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peterto

Is it wrong to feel cheated by HP/Palm?

I'm one of those early adopters of the original Pre on Sprint. I put up with the crappy hardware (all three replacements of them), the slow laggy software, the lack of updates, the lack of apps, the reneging of getting webOS 2.0 and finally the promise that we'll get something special in return for our "loyalty".

Well, today Palm (HP) announced that we can qualify for a $50 mail-in-rebate for just the $599 32GB TouchPad (not the $499 16GB version). I know people will say that this is better than nothing, but I disagree, this is worse than nothing. It's pretty much a slap in the face to all the owners of the early webOS devices.

It's like telling someone that if they lived in a shack for long enough they'd have the opportunity to move to a real house, then showing them the house was actually a much more expensive mansion, which they'd have to pay (almost) full price for.

To add this frustration, a lot of people have pre-ordered the 16GB version who were early customers, now have to go through the extra hassle of deciding whether or not it's worth it to pay an extra $100 to be later reimbursed $50.

The worse part is, us original Pre owners, if we so decided, can't even take advantage of the webOS integration between the mobile phones/TouchPad (like touch-to-share) since we won't be getting webOS 3.0.

If HP/Palm would have promised nothing, I would've been far less unhappy. At this point, I'm pretty much done with webOS.

blog.palm.com­/palm­/2011­/06­/early­-adopters­-your­-new...

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13 replies
genenyc

Agreed, a $50 discount falls way short in terms of "making it right", particularly considering that it does not apply to the 16gb version and in either case will not significantly impact the buyers willingness or ability to make the purchase. Furthermore, HP has yet to announce any carrier agreement with Sprint for the Pre3 which means that most of the current webOS users have no idea whether they will be able to take advantage of the touch-to-share capability.
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peterto

Worse yet, the Pre 3 probably won't even make it to Sprint.

thisismynext.com­/2011­/07­/08­/exclusive­-pre­-3­-not­-co...
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sam

It's totally fair to feel cheated. I'm in the exact same boat, and I'm really disappointed in HP/Palm. I was truly in love with the promise of WebOS, but now I've just been left with a bitter, bitter taste in my mouth.
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cass

I think it's fair to be pissed about the HP/Palm not being able to meet your expectations. HP is repeating what Palm did back when the Pre was revealed. They showed off the device that had a lot of potential and then consumers had to wait months later to get their hands on it. WIth either the Pre or TouchPad, they were both old news by the time they came out and would hardly be considered a top-tier device in their respective categories.

If most webOS users feel the same way you do, everyone I know who has a Pre does, then HP will get what's coming to them. You'll suffer for the 2 years you were stuck with the Pre, though not entirely because I know you have a crap ton of phones, but then you'll move onto a better platform.

#firstworldproblems
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Oldmanwoerle

In the spirit of fairness... The reason you can't use touch to share with your Pre - has nothing to do with your OS version. That is a hardware problem. Touch-to-Share uses NFC coils in the phone and tablet for that feature. Even if you got OS 3.0, you still wouldn't be able to do that. Its just a thing of it not being something that Palm was thinking about when building the original phone. I believe the text messaging and phone call integration should still work though because it connects to the touchPad as a bluetooth device. But I would confirm that first.

And as far as being slighted, you can get a free veer at the moment, and they are giving you $50 off a tablet. I know us Sprint Pre - Users (I'm one too), want more... like a pre on Sprint, but I think a free phone (even if you have to go to verizon or ATT) and $50 off a tablet isn't too bad of a start for making it right. I wouldn't be surprised to find out that one month after the pre 3 comes out, it will be free our heavily discounted either.
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Janricr

I didn't know that touch-to-share (TTS) was using NFC. I thought they were using touchstone backcover with buetooth for the TTS. I do know that they plan to use NFC for future devices.
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Oldmanwoerle

I'm sorry you are right, they are not using NFC. But they do use a coil that needs to be in both devices. As far as I have been able to gather from reading forums, it does similar things as NFC but is proprietary to HP. I did see a discussion on precentral on whether you could mod a backcover of a pre 2 with a coil, but at the moment it seems unlikely. But either way, because of the hardware component. HP couldn't bring Touch to share to the pre 2 or pre +/- even if they wanted to.
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Janricr

Yeah, I think that may be true. However, the current Pre +/- can already detect the touchstone charging. I think this is more of a business decision rather than a technical limitation :) Anyway, they better churn out the Pre 3 if they still want to be in the race.
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Oldmanwoerle

I'm pretty sure the touchstone charging and touch to share work differently. I remember reading an article on Precentral where one of the guys bricked his veer messing with the coil because it was hardwired in or something. Everything I have read about this points to it being hardware related and not software related. If its only a software issue, then I wouldn't worry about HP providing a solution because webOS internals would probably do it anyways.
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erosen03

I don't know if "cheated" is the word I would use, maybe dumbfounded or confused. I have a Pre+ and have no desire to own a tablet from any vendor, so what good does a discount for an entire class pf products I don't need do me? I would really have preferred a discount on a new Pre 3 to replace my Pre+.
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migo

I don't think it's wrong to feel cheated. Given that even the touchpad doesn't have all the kinks worked out and is still a bit buggy, it's not such a great deal for early adopters. Paying $500 to get a $50 rebate on something that still isn't 100% is a crappy deal.
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genenyc

A big part of HPalm's problems have centered around sales & marketing, which Jon Rubenstein has seemed clueless about. Yesterday HP announced some management changes that will hopefully be beneficial to the future of the TouchPad and webOS in general:
www.precentral.net­/hp­-s­-move­-puts­-rubinstein­-rahul...
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Janricr

I think as gadget geeks, we shouldn't let our hopes up too much when this type of disappointment happens. What ever HP/Palm did is based on a business decision that they deem to be the best solution at that time.

Ey, maybe they'll provide ANOTHER discount when the Pre3 comes out. :)
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