I'm on my third one of these.
The 1st one was okay but remote response seemed a little slow. We had it for a year. a month ago it finally started giving errors all the time (I forget the numbers) errors were that the "smart card wasn't authorized" and "internal communications error"
Dish quickly sent out a replacement.
The 2nd one worked sort of. it randomly wouldn't pause during live tv. it took a week of troubleshooting with Dish before they finally agreed to send a replacement.
the 3rd works well. so far.