Rule #1: Managing harassment is about protecting you and your enjoyment of the game, not about stopping or changing a harasser's behavior. You can't change other people. It's extremely unlikely that anything you do or say will inspire someone to see the light and become a thoughtful, more compassionate person. Managing harassment, then, is not about how to "fix" your harasser but how to extricate yourself from the situation so you can get on with playing your game.
4 steps for dealing with raid finder harassment The raid finder and dungeon finder are home to three general types of bullies. Josh Myers helps you recognize each and then gives you four straightforward strategies for coping with pickup imbroglios.
When you need to break off contact with a specific player in game, here's how to proceed. Keep in mind that these strategies for disengagement function on a global basis. Anything that wipes out your connection to another player also wipes out your connections to all other players, including your friends. It's a completely fresh start.
If you are Friends List friends with your harasser:
- Transferring your character to another realm and back will break the Friends List connection.
- A character name change on its own will not break a Friends List connection.
If you are Real ID friends with your harasser:
- Disable Real ID before logging in to the game by visiting Battle.net Account Management on the web. When you re-enable Real ID, your list will remain wiped clean and you'll not appear on anyone's Real ID list.
If you're not Real ID friends with your harasser:
- Turn off Real ID's Friends of Friends feature. You can disable this option before you ever log in to the game by visiting Battle.net Account Management.
Disengage. Stop talking to your harasser. Don't argue. Don't defend yourself verbally. Don't threaten with authorities. Silence is your best defense. Use it.
Ignore. You can't solve every harassment issue with /ignore, but it's certainly the first step in regaining your peace.
Change the email address associated with your account via Account Management.
Battletags can't be changed at this time, but they remain mostly unexposed in WoW at this point unless you are already friends.
Document continued harassment. Screenshots, chat logs, and notes are key to demonstrate ongoing harassment. (Use the /chatlog command to turn on and off chat channel logging; chat logs are saved in your World of Warcraft installation folder.) In addition, keep a log of dates, times, and facts of each incidence of harassment. These notes can be considered valid evidence, particularly since logs can be verified in game and phone records can be confirmed outside of WoW.
Report, report, report! If your harasser bothers you in game, file an immediate report to allow Blizzard to take disciplinary and preventive action. The reporting options in WoW from right-clicking are limited, but choosing the one for offensive behavior is good for a short-term hand slap. For ongoing harassment, open a ticket immediately: Game menu, Help, Open a ticket, Open a ticket (last option is repeated). Explain the situation concisely, including character names and incident times.
Follow up. File a new report every time a new incident occurs.
Hang tight. Even if you've been reporting on a regular basis, don't expect to hear results from Blizzard about action taken. You probably won't get anything more than a form letter in response. This is because Blizzard cannot break the confidentiality of its dealings with the other player/account holder. Trust in the system that good things are happening; Blizzard does want to help you.
Let's review the basics one more time, straight from Blizzard Customer Service rep Daxxari.
Quick reference links:
Prevent most drama and dodge the rest with the Drama Mamas guide to preventing multiplayer drama.
Dodge the drama and become that player everyone wants in their group with the Drama Mamas guide to preventing multiplayer drama. Remember, your mama wouldn't want to see your name on any drama. Play nice ... and when in doubt, ask the Drama Mamas at firstname.lastname@example.org.