EVE Online, and no, we're not just talking about the latest clothing item on the Noble Exchange or additional captain's quarters built on top of Incarna's foundation. A brief blog post on the official website indicates that CCP has taken the firestorm of criticism from long-time players over the last several months to heart.
While it's not quite a mea culpa, CCP Zulu does say that the company has been engaging in an "extensive and intense introspection and revitalization. The result of this is a refocusing and reprioritization on a scale unheard of within our company."
How extensive (and how intense)? That remains to be seen, of course, but the post points to the recent ship-spinning update and also goes a step further. "We are listening to you, we have heard you, and plans are already in motion," Zulu writes.