Their customer service sucks, probably due to the logitech acquisition. I have (had?) a pair of Super Fi.3's where one of the cables disconnected from the earbud and I sent it in in October and still don't have them back. I've called them 5-6 times, and each time I seemed to get a difference excuse ("we're processing, "we're out of stock", "it'll go out this week", "a manager will call you back", etc). I finally got a tracking number last week after the last call, so I'll probably finally get them back next week.
However, I'm done with Ultimate Ears. I'll probably craigslist/ebay them and get some Shures.
“An engineer explained to us that hundreds of ear impressions were gathered in the name of research, and while each one obviously boasted its own unique shape and size, one single characteristic remained uniform across the board: the entrance into the ear canal is not a perfect circle, it's an oval.”
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Their customer service sucks, probably due to the logitech acquisition. I have (had?) a pair of Super Fi.3's where one of the cables disconnected from the earbud and I sent it in in October and still don't have them back. I've called them 5-6 times, and each time I seemed to get a difference excuse ("we're processing, "we're out of stock", "it'll go out this week", "a manager will call you back", etc). I finally got a tracking number last week after the last call, so I'll probably finally get them back next week.
However, I'm done with Ultimate Ears. I'll probably craigslist/ebay them and get some Shures.