OK, we know, first-world problems, but still. Case in point is blogger Saylah over at Mystic Worlds. Her latest post outlines how she's following ArenaNet's suggested customer service escalation path to the letter but is still unable to play a game she purchased some time ago.
"Every time the wiki says they've moved past a certain date of tickets and if yours wasn't fixed you should submit a new ticket, that's exactly what I do. Will today be my lucky day," she asks.