Henry alleges that a variety of communication issues transpired prior to shipment of the Jeep from his location in Colorado to the convention in Washington, and that upon arrival, the vehicle itself had been damaged (scuffs and chips, mostly). Though he says he was assured that he'd be compensated for the damages, the company apparently went dark on him after several exchanges in the weeks following PAX. So he took to Reddit, but we'd only heard one side of the story.
But after a minor uproar ensued, Telltale head Kevin Bruner took to Reddit himself to air his company's side of things, even agreeing to pay the damages in full out of pocket immediately. While he says he doesn't like "the circumstances this is going down in," he'd rather move things along. "This way we won't need to hash this out publicly any longer." As Telltale has been going through the vehicle transport's insurance holder, things haven't been speeding along for Henry's Jeep fix, Bruner claims.
Meanwhile, as a fallout from the initial report, the ex-Telltale employee who organized the Jeep deal with Henry has been virtually mobbed by angry Redditors -- one of which posted the former employee's name, which resulted in "83 phone calls (according to Google voice), 41 Facebook messages, and 19 emails." Also, Jurassic Park: The Game is out today, in case you were wondering.
Update: Apparently Henry himself outed the former Telltale employee, according to this Reddit comment.