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Halifax50

SMS DISABLED ON 4.4 FOR NEXUS 7

On the Nexus 7 3g and 2013 Lte version SMS is disabled. Overnight we have lost the ability to send SMS messages. This worked on Jelly Bean. So those of us who paid extra to be able to use a sim card and have happily used Sms have had an important feature removed. I can no longer sign up to use a banking service as it requires authentication via a sent and received Sms for example. Sadly Google are ignoring the complaints of many customers and not acknowledging the issue even though it has been raised on the Google product forum. Unless they fix this soon I shall be asking for a refund. Google have soured their reputation by not responding to this issue.

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15 replies
Dignan17

Have you tried setting up SMS in Hangouts? That's where it was moved in KitKat.
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Halifax50

Thanks for the response. Sadly no app is able to be set as the default for SMS since the change. The following link to the Google product forum will give you a better idea of the problem. Thanks Again... See https:­/­/productforums.google.com­/forum­/m­/­#!msg­/nex...
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raserrano

yes, it doesn't work
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TgD

That is a real bummer when companies take features away.

But did Google ever advertise you could sms from it? Also, maybe you have a cell phone to use your banking service?
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Dignan17

They didn't take it away. As I said, they moved SMS from its own app to Hangouts. Whether that move was smart or not is debatable, but SMS is still there.
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TgD

I am aware the app changed, as it did on my Nexus 4 (actually both apps are still present)

But based on that product forum link Halifax50 posted, it actually does seem like sms messaging may have been disabled, or there is a bug preventing sms use on the Nexus 7.

At least a whole forum post of people say so
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Dignan17

Ah, my apologies, I didn't get a notification of his response...
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Halifax50

Thanks TgD for taking the time to check out the facts. For those that continue to doubt that there is a problem I copy below an email received from Google yesterday.

Dear ****.

My name is **** and I would like to assure you I will be assisting you with your case personally herein.

I would like to apologise for any resulting inconvenience caused by your respective issue, and I thank you for taking the time to report this in such detail. We're currently investigating this issue, however we do not have any resolution at this time. Please be assured, Google is committed to continually making improvements to our devices; your feedback, views, and custom are invaluable to us.

I would be happy to call you to discuss the situation with a view to resolving it moving forward. Please reply to this email to let me know if you would like to receive a call suggesting a suitable time I could reach you along with your preferred contact number.

Moreover, if you have any further queries, please don't hesitate to contact me by replying directly to this email.

Best regards

****
Google

Google Ireland Ltd.Gordon House, Barrow Street
Dublin 4, Ireland, Registered in Dublin, Ireland | Registration Number: 368047
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Toomas

An app has surfaced, called "Now SMS" which can send sms on Nexus 7 Kit Kat. No root required.

https:­/­/play.google.com­/store­/apps­/details­?id­=crom...

The messages (neither sent nor recieved) are not stored, but it is a solution for those who need sms to activate prepaid services or promotions.
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Halifax50

Many thanks Toomas for the tip. I no longer have the Nexus 7 2013 lte so can't check it out.

Google play acknowledged that I had lost a function with 4.4 and were unable to say when or if a fix might be forthcoming. They offered a full refund (£299) which I accepted. I have purchased the LG G Pad which I am delighted with and have over £100 back in my pocket.
I decided to not go down the sim route again as future Androud updates could remove the facilty for sms. Thanks again.
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JonLondrezos

I have a Nexus 7 32gb LTE and this app lets me send and receive SMS.
Get it if you have the same problem
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raserrano

yes I hate that too, I hope it gets solve SOON
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cellcore

Just found out how activate SMS for any App you want on ANY device.
works also on 4.4.2+
1. Root your device
2. Install Xposed Framework -> get it here repo.xposed.info
3. Install the module AppOpsXposed
4. Give your SMS App the needed permissions -> Settings->AppOps->Messaging
5. Enjoy and have FUN sending SMS.
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JoshBTech

Your grammar stinks. Plus, the SMS app was moved to Google Hangouts. Google "Haven't" soured their reputation, but you sure soured yours.
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Halifax50

JoshBTech - your contribution on grammar does not further this discussion one iota. Maybe the clue to your superiority lies in the BT part of your name. Google Hangouts does not allow me to send an SMS to anyone I wish. In case you were so enthusiastic about being critical on grammar, I repeat that the product being discussed is the Nexus 7 2013 LTE updated to Android Kitkat 4.4.2
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