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December 15th 2013 12:43 am

Sony Action Cam HDR-AS30V lack of support for Mac

Anyone with a Mac reading this is very lucky because I live in Japan and last week I had an almighty argument with the manager of a Sony store and ended up with him on his knees Japanese style apologising to me after his initial arrogant condescending attitude which I find common when dealing with Sony in Japan. Sony put the Apple mark on this product when they released it with only the mention that the overlay and split screen functions would not be available on Mac until sometime in 2014. In fact the GPS function is also not available on video although it works with photos, along with a pile of other features in their PlayMemories software. I won't go into detail about what I said but words including suing, customer mistrust, Sony's continuing decline, poor customer service (They wanted to charge me ¥3,200 = $34 approx. if it took longer than 30 minutes to solve the problem, one which they created)

The Apple store around the corner has always given me excellent service and I have recommend their products to hundreds of people as a result but my every experience with Sony has been a bad one in recent years and I gave them the choice for me to leave a happy or disgruntled customer and face the consequences.

In conclusion, my complaints made it all the way to the top and I believe I am the only customer to know that they have promised to release an update to the software on Mac that will address all the problems and make the GPS function work on video on the Mac. I have actually worked at Sony Tech teaching the engineers that have designed and built many of the latest Sony cameras and I am not a fan of their corporate culture which is what I believe to be one of the major contributing factors in their decline.

Despite the inconvenience and stress of having to go through all this with complete responsibility falling on Sony, they refused to offer any compensation beyond a sorry as they justified this by saying that they would then have to compensate the other thousands of disgruntled Mac uses who have bought this camera believing Sonys claims that this product would do what it doesn't.

If you haven't bought one yet, wait until April and see if they fulfil their promise first.

I forgot to mention that it took a week for the reply from Sony and prior to this they would not give a date for the update and no Sony support staff or management were privy to this information so this has pushed them to commit to a date and set a deadline for the software engineers.


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