The list of possible freebies is nothing to sneeze at either, as it includes BioWare darlings Mass Effect 2 and Dragon Age: Origins, as well as Spore, The Saboteur, Battlefield: Bad Company 2 and several more. There's currently no word on refunds or compensation for those who purchased the ill-fated urban crime MMOFPS from retail outlets or other digital shops.
[Editor's Note: Having just gone through this process myself, I can tell you that it's easy and virtually painless. Simply visit www.ea.com, choose your country of origin, visit the support link in the upper right hand corner, and log into your EA account. Once that's done, click the "contact us/email us" button to create a new question to ask the EA support representatives. Select APB as the game in question and tell them that you own the game, where you bought it, and that you'd like to take advantage of their refund offer. The representative will ask you to make a list of games you'd like (pre-order titles are excluded and only games in the EA store are being offered) and that's it! Once you send your list, they'll give you a game (most likely your first choice) and you can download it using their instructions. ~Seraphina]