Firefall jet-booted into open beta on July 9th, but the transition ended up being a bit trickier than Red 5 expected. Tutorials broke, crafting crashed, abilities vanished from hotbars, and logins were jammed. CEO Mark Kern offered a letter to Firefall players today apologizing for the problems encountered and detailing all the fixes the team has put in place.
According to Kern, login errors are resolved, server capacity is raised in all regions, instances are stabilized, tutorials are un-stuck, and calldown menus function again. Additionally, dropships are cruising along the correct flightpaths and the game's crafting and customization menus are smoother, faster, and more responsive.
Kern conceded that Firefall isn't perfect (or even finished), but wants players to know that he and his team are working on it:
Please accept our apologies for the rocky start, and while we are not past all of it yet, things have improved tremendously and we are working on resolving the remaining issues. Meanwhile, please join us for a series of new content and features that are rolling out regularly. It's been an incredible experience and only made possible by you, the community. Thank you and see you in Firefall.Red 5 has an open beta Firefall tournament scheduled to start this Sunday, August 4th.