Sony UK is downplaying the scope of reported freezing issues with the PlayStation Vita. Speaking to The Guardian, SCE UK head of public relations David Wilson said, "We're annoyed with these stories, because we can't find any evidence of widespread glitches."
He went on to clarify that there has been no apology issued from Sony on the subject of glitches. "The stories even said that Sony has issued an apology for PS Vita glitches, which simply isn't true – there's an apology on our Japanese website for people who are having trouble getting through to our technical help line, but that's it." The page with the apology also links directly to a list of troubleshooting measures in case of a freeze.
But don't take the overwhelmed tech support, and addressing "freezes" in a shortlist of frequently asked questions, as evidence that freezing is a common issue.