Sony Action Cam HDR-AS30V lack of support for Mac
The Apple store around the corner has always given me excellent service and I have recommend their products to hundreds of people as a result but my every experience with Sony has been a bad one in recent years and I gave them the choice for me to leave a happy or disgruntled customer and face the consequences.
In conclusion, my complaints made it all the way to the top and I believe I am the only customer to know that they have promised to release an update to the software on Mac that will address all the problems and make the GPS function work on video on the Mac. I have actually worked at Sony Tech teaching the engineers that have designed and built many of the latest Sony cameras and I am not a fan of their corporate culture which is what I believe to be one of the major contributing factors in their decline.
Despite the inconvenience and stress of having to go through all this with complete responsibility falling on Sony, they refused to offer any compensation beyond a sorry as they justified this by saying that they would then have to compensate the other thousands of disgruntled Mac uses who have bought this camera believing Sonys claims that this product would do what it doesn't.
If you haven't bought one yet, wait until April and see if they fulfil their promise first.
I forgot to mention that it took a week for the reply from Sony and prior to this they would not give a date for the update and no Sony support staff or management were privy to this information so this has pushed them to commit to a date and set a deadline for the software engineers.
Forum is down.