HP Palm has an enormous problem on their hands right now.
The 2.0 update would include Adobe Flash support, a long-awaited feature that customers were told was coming over a year ago at Palm's CES 2010 event.
But yesterday, amidst all of the new product announcements, HP dropped a huge stinking bomb on their existing customers: webOS 2.0 would NOT be coming to these older phones. Device owners who stuck with Palm are outraged over being misled for months, as evidenced by the flood of angry, curse-laden reactions on sites like PreCentral and Palm's own Facebook wall.
To add insult to injury, today HP launched a website to check if your device can be upgraded to webOS 2.0 by entering its serial number: ws.palm.com/WebOsChecker/serialnumberinitial.htm
The Pre 2 is the only device that can run webOS 2.0 right now — and it hasn't even been released on Verizon yet. This means almost every webOS smartphone owner who uses this upgrade checker is being rejected.
Not only does this infuriate the webOS devotees who held out as tempting new Android devices hit the market, but it sends a bad vibe through the developer community as well. Will developers be as eager to adopt the new webOS 2.0 SDK, knowing that practically none of the current installed userbase will be moving to 2.0? It's not a good concern to have right now, because HP needs all of the third-party developer support they can get.
Could HP fix this by offering existing owners a new 2.0 phone at a steeply-discounted price? Or have they permanently lost the trust of their customers?
this and the fact that i don't want a physical keyboard are the 2 biggest reasons i have yet to buy a webOS device. i REALLY want to support it, i love many of the features, but even with hp's backing i'm not confident they're doing it right. this is another example of a business that contiues to "succeed" based on keeping its customer base ignorant, and for the information age, that's such an antiquated way of thinking.
i'm sure part of the delay is carrier relation non-sense, but honestly, "coming soon" is also something from a bygone era.
I'm about a week away now from FINALLY jumping to an Android phone.