/http://www.engadget.com/2010/06/03/atandt-apologizes-to-customer-warned-off-emailing-the-ceo-this-i/Jun 3rd 2010 5:31PMhttp://www.engadget.com/2010/06/03/atandt-apologizes-to-customer-warned-off-emailing-the-ceo-this-i/http://www.engadget.com/2010/06/03/atandt-apologizes-to-customer-warned-off-emailing-the-ceo-this-i/Jun 3rd 2010 5:31PMhttp://www.engadget.com/2010/06/03/atandt-apologizes-to-customer-warned-off-emailing-the-ceo-this-i/http://www.engadget.com/2010/06/03/atandt-apologizes-to-customer-warned-off-emailing-the-ceo-this-i/Jun 3rd 2010 5:32PMhttp://www.engadget.com/2010/06/03/atandt-apologizes-to-customer-warned-off-emailing-the-ceo-this-i/http://www.engadget.com/2010/06/03/atandt-apologizes-to-customer-warned-off-emailing-the-ceo-this-i/Jun 3rd 2010 5:32PMhttp://www.engadget.com/2010/06/03/atandt-apologizes-to-customer-warned-off-emailing-the-ceo-this-i/http://www.engadget.com/2010/06/03/atandt-apologizes-to-customer-warned-off-emailing-the-ceo-this-i/Jun 3rd 2010 5:34PMhttp://www.engadget.com/2010/06/03/atandt-apologizes-to-customer-warned-off-emailing-the-ceo-this-i/http://www.engadget.com/2010/06/03/atandt-apologizes-to-customer-warned-off-emailing-the-ceo-this-i/Jun 3rd 2010 5:36PMhttp://www.engadget.com/2010/06/03/atandt-apologizes-to-customer-warned-off-emailing-the-ceo-this-i/http://www.engadget.com/2010/06/03/atandt-apologizes-to-customer-warned-off-emailing-the-ceo-this-i/
Something about his hair and that smile creeps me out.]]>Jun 3rd 2010 5:50PMhttp://www.engadget.com/2010/06/03/atandt-apologizes-to-customer-warned-off-emailing-the-ceo-this-i/http://www.engadget.com/2010/06/03/atandt-apologizes-to-customer-warned-off-emailing-the-ceo-this-i/Jun 3rd 2010 5:54PMhttp://www.engadget.com/2010/06/03/atandt-apologizes-to-customer-warned-off-emailing-the-ceo-this-i/http://www.engadget.com/2010/06/03/atandt-apologizes-to-customer-warned-off-emailing-the-ceo-this-i/
Anyway, I'm sure the rep was just following his instructions from the "executives" he's paid to shield ", and now he's catching the blame for this and will probably lose his job. While the execs continue to pull in the multi million $ salaries. ]]>Jun 3rd 2010 5:57PMhttp://www.engadget.com/2010/06/03/atandt-apologizes-to-customer-warned-off-emailing-the-ceo-this-i/http://www.engadget.com/2010/06/03/atandt-apologizes-to-customer-warned-off-emailing-the-ceo-this-i/not really, i mean, what are people doing emailing the ceo anyway?
he has better things to do than listen to a tonne of people complaining at him
its just like spam emails, you dont want them, so why send them to others?]]>Jun 3rd 2010 6:02PMhttp://www.engadget.com/2010/06/03/atandt-apologizes-to-customer-warned-off-emailing-the-ceo-this-i/http://www.engadget.com/2010/06/03/atandt-apologizes-to-customer-warned-off-emailing-the-ceo-this-i/
Randall Stephenson: Initiate damage control protocol alpha tango foxtrot!!]]>Jun 3rd 2010 6:20PMhttp://www.engadget.com/2010/06/03/atandt-apologizes-to-customer-warned-off-emailing-the-ceo-this-i/http://www.engadget.com/2010/06/03/atandt-apologizes-to-customer-warned-off-emailing-the-ceo-this-i/Jun 3rd 2010 6:30PMhttp://www.engadget.com/2010/06/03/atandt-apologizes-to-customer-warned-off-emailing-the-ceo-this-i/http://www.engadget.com/2010/06/03/atandt-apologizes-to-customer-warned-off-emailing-the-ceo-this-i/
Because the CEO's main priority is satisfying all stake holders which includes the end user (i.e. this guy that emailed him). It's not spam if it's about something the company sells or offers.

Also, it gives them research of their consumer base without spending a dime. Even if he does just send them to a minion, it's valuable information into what consumers want.
]]>Jun 3rd 2010 6:38PMhttp://www.engadget.com/2010/06/03/atandt-apologizes-to-customer-warned-off-emailing-the-ceo-this-i/http://www.engadget.com/2010/06/03/atandt-apologizes-to-customer-warned-off-emailing-the-ceo-this-i/Jun 3rd 2010 6:54PMhttp://www.engadget.com/2010/06/03/atandt-apologizes-to-customer-warned-off-emailing-the-ceo-this-i/http://www.engadget.com/2010/06/03/atandt-apologizes-to-customer-warned-off-emailing-the-ceo-this-i/What a hunk!]]>Jun 3rd 2010 7:20PMhttp://www.engadget.com/2010/06/03/atandt-apologizes-to-customer-warned-off-emailing-the-ceo-this-i/http://www.engadget.com/2010/06/03/atandt-apologizes-to-customer-warned-off-emailing-the-ceo-this-i/
everyday, at&t is looking more and more like the OLD sprint, the one that had poor service, harassed their customers with extra fees if they tried to leave the carrier, nickel & dimed them on minutes/text messages, and had horrible customer service experiences. What happened? this led to people leaving in DROVES. it will happen again, this time to at&t. ]]>Jun 3rd 2010 8:16PMhttp://www.engadget.com/2010/06/03/atandt-apologizes-to-customer-warned-off-emailing-the-ceo-this-i/http://www.engadget.com/2010/06/03/atandt-apologizes-to-customer-warned-off-emailing-the-ceo-this-i/Amen to that.]]>Jun 3rd 2010 8:28PMhttp://www.engadget.com/2010/06/03/atandt-apologizes-to-customer-warned-off-emailing-the-ceo-this-i/http://www.engadget.com/2010/06/03/atandt-apologizes-to-customer-warned-off-emailing-the-ceo-this-i/Jun 3rd 2010 8:44PMhttp://www.engadget.com/2010/06/03/atandt-apologizes-to-customer-warned-off-emailing-the-ceo-this-i/http://www.engadget.com/2010/06/03/atandt-apologizes-to-customer-warned-off-emailing-the-ceo-this-i/Jun 3rd 2010 9:14PMhttp://www.engadget.com/2010/06/03/atandt-apologizes-to-customer-warned-off-emailing-the-ceo-this-i/http://www.engadget.com/2010/06/03/atandt-apologizes-to-customer-warned-off-emailing-the-ceo-this-i/Uh, you're a moron, dude. If an executive had to respond to every email a customer sent him, he'd be spending 16-hour days at work doing ONLY that, and probably still have a hell of a backlog. ANY company with this many customers has an "executive response team."]]>Jun 3rd 2010 9:30PMhttp://www.engadget.com/2010/06/03/atandt-apologizes-to-customer-warned-off-emailing-the-ceo-this-i/http://www.engadget.com/2010/06/03/atandt-apologizes-to-customer-warned-off-emailing-the-ceo-this-i/Jun 3rd 2010 10:37PMhttp://www.engadget.com/2010/06/03/atandt-apologizes-to-customer-warned-off-emailing-the-ceo-this-i/http://www.engadget.com/2010/06/03/atandt-apologizes-to-customer-warned-off-emailing-the-ceo-this-i/
Note to AT&T: Be good to your current customers, especially those forced to use you for the iPhone. One day they may have the freedom to change providers and you will want them to stay. Treating your customers bad is not a good business plan. I learned that in college, but it seems like it should be common sense.]]>Jun 4th 2010 1:03AMhttp://www.engadget.com/2010/06/03/atandt-apologizes-to-customer-warned-off-emailing-the-ceo-this-i/http://www.engadget.com/2010/06/03/atandt-apologizes-to-customer-warned-off-emailing-the-ceo-this-i/Jun 4th 2010 2:05AMhttp://www.engadget.com/2010/06/03/atandt-apologizes-to-customer-warned-off-emailing-the-ceo-this-i/http://www.engadget.com/2010/06/03/atandt-apologizes-to-customer-warned-off-emailing-the-ceo-this-i/Jun 4th 2010 7:22AMhttp://www.engadget.com/2010/06/03/atandt-apologizes-to-customer-warned-off-emailing-the-ceo-this-i/http://www.engadget.com/2010/06/03/atandt-apologizes-to-customer-warned-off-emailing-the-ceo-this-i/Jun 4th 2010 7:32AMhttp://www.engadget.com/2010/06/03/atandt-apologizes-to-customer-warned-off-emailing-the-ceo-this-i/http://www.engadget.com/2010/06/03/atandt-apologizes-to-customer-warned-off-emailing-the-ceo-this-i/http://j.mp/att-deadlast-carrier]]>Jun 4th 2010 8:01AMhttp://www.engadget.com/2010/06/03/atandt-apologizes-to-customer-warned-off-emailing-the-ceo-this-i/http://www.engadget.com/2010/06/03/atandt-apologizes-to-customer-warned-off-emailing-the-ceo-this-i/Jun 4th 2010 1:24PMhttp://www.engadget.com/2010/06/03/atandt-apologizes-to-customer-warned-off-emailing-the-ceo-this-i/http://www.engadget.com/2010/06/03/atandt-apologizes-to-customer-warned-off-emailing-the-ceo-this-i/Jun 3rd 2010 5:16PMhttp://www.engadget.com/2010/06/03/atandt-apologizes-to-customer-warned-off-emailing-the-ceo-this-i/http://www.engadget.com/2010/06/03/atandt-apologizes-to-customer-warned-off-emailing-the-ceo-this-i/
I'm totally with you dude, the second the iPhone goes to another carrier I'm done with at&t.

Now with all these cool new android devices, I might even ditch the iPhone/AT&T altogether.]]>Jun 3rd 2010 5:29PMhttp://www.engadget.com/2010/06/03/atandt-apologizes-to-customer-warned-off-emailing-the-ceo-this-i/http://www.engadget.com/2010/06/03/atandt-apologizes-to-customer-warned-off-emailing-the-ceo-this-i/
My question for you is, why does a Smoke Monster need a gun?]]>Jun 3rd 2010 5:30PMhttp://www.engadget.com/2010/06/03/atandt-apologizes-to-customer-warned-off-emailing-the-ceo-this-i/http://www.engadget.com/2010/06/03/atandt-apologizes-to-customer-warned-off-emailing-the-ceo-this-i/Jun 3rd 2010 5:49PMhttp://www.engadget.com/2010/06/03/atandt-apologizes-to-customer-warned-off-emailing-the-ceo-this-i/http://www.engadget.com/2010/06/03/atandt-apologizes-to-customer-warned-off-emailing-the-ceo-this-i/As part of the 98% of people who use less than 2GB / month, I'll be glad to save $5 /month with the new cap. Also, I'll be glad to know that there will be fewer jailbroken iPhones out there hogging all my spectrum. I've seen commenters on various sites claiming to use their jailbroken iphones to download xbox games weighing over 7GB, just to avoid any red flags with their ISP (and various other abuses like that). Is that the sort of user AT&T intended with their "unlimited" plan? Whatever you think, then answer is no - and normal users like the 98% under 2gb should not have to suffer because of the 2% of abusers (who i'd wager are mostly jailbroken). Period.]]>Jun 3rd 2010 5:58PMhttp://www.engadget.com/2010/06/03/atandt-apologizes-to-customer-warned-off-emailing-the-ceo-this-i/http://www.engadget.com/2010/06/03/atandt-apologizes-to-customer-warned-off-emailing-the-ceo-this-i/Jun 3rd 2010 6:15PMhttp://www.engadget.com/2010/06/03/atandt-apologizes-to-customer-warned-off-emailing-the-ceo-this-i/http://www.engadget.com/2010/06/03/atandt-apologizes-to-customer-warned-off-emailing-the-ceo-this-i/And good thing I can spell.. NOT]]>Jun 3rd 2010 6:21PMhttp://www.engadget.com/2010/06/03/atandt-apologizes-to-customer-warned-off-emailing-the-ceo-this-i/http://www.engadget.com/2010/06/03/atandt-apologizes-to-customer-warned-off-emailing-the-ceo-this-i/
Ditto!
As punishment, he should be forced to look at his own effing face for a week... you know... reinstall all the mirrors he broke years ago.

Oh, and his execs too.]]>Jun 3rd 2010 11:37PMhttp://www.engadget.com/2010/06/03/atandt-apologizes-to-customer-warned-off-emailing-the-ceo-this-i/http://www.engadget.com/2010/06/03/atandt-apologizes-to-customer-warned-off-emailing-the-ceo-this-i/
Oh, and how about instead of charging for overages on 2Gb a month, just throttle back style, Comcast-style?]]>Jun 3rd 2010 5:17PMhttp://www.engadget.com/2010/06/03/atandt-apologizes-to-customer-warned-off-emailing-the-ceo-this-i/http://www.engadget.com/2010/06/03/atandt-apologizes-to-customer-warned-off-emailing-the-ceo-this-i/Jun 3rd 2010 5:19PMhttp://www.engadget.com/2010/06/03/atandt-apologizes-to-customer-warned-off-emailing-the-ceo-this-i/http://www.engadget.com/2010/06/03/atandt-apologizes-to-customer-warned-off-emailing-the-ceo-this-i/Jun 3rd 2010 5:17PMhttp://www.engadget.com/2010/06/03/atandt-apologizes-to-customer-warned-off-emailing-the-ceo-this-i/http://www.engadget.com/2010/06/03/atandt-apologizes-to-customer-warned-off-emailing-the-ceo-this-i/Exactly...I think tons of people who read the story yesterday flooded his email. Fuck this guy, seriously. And also, it's a huge pain in the ass for anyone who has a business email address to just abruptly switch to a new one without losing a bunch of contacts along the why. ]]>Jun 3rd 2010 5:19PMhttp://www.engadget.com/2010/06/03/atandt-apologizes-to-customer-warned-off-emailing-the-ceo-this-i/http://www.engadget.com/2010/06/03/atandt-apologizes-to-customer-warned-off-emailing-the-ceo-this-i/
That was to be expected with all the emails we sent him !]]>Jun 3rd 2010 5:19PMhttp://www.engadget.com/2010/06/03/atandt-apologizes-to-customer-warned-off-emailing-the-ceo-this-i/http://www.engadget.com/2010/06/03/atandt-apologizes-to-customer-warned-off-emailing-the-ceo-this-i/
"Giorgio was told the rep who made the call is 'not having the best of days today' -- and AT&T tells us it's reviewing its procedures to make sure it doesn't happen again."

Translation: AT&T realized their treatment is being publicized, and shifted the blame to the rep, who was following protocol to a T. AT&T is revising PR policies for damage control rather than earnestly benefiting customers.]]>Jun 3rd 2010 6:15PMhttp://www.engadget.com/2010/06/03/atandt-apologizes-to-customer-warned-off-emailing-the-ceo-this-i/http://www.engadget.com/2010/06/03/atandt-apologizes-to-customer-warned-off-emailing-the-ceo-this-i/
that should be a plural! ]]>Jun 3rd 2010 5:17PMhttp://www.engadget.com/2010/06/03/atandt-apologizes-to-customer-warned-off-emailing-the-ceo-this-i/http://www.engadget.com/2010/06/03/atandt-apologizes-to-customer-warned-off-emailing-the-ceo-this-i/No, no, they're just thinking ahead... to when they lose the iPhone exclusivity.]]>Jun 3rd 2010 5:45PMhttp://www.engadget.com/2010/06/03/atandt-apologizes-to-customer-warned-off-emailing-the-ceo-this-i/http://www.engadget.com/2010/06/03/atandt-apologizes-to-customer-warned-off-emailing-the-ceo-this-i/Jun 3rd 2010 5:17PMhttp://www.engadget.com/2010/06/03/atandt-apologizes-to-customer-warned-off-emailing-the-ceo-this-i/http://www.engadget.com/2010/06/03/atandt-apologizes-to-customer-warned-off-emailing-the-ceo-this-i/Jun 3rd 2010 5:18PM