I have had to contact fitbit several times in the past and each time I receive a less than helpful non answer to my question.
- asked about clearing preuse data that came on my fitbit ultra --> led me along for a days until, they "fixed it" but actually didn't do anything because the erroneous data is still there
- asked about bluetooth sync without the dongle --> been coming soon for almost 4 months
- asked about favorite food and favorite meal sorting on the iphone app --> there is no sort and there never will be
I get the sense that they are either a very small company or just don't care, makes me really hope that withings competitor is not a dud.
Anyone else with similar experience?