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jasondunn

I have an HTC One. Ask Me Anything!

I have an HTC One and work for HTC. Got questions? Ask away!

I should clarify that I'm here to answer questions about the HTC One, not HTC in general, other products, software updates, future products, or anything else.

...and now that the HTC One is shipping in North America, I'll officially stop monitoring this thread. Hope the answers were useful!

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174 replies
peter

How does the battery life compare with other recent HTC phones like the One X, One X+, and DNA?

Will each carrier offering the One carry it in both colors?
4 like dislike
jasondunn

Hey Pete! So far, with beta software no less, the HTC One has the best battery life of any phone I've used. It's at least as good as the One X+ I was using before, which also has a 2300 mAH battery, but the One is pushing 1080p pixels around. It's easily lasting me a day, and if I put it in Power Saving mode (which is something I've been doing for a few weeks with my One X+) it will last two days of light to moderate use.

So much of this question depends on usage, and one person's usage pattern will radically differ from another's, but I'm confident people will be impressed with the battery life on the HTC One.

I'm unsure of which carriers will offer which colours - in March when they announce availability that will become clear. I haven't heard about any exclusivity around colours if that's what you're asking.
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jasondunn

I'd be remiss in not putting at least the link to our product page here for more information:

www.htc.com­/us­/smartphones­/htc­-one/

Along with the link to our pre-registration/$100 buy-back offer for people in the USA:

www.htc.com­/us­/smartphones­/htc­-one­/signup
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Met

Oh nice! Congrats. :D I'm really looking forward to purchasing One myself (pun intended).
  1. Could you please upload a full resolution shot taken with the camera?
  2. Can you take just 1 normal picture or are all shots taken as HTC Zoe shots?
  3. Can you disable HTC BlinkFeed and just have a normal desktop?
  4. Could you tell me more about the TV remote app? Are there TV presets (ex. Select Samsung TV and it automatically works)? Can you program new devices on it?
1 like dislike
jasondunn

1) The software isn't final yet, so we won't be sharing full resolution images until the final tweaks are in. Our sensor kicks ass, but the software layer is just as important and will be optimized up until the last minute. Once we've locked down the software (which will be soon) you'll see some great photos posted to our social media channels and blog. The blog (blog.htc.com) will be the place where you'll be most likely to find full-resolution images.

2) You can take one normal picture, or press the shutter to capture eight frames per second and up to 99 shots. 8fps is faster than my Nikon D300 DSLR...! Zoe mode is toggled off or on with one touch right from the main camera screen, so it's easy to turn off and on. Here's the cool thing though - you can basically use Zoe to take all your photos if you want, because you can select the perfect image from that Zoe and save it as a full 4mp still. It's not a screen grab or video capture, it's a full image. No one else has done what we're doing here.

3) You can set a panel to the right of BlinkFeed as home screen - what comes up when you press the home button - and you can disable all BlinkFeed functions. So it's technically still there if you swipe left, but it's doing nothing. I'd encourage you to give it a shot though - I was initially pretty skeptical but now use it constantly.

4) It's hard to sum it all up quickly, but I'll try. When you start up the TV app for the first time, you tell it your country, ZIP/postal code, select your TV provider, then either accept all the channels presets it offers, or select the ones you do have. You can mark some as favourites. Then you can add an IR remote; right now the experience is focused on TV, cable box, and receiver. You're able to download presets for TVs, receivers, etc. This won't replace a Harmony remote in all scenarios (there's no complex macro functionality), but for some key ones, it will do the job. Plus, it shows you little thumbnail images of the TV shows that are on now, shows you when your favourite shows are on in BlinkFeed, etc. It's really cool. :-)
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Met

2. I plan on probably only using Zoe, but was just wondering in case it was taking up too much storage on my phone.
3. Similarly, I do plan on using this, but I was wondering in case I don't end up liking it.
4. That sounds even more impressive than I was expecting!

Thanks a lot for your answers. I just can't wait until I can buy myself one of these sexy beasts! :D
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eltnux

Following on from Met's point 4 below does the TV remote app allow you to store multiply presets i.e. i can have one for my TV down stairs and one for my TV upstairs.
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jasondunn

I believe you can have up to three sets of remotes, but I'm not 100% sure on that.
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alienrobot

Will the Sprint version have GSM?
Will it have a Sim slot or integrated Sim (like the Note II)
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jasondunn

I had to ask around a bit, because I don't have the Sprint version, but I've been told it will have global roaming capabilities, thus GSM. It will have a SIM slot for LTE service and integrated CDMA capability.
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teledo

Hello I just wanted to know how I can increase the battery life on my new htc one about 2 weeks old battery seems not lasting the whole day.
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jasondunn

Android is a powerful operating system that gives users the ability to run apps that run in the background. The challenge is when users install apps that aren't coded properly and chew up battery life. The first thing I'd suggest is taking a hard look at what you've installed. There are other things to check, including changing push email to Smart Sync, setting the screen brightness as automatic instead of maximum brightness, and consider using the Power Saving mode on all the time.
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dimitriszara

Hello again. I finally got the htc one in Europe and i have say that there is no way to get the menu button if you long press the back button. Also, there is no option in the settings, as you mention in another post. Is this something that htc has intended to do or it's just a bug? lastly, do you know if they ll include this option in the upcoming update (4.2.2)?
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jasondunn

Correct. Unfortunately the software changed from when I was using it to when it went final and shipped at retail. The long-press button to trigger the menu button was removed.
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fmcpherson

I assume that I know the answer to this, but to confirm. Does the One support wireless charging? I haven't seen any mention so I assume not, so if that is the case I am curious as to why it doesn't.
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jasondunn

Hey Frank - long time no talk! No, the HTC One does not support wireless charging. Wireless charging is a classic chicken and egg challenge in the tech world, though I think 2013 is the year when we start to see it become more common.
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avalst

I believe having an aluminum body prevents wireless charging.
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razarahil

Hello Jason:
1. How much Internal space & RAM available for users?
2. Phone still heat up while playing games like it happen with HTC One X?
3. Show some landscape photos taken from HTC One.

Thanks
0 like dislike
jasondunn

1) On the 32 GB model, 25.29 GB is available for user storage.
2) A phone has a CPU. A CPU generates heat when under heavy load. The thinner a phone is, the more you'll feel that heat. This is normal.
3) Until the software is finalized, we won't be sharing photos.
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jogdial

Could you please enlighten us as to the naming of this? There have been at least 5 HTC phones called "One" -something... Just wondering. Thanks.
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jasondunn

I'm not on the team that names our products, so I'm not the best person to answer this, but at a high level HTC spent 2012 building up the brand equity around HTC One as a family of products. Even if you didn't recall the exact model shown (X, V, S, VX, etc.) you'll remember HTC One. In the simplest terms, the brand is our phone, and the phone is our brand. :-)
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blessyou

i think it's an M7
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ukay

Is the camera performance really significantly better than previous HTC phones ?
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jasondunn

Absolutely. I'm a camera geek with quite a few cameras (DSLRs, micro 4/3rds, P&S) and lenses, and am picky about image quality. The resolving power of our sensor outstrips any camera we've done before, and more importantly, the optical image stabilization and increased pixel sensitivity to light (300% more) makes for low light photos unlike anything I've seen. This is the real deal.
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jasondunn

I wanted to add a point of clarification: this is still a mobile phone. What we're competing against here are other mobile phones, and low-end to mid-range point and shoot cameras. We want consumers to feel like their HTC One is good enough for them to leave their other camera at home and feel confident they'll get great pictures.

This is not some kind of mystical DSLR-killer. We've made a dramatic leap in image quality by moving to larger pixels, but this phone doesn't replace your DLSR on the image quality front.
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NOTashwin

What will be the turn around time for software updates? I.E. When Google comes out with Key Lime Pie at I/O in May, approximately how many days, weeks, months will it take for the One to receive that update? HTC's history with this isn't exactly stellar: arstechnica.com­/gadgets­/2013­/02­/two­-year­-old­-phone...
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jasondunn

You're asking me to predict the future, which is a skill-set I sadly lack. I can point to this Ars Technica article showing that amongst all Android OEMs, HTC has the best track record of updating phones:

arstechnica.com­/gadgets­/2012­/12­/the­-checkered­-slow...

We can always do better, but the software update process is deeply misunderstood by most and prone to hyperbole and highly inappropriate levels of anger.
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FredDizon

Since the process is so misunderstood, perhaps you could enlighten us? It's pretty much unacceptable to wait a year or longer for a software update.
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jasondunn

I'm here to talk about the HTC One. The Ars Technica article I linked above does a good job explaining some of the complexities involved in the process.
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frankspin

Is it possible for the photo technology in the One to push down to the DNA or X+ or is it a combination of sensor+firmware?

Will Blinkfeed have an API for developers to tap into or will it be partnership based?
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jasondunn

No, the sensor in the HTC One is an entire generation newer than what we shipped on any phone in 2012. The sensor, the firmware, and the entire software layer is radically different.

This blog article:
blog.htc.com­/2013­/02­/breaking­-the­-megapixel­-myth/

And this white paper:
www.htc.com­/www­/zoe/

...both explain in much more detail than I can about what we've done with our camera experience.

On BlinkFeed, or "Blink" as we tend to call it, as far as I know there's no API for developers to tap into - right now it's partnership-based. @HTCdev on Twitter would likely know for sure.
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umangpilot

will HTC release low budget models of HTC ONE like it did in ONE series with ONE S AND ONE V ?
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jasondunn

HTC does not talk about future products. When we have a new phone to announce, you'll certainly hear about it. :-)
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mranbel

I will buy this phone in a heart beat if he antenna is better than my HTC EVO 4G LTE. I have LTE all around me and the EVO is very sketchy. My gf's iphone 5's LTE works great (Both are sprint by the way). How is the antenna different in the ONE as opposed to the EVO 4G LTE? The EVO would have a great LTE connection if i cycled airplane mode but it always preferred crap 3G.
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jasondunn

I'm afraid that's a rather unique question that only you can answer when you have an HTC One in the same location as your EVO. Too many variables to make a claim either way.
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mranbel

Is the antenna the white strips on the back or the white around the sides.
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jasondunn

The antenna is integrated into the chassis. It took some seriously clever engineering to come up with the body design. Have you seen our design video? It talks about what goes into the body design, which takes over 200 minutes to create...

www.youtube.com­/watch­?v­=pDjfh5mFWUc
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mranbel

One more thing, does sense 5 have skins? I love the aluminum skin in sense 4+ and being able to personalize that kind of stuff has been great.
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mranbel

oh snap i also wanted to know with the memory being limited to 32 or 64 gigs how big are these zoe files? say the 8 pics and 3 seconds videos deal?
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jasondunn

A Zoe is just under 4 MB. So you can store a LOT of them in even 1 GB of storage...
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ubu1138

I have to call bullshit on this - I have the HTC One and love the Zoe feature, but it pollutes your DCIM directory with 20 images per Zoe, PLUS the Zoe mp4 file, so each Zoe you take eats 44MB of space, and you've got to be diligent about going in and deleting them constantly. How was this missed in QA? To take a 4MP image, even with a cool feature like this, that's unacceptable.
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jasondunn

I was referring to the video file itself, but yes, the entire Zoe experience does take up the storage you're describing. You can store around 23 Zoe's per 1 GB of storage space. If you're someone that uses the feature constantly and doesn't offload them from the phone, yes, they do add up. But so does 1080p video or taking 8fps burst mode photos; this isn't a QA issue, it's a matter of storage management by the user. This is an optional feature the user toggles off and on, so they can use it as much or as little as they wish.
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jasondunn

Unless they've hidden it someplace I can't find it, no, there are no skin options. There's no skin selection under Personalize, only Wallpaper, Lock Screen Style, and Customize Home Screen. Sense 5 has a new look that, frankly, doesn't need a skin. :-)
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gdgtg

Hi jason,

I have a few questions, thanks in advance for any that you can help with:

I have not seen Google+ listed as a content partner for HTC BlinkFeed. Will a Google+ stream be available for launch and if not will it be added in a future update?

What are the 16 different languages available for BlinkFeed?

Which countries will the Sense TV guide be available for?
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jasondunn

1) Google+ is not supported in BlinkFeed at this time.

2) I just counted 43 different language-specific content source options, so there's a wide breadth of content at launch. I'm fairly certain that BlinkFeed will support whatever language you have on your device, because it displays your content from Facebook and Twitter even if you don't want to select news sources.

3) Unknown. Right now it asks you for your ZIP or postal code; that tells me they have a huge data set they're working with. If it was smaller they're used drop-down menus or something similar.
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Met

With the lack of a menu button on the HTC One, the default is a black strip appears at the bottom fo the screen with the menu button for any app that implemented that button. At least that's how it is on my HTC One X and some screenshots I've seen from the HTC One.

Is there an option, as there is with the HTC One X, to move that menu button to one of the capacitive buttons? For example, pressing my multitasking button is like pressing menu, but holding it is like pressing the real multitask button.

Other questions:
Is there a way to get my Google Reader feeds in BlinkFeed?
Will there be the usual HTC One + Beats headset bundle for a little extra in any of the UK/EU editions?
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jasondunn

1) Yes, a long press on the back button brings up the menu function in an app.
2) Google Reader isn't supported in BlinkFeed at this time. This has been asked for quite a bit though, so I know the team is aware of the demand.
3) Bundling will vary by region, so I can't speak to what will be offered.
0 like dislike
Gamtrulia

Talking about photo and video, I have been using HTC since Desire, Incredible S, Sensation, EVO 3D, One X.

The problem which all these devices share is the compression ratio of the photo and video is just too heavy, details are lost especially in low light conditions. And for the video performance, previously it is capped at 24 fps until the Jelly Bean update that pushes pass 24 fps and reached 29 occasionally. Alright, these were in the past. Forget them.

So I wanna know, are these issues still with HTC One? Last year when I got my HTC One X, other phones can do video @ 30 CONSTANT fps already. I am really hoping that the HTC One can take smooth as silk videos a year later, can it?

Other suggestions, feelings:

Why wouldn't HTC increase the sensor size and up the max resolution together? I think that would satisfy more people with both numbers and actual performance.

The name!!! "HTC One" is just problematic - when using search engines. See, we can always get correct results with "Galaxy S3", "Xperia Z" etc, but for "HTC One", the result will be full of HTC One X, HTC One S, HTC One SV or "HTC One whatever in the market" will show up all together! Who is the genius behind this!!!

0 like dislike
jasondunn

I just used GSpot to analyze a video clip from my HTC One and it's 29.307 frames per second. Watching the video clips, I don't see any dropped frames or anything similar. So we're good there.

On why we didn't increase the sensor size, the bigger the sensor you put in, the more costly it becomes, and the more space it takes up. Bigger sensor = bigger camera module = bigger phone. More expensive sensor = what other part do you take money away from? 32 GB to 16 GB? 1080p to 720p?

Average consumers (not you and I) don't want "bigger sensors". What they want is a phone that takes the best pictures they've ever seen. That's what we set out to deliver with the HTC One - a smartphone with a camera that stands out from the pack. The spec wars are largely over - the user experience is what matters now.

As a side note, if you're wanting to print images larger than 8 x 10" (which a four megapixel image will work well at), I'd suggest a cameraphone shouldn't be your tool of choice. ;-)

As for the name, thanks for sharing your opinion on the matter.
1 like dislike
eswaran

will the htc one x updated to sense 5 with the new features such as ZOE?
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