http://www.engadget.com/2010/07/02/dell-responds-to-latest-capacitor-related-fallout-ignores-the-w/ Engadget Comments for http://www.engadget.com/media/feedlogo.gif http://www.engadget.com en-us Copyright 2012 Weblogs, Inc. The contents of this feed are available for non-commercial use only. Blogsmith http://www.blogsmith.com/http://www.engadget.com/2010/07/02/dell-responds-to-latest-capacitor-related-fallout-ignores-the-w/http://www.engadget.com/2010/07/02/dell-responds-to-latest-capacitor-related-fallout-ignores-the-w/Jul 2nd 2010 9:15AMhttp://www.engadget.com/2010/07/02/dell-responds-to-latest-capacitor-related-fallout-ignores-the-w/http://www.engadget.com/2010/07/02/dell-responds-to-latest-capacitor-related-fallout-ignores-the-w/
...except you won't see "lying" and "Apple" together in a headline on this site. (Unless it's "Apple's iPhone 5 is out. And we'd be lying if we said that it wasn't the cat's meow.")]]>Jul 2nd 2010 9:25AMhttp://www.engadget.com/2010/07/02/dell-responds-to-latest-capacitor-related-fallout-ignores-the-w/http://www.engadget.com/2010/07/02/dell-responds-to-latest-capacitor-related-fallout-ignores-the-w/Jul 2nd 2010 9:28AMhttp://www.engadget.com/2010/07/02/dell-responds-to-latest-capacitor-related-fallout-ignores-the-w/http://www.engadget.com/2010/07/02/dell-responds-to-latest-capacitor-related-fallout-ignores-the-w/
Perhaps they should try tinkering with the way WiFi signal strength is displayed on their PCs. That should fool everyone.]]>Jul 2nd 2010 9:40AMhttp://www.engadget.com/2010/07/02/dell-responds-to-latest-capacitor-related-fallout-ignores-the-w/http://www.engadget.com/2010/07/02/dell-responds-to-latest-capacitor-related-fallout-ignores-the-w/
I hadn't heard about Apple pulling one of these, although its well known that they censor discussion of common problems on their forums.

Well, they did have the overheating thing due to over-application of thermal paste which lasted at least a year and which they insisted could be solved by a software patch... really?

Still, its no excuse and Dell should have its ass handed to them for that, same as Apple.

Horrible customer service to deny or side-step known issues. >:|]]>Jul 2nd 2010 9:49AMhttp://www.engadget.com/2010/07/02/dell-responds-to-latest-capacitor-related-fallout-ignores-the-w/http://www.engadget.com/2010/07/02/dell-responds-to-latest-capacitor-related-fallout-ignores-the-w/Ok, we all hate dell but you have to cut them some slack. This happened almost 10 years ago now. When this WAS an issue, you barely heard or read anything about it and why its just now making news boggles my mind.]]>Jul 2nd 2010 10:08AMhttp://www.engadget.com/2010/07/02/dell-responds-to-latest-capacitor-related-fallout-ignores-the-w/http://www.engadget.com/2010/07/02/dell-responds-to-latest-capacitor-related-fallout-ignores-the-w/I don't see why this is news - everyone knew better than to buy Dell in the 2002-6 period. They had worse quality control than Acer does.

Now they've turned it around and I'd say are one of the more reliable computer manufacturers. This is being written from a Dell Studio 15 2-year old desktop replacement that still gets 5 hours of battery life and has yet to develop any issues.]]>Jul 2nd 2010 10:30AMhttp://www.engadget.com/2010/07/02/dell-responds-to-latest-capacitor-related-fallout-ignores-the-w/http://www.engadget.com/2010/07/02/dell-responds-to-latest-capacitor-related-fallout-ignores-the-w/
that Dell logo deserves a big ol' bite out of the side of it...]]>Jul 2nd 2010 11:08AMhttp://www.engadget.com/2010/07/02/dell-responds-to-latest-capacitor-related-fallout-ignores-the-w/http://www.engadget.com/2010/07/02/dell-responds-to-latest-capacitor-related-fallout-ignores-the-w/
I will forgive you if you release the Streak in 24 hours. The clock starts....... NOW!]]>Jul 2nd 2010 11:23AMhttp://www.engadget.com/2010/07/02/dell-responds-to-latest-capacitor-related-fallout-ignores-the-w/http://www.engadget.com/2010/07/02/dell-responds-to-latest-capacitor-related-fallout-ignores-the-w/
What a bunch of lying crooks those Dell public relations people were. No wonder Dell is going out of business. It seems there was hard evidence that Dell was knowingly duping its customers. No wonder Dell computers are so cheap. They've got cheap innards. if Michael Dell had any self-respect he'd sell the company and give the money to the unfortunate shareholders.]]>Jul 2nd 2010 7:14PMhttp://www.engadget.com/2010/07/02/dell-responds-to-latest-capacitor-related-fallout-ignores-the-w/http://www.engadget.com/2010/07/02/dell-responds-to-latest-capacitor-related-fallout-ignores-the-w/Jul 2nd 2010 9:16AMhttp://www.engadget.com/2010/07/02/dell-responds-to-latest-capacitor-related-fallout-ignores-the-w/http://www.engadget.com/2010/07/02/dell-responds-to-latest-capacitor-related-fallout-ignores-the-w/
Working for Dell Norway (before the globalization) I was never asked to lie about this issue. We happily admitted to the faulty parts and dispatched free replacements on the 24h plan (Naturally, of the same 3-year-faulty motherboard, but it was free nevertheless (Sorry for the inconvenience)). I don't see why Dell would ask their CS to lie in other countries though...]]>Jul 5th 2010 5:05AMhttp://www.engadget.com/2010/07/02/dell-responds-to-latest-capacitor-related-fallout-ignores-the-w/http://www.engadget.com/2010/07/02/dell-responds-to-latest-capacitor-related-fallout-ignores-the-w/Jul 2nd 2010 9:16AMhttp://www.engadget.com/2010/07/02/dell-responds-to-latest-capacitor-related-fallout-ignores-the-w/http://www.engadget.com/2010/07/02/dell-responds-to-latest-capacitor-related-fallout-ignores-the-w/
Yes, but I am still waiting for Dell to say that they can fix this with a software patch ;]]]>Jul 2nd 2010 9:26AMhttp://www.engadget.com/2010/07/02/dell-responds-to-latest-capacitor-related-fallout-ignores-the-w/http://www.engadget.com/2010/07/02/dell-responds-to-latest-capacitor-related-fallout-ignores-the-w/Jul 2nd 2010 4:42PMhttp://www.engadget.com/2010/07/02/dell-responds-to-latest-capacitor-related-fallout-ignores-the-w/http://www.engadget.com/2010/07/02/dell-responds-to-latest-capacitor-related-fallout-ignores-the-w/Jul 2nd 2010 9:17AMhttp://www.engadget.com/2010/07/02/dell-responds-to-latest-capacitor-related-fallout-ignores-the-w/http://www.engadget.com/2010/07/02/dell-responds-to-latest-capacitor-related-fallout-ignores-the-w/
well played sir, well played]]>Jul 2nd 2010 9:25AMhttp://www.engadget.com/2010/07/02/dell-responds-to-latest-capacitor-related-fallout-ignores-the-w/http://www.engadget.com/2010/07/02/dell-responds-to-latest-capacitor-related-fallout-ignores-the-w/
this]]>Jul 2nd 2010 9:32AMhttp://www.engadget.com/2010/07/02/dell-responds-to-latest-capacitor-related-fallout-ignores-the-w/http://www.engadget.com/2010/07/02/dell-responds-to-latest-capacitor-related-fallout-ignores-the-w/Jul 2nd 2010 9:17AMhttp://www.engadget.com/2010/07/02/dell-responds-to-latest-capacitor-related-fallout-ignores-the-w/http://www.engadget.com/2010/07/02/dell-responds-to-latest-capacitor-related-fallout-ignores-the-w/Jul 2nd 2010 9:52AMhttp://www.engadget.com/2010/07/02/dell-responds-to-latest-capacitor-related-fallout-ignores-the-w/http://www.engadget.com/2010/07/02/dell-responds-to-latest-capacitor-related-fallout-ignores-the-w/OptiPlex series doesn't include laptops. Plus, this was back in 2002.]]>Jul 2nd 2010 9:59AMhttp://www.engadget.com/2010/07/02/dell-responds-to-latest-capacitor-related-fallout-ignores-the-w/http://www.engadget.com/2010/07/02/dell-responds-to-latest-capacitor-related-fallout-ignores-the-w/
people like you dont deserve a laptop.. go learn to use one :)]]>Jul 2nd 2010 10:55AMhttp://www.engadget.com/2010/07/02/dell-responds-to-latest-capacitor-related-fallout-ignores-the-w/http://www.engadget.com/2010/07/02/dell-responds-to-latest-capacitor-related-fallout-ignores-the-w/Jul 2nd 2010 9:18AMhttp://www.engadget.com/2010/07/02/dell-responds-to-latest-capacitor-related-fallout-ignores-the-w/http://www.engadget.com/2010/07/02/dell-responds-to-latest-capacitor-related-fallout-ignores-the-w/Jul 2nd 2010 10:15AMhttp://www.engadget.com/2010/07/02/dell-responds-to-latest-capacitor-related-fallout-ignores-the-w/http://www.engadget.com/2010/07/02/dell-responds-to-latest-capacitor-related-fallout-ignores-the-w/
People like you don't deserve to comment... go learn to spell :)]]>Jul 2nd 2010 12:33PMhttp://www.engadget.com/2010/07/02/dell-responds-to-latest-capacitor-related-fallout-ignores-the-w/http://www.engadget.com/2010/07/02/dell-responds-to-latest-capacitor-related-fallout-ignores-the-w/Jul 2nd 2010 9:19AMhttp://www.engadget.com/2010/07/02/dell-responds-to-latest-capacitor-related-fallout-ignores-the-w/http://www.engadget.com/2010/07/02/dell-responds-to-latest-capacitor-related-fallout-ignores-the-w/Jul 2nd 2010 11:23AMhttp://www.engadget.com/2010/07/02/dell-responds-to-latest-capacitor-related-fallout-ignores-the-w/http://www.engadget.com/2010/07/02/dell-responds-to-latest-capacitor-related-fallout-ignores-the-w/
Early 2000 Dell motherboards suck - and replacing them is a pain because they almost always use some weird variation of the the btx form factor - so you typically have to buy a crappy dell replacement board anyway (assuming the board is damaged beyond replacing a few capacitors - leaking electrolytic solution...)

Capacitors are the main problem but far from the only one - the boards also often die after the usb ports short out, as well as a variety of other problems.]]>Jul 5th 2010 2:55AMhttp://www.engadget.com/2010/07/02/dell-responds-to-latest-capacitor-related-fallout-ignores-the-w/http://www.engadget.com/2010/07/02/dell-responds-to-latest-capacitor-related-fallout-ignores-the-w/Jul 2nd 2010 9:20AMhttp://www.engadget.com/2010/07/02/dell-responds-to-latest-capacitor-related-fallout-ignores-the-w/http://www.engadget.com/2010/07/02/dell-responds-to-latest-capacitor-related-fallout-ignores-the-w/Jul 2nd 2010 9:24AMhttp://www.engadget.com/2010/07/02/dell-responds-to-latest-capacitor-related-fallout-ignores-the-w/http://www.engadget.com/2010/07/02/dell-responds-to-latest-capacitor-related-fallout-ignores-the-w/]]>Jul 2nd 2010 9:26AMhttp://www.engadget.com/2010/07/02/dell-responds-to-latest-capacitor-related-fallout-ignores-the-w/http://www.engadget.com/2010/07/02/dell-responds-to-latest-capacitor-related-fallout-ignores-the-w/Jul 2nd 2010 9:34AMhttp://www.engadget.com/2010/07/02/dell-responds-to-latest-capacitor-related-fallout-ignores-the-w/http://www.engadget.com/2010/07/02/dell-responds-to-latest-capacitor-related-fallout-ignores-the-w/Jul 2nd 2010 10:13AMhttp://www.engadget.com/2010/07/02/dell-responds-to-latest-capacitor-related-fallout-ignores-the-w/http://www.engadget.com/2010/07/02/dell-responds-to-latest-capacitor-related-fallout-ignores-the-w/
oh dear god. DO NOT BUY FROM iBUYPOWER. their reputation for quality is far far far worse than Dell's]]>Jul 2nd 2010 10:25AMhttp://www.engadget.com/2010/07/02/dell-responds-to-latest-capacitor-related-fallout-ignores-the-w/http://www.engadget.com/2010/07/02/dell-responds-to-latest-capacitor-related-fallout-ignores-the-w/
Dell uses ASUS, Foxconn and a host of other well "respected" industry leaders. Who do you think was manufacturing motherboards for Dell back then, Walmarts?]]>Jul 2nd 2010 10:30AMhttp://www.engadget.com/2010/07/02/dell-responds-to-latest-capacitor-related-fallout-ignores-the-w/http://www.engadget.com/2010/07/02/dell-responds-to-latest-capacitor-related-fallout-ignores-the-w/Jul 2nd 2010 11:07AMhttp://www.engadget.com/2010/07/02/dell-responds-to-latest-capacitor-related-fallout-ignores-the-w/http://www.engadget.com/2010/07/02/dell-responds-to-latest-capacitor-related-fallout-ignores-the-w/Jul 2nd 2010 12:04PMhttp://www.engadget.com/2010/07/02/dell-responds-to-latest-capacitor-related-fallout-ignores-the-w/http://www.engadget.com/2010/07/02/dell-responds-to-latest-capacitor-related-fallout-ignores-the-w/Jul 2nd 2010 9:20AMhttp://www.engadget.com/2010/07/02/dell-responds-to-latest-capacitor-related-fallout-ignores-the-w/http://www.engadget.com/2010/07/02/dell-responds-to-latest-capacitor-related-fallout-ignores-the-w/Jul 2nd 2010 9:21AMhttp://www.engadget.com/2010/07/02/dell-responds-to-latest-capacitor-related-fallout-ignores-the-w/http://www.engadget.com/2010/07/02/dell-responds-to-latest-capacitor-related-fallout-ignores-the-w/Jul 2nd 2010 9:24AMhttp://www.engadget.com/2010/07/02/dell-responds-to-latest-capacitor-related-fallout-ignores-the-w/http://www.engadget.com/2010/07/02/dell-responds-to-latest-capacitor-related-fallout-ignores-the-w/
funny only your monitors are defective. i have about 73 monitors for my business and none seem to have the problem you have.. the issue in this article is from a long time ago. Dell made a lot of changes and makes very good desktops, laptops, monitors etc.. ]]>Jul 2nd 2010 11:04AMhttp://www.engadget.com/2010/07/02/dell-responds-to-latest-capacitor-related-fallout-ignores-the-w/http://www.engadget.com/2010/07/02/dell-responds-to-latest-capacitor-related-fallout-ignores-the-w/Jul 2nd 2010 9:28AMhttp://www.engadget.com/2010/07/02/dell-responds-to-latest-capacitor-related-fallout-ignores-the-w/http://www.engadget.com/2010/07/02/dell-responds-to-latest-capacitor-related-fallout-ignores-the-w/Jul 2nd 2010 9:55AMhttp://www.engadget.com/2010/07/02/dell-responds-to-latest-capacitor-related-fallout-ignores-the-w/http://www.engadget.com/2010/07/02/dell-responds-to-latest-capacitor-related-fallout-ignores-the-w/Jul 2nd 2010 8:45PMhttp://www.engadget.com/2010/07/02/dell-responds-to-latest-capacitor-related-fallout-ignores-the-w/http://www.engadget.com/2010/07/02/dell-responds-to-latest-capacitor-related-fallout-ignores-the-w/]]>Jul 2nd 2010 9:32AMhttp://www.engadget.com/2010/07/02/dell-responds-to-latest-capacitor-related-fallout-ignores-the-w/http://www.engadget.com/2010/07/02/dell-responds-to-latest-capacitor-related-fallout-ignores-the-w/
Yup, every manufacturer is going to have a few issues here and there with parts from a supplier, and I don't think Dell had an unusual high failure rate.

BUT, you want the peace of mind knowing that when a problem DOES crop up, that the company will take care of you and take responsibility for their mistakes.

Right now, Dell and Apple appear to be the worst offenders. ]]>Jul 2nd 2010 9:54AMhttp://www.engadget.com/2010/07/02/dell-responds-to-latest-capacitor-related-fallout-ignores-the-w/http://www.engadget.com/2010/07/02/dell-responds-to-latest-capacitor-related-fallout-ignores-the-w/Jul 2nd 2010 9:39AMhttp://www.engadget.com/2010/07/02/dell-responds-to-latest-capacitor-related-fallout-ignores-the-w/http://www.engadget.com/2010/07/02/dell-responds-to-latest-capacitor-related-fallout-ignores-the-w/
Before Dell diagnostics, you would have Johnathan, aka Mohinder Shah, walking you through his 20 step troubleshooting program. Dell diagnostics is the best software update they have ever included IMO.

Much rather press a button, come back and read the results and have a at-home service call the next business day. ]]>Jul 2nd 2010 9:57AMhttp://www.engadget.com/2010/07/02/dell-responds-to-latest-capacitor-related-fallout-ignores-the-w/http://www.engadget.com/2010/07/02/dell-responds-to-latest-capacitor-related-fallout-ignores-the-w/What if your computer doesn't boot?]]>Jul 2nd 2010 10:33AMhttp://www.engadget.com/2010/07/02/dell-responds-to-latest-capacitor-related-fallout-ignores-the-w/http://www.engadget.com/2010/07/02/dell-responds-to-latest-capacitor-related-fallout-ignores-the-w/
Dells time is also money, alot more money. If you want parts sent, pay for the training and get Dell certified. Tech support will no longer make you trouble shoot and trust your judgement. Otherwise, nobody is going to take it on good faith that you in all your infinite wisdom knows the issue is related to either memory/proc/motherboard/hdd. Its far too ambiguous / costly of a decision to keep sending out part after part until you get it right. Companies have to draw a line in the sand at some point or did you think it was cheap to send parts with computer techs to your door in 24 (ish) hours?
Not to mention those diagnostics were designed to force customers off the phone and have to call back later so tech support could read engadget in peace. Seriously I dont think those diags really do anything.]]>Jul 2nd 2010 10:50AM