Instead, the post suggests issues may stem from TV compatibility alongside potential issues with the PS4 power supply, hard drive or "other PS4 hardware." The frequency of these issues was not confirmed in the post.
To troubleshoot the system, PlayStation Support suggests performing a hard reset, checking your hard drive connection, booting the PS4 in Safe Mode and checking the firmware of your television. If none of the above work and you need to contact Sony for further assistance, the company suggests using live chat as opposed to calling in. All contact information can be found here.
- Key specs
- Reviews • 86
- Game format Optical disc, Downloadable
- Online features Multiplayer, Voice chat, Video chat, Store, Browser
- Drive capacity 500 GB
- Controller type Wired, Wireless
- Motion controls Accelerometer, Gyroscopic, Camera / optical
- Video outputs HDMI
- Weight 6.17 lb
- Released 2013-11-15