Discussion about
joe1059

July 1st 2009 10:01 pm

Worst Phone i've EVER had!

This is the biggest piece of garbage i've ever owned. Constantly freezing up; battery dies before the end of the day, problems receiving calls/data because it's frozen, you're limited to the number of "Apps" you can run! I can go on and on. I'm aware of the Storm 2 coming out this holiday season, but after having this device for my first BlackBerry experience, i'll never go back to the BlackBerry! As soon as Verizon has a device better than this to choose from, I'm getting it. --Why is this POS device the pinnacle of the Verizon Wireless line-up of phones? Verizon screw your head on straight, and then offer the iPhone! You can make it happen. Your customers; both current and future, are waiting....

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88 replies
srmccoy

I've heard nothing but complaints about the Storm from family that has it. My mother picked one up and every time I go to visit she ends up asking me for help with something because it constantly crashes or dials gibberish. Hopefully the Storm 2 will be better.
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CJacobs

As the owner of a Storm I can attest to the fact that it isn't anywhere as bad as people claim. And I might add that most of the people I hear complaining about it don't even have 1. My iPhone was just as problematic and it took numerous updates to resolve the problems. I'm sure RIM will do better on their 2nd try.
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hessmo

I had the storm after a brief stint with an ipod touch.

It was my first true smartphone, and I really did want to like it. After almost 6 months with it, I could not stand it any longer. It was the worst phone that I had ever had. Refer to my review for more, but suffice it to say this. I went from the storm to a refurbished samsung juke (remember that?) an and I could not be happier across the board.
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tahksik

The thing is that a lot of people got this, and this is their first blackberry/smartphone/touchscreen ... a lot of people are coming off the crappy lg flip phone line that verizon offered for years. Coming off that line, I'd see why people are disappointed or frustrated. My ex boyfriend went from a pay as you go phone to a blackberry curve, and he threw that thing so many times it is unbelievable. It wasn't because it's a bad phone, but it is something to get used to.

It's unbelievable to think of my mom using a storm or anything above a razr. My current boyfriend would need a lot of patience he doesn't have if he got rid of his already stressful lg. Me -- I wouldn't use it because I know what I need, and it isn't the storm. It's the bold. =)
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GoldenSilver

The people you hear complaining could have had one. But were so embarrassed with their purchase they didn't bother sticking it on their owned list.

Number of people I know that had a Storm (including me) = 5
Number of people I know who returned em for an iPhone = 4
Number of people I know who returned em for a BlackBerry Bold = 1
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Gigabitz

The Storm most definitely does not suck. It's not perfect, but for what it is, it works better than the other smartphones I've had. Treo 600, 650, 700p.

If they could just speed up the transitions and animations and make it stable enough to last a week without a battery pull I'd call it great.
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joe1059

Yeah, I agree with you... it's better than those old-ass Palm devices. But it's not a good device.
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cbg2113

they can't just offer us the iPhone ATT has a contract with Apple until 2010. Post-update the storm isn't as bad as you say it is, your complaining about the number of apps that can run at once? Multitasking is something the iPhone doesn't even have yet, so it one ups it there already. I mean yes besides the basic pluses of the BB OS (like multitasking and business support) it's not as good as the iPhone but you're being a little harsh in your review
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jasonbub

Unless this thing got a million times better since launch, the Storm is a terrible device. Blackberry is normally so solid, a real "go-to" device, but I couldn't even type a darn email on this thing to save my life.

I could see this device coming out (and still sucking) before the iPhone, but after is crazy and completely uncalled for. All RIM had to do is lock the engineers in a room with the iPhone and say, "you aren't coming out until we have something better (or at least as good).
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rushringleader

It has gotten a million times better. The original, shipped OS was version .65 and the current official release is .148. Many users however are using version .151 which was released by some Mexican carrier and proves to be even better than .148. The device is solid and really doesnt deserve all the bad press it gets.
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ekivemark

I have to agree with you completely. The Storm is the worst Blacberry ever. Impossible to type on. You have to use it by holding with both hands. The iPhone you can happily type with a thumb while holding in that same hand.

The only saving graces - the camera is reasonable. I have the original iPhone so the only thing I use it for is to act as a 3G modem for my MacBook Pro when traveling.

If you try to type of the BB it makes your fingers ache from having to push on the screen and the highlighting of a key is under your finger/thumb so you can't see what you are pressing. They obviously just tacked a touchscreen on to a Blackberry and never spent more than a couple of nano seconds thinking about usability.
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g3045

Not to nit pick but the iPhone does multitask. What it doesn't do is third party multitasking.
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ieko

That's pretty bold to even claim that, you can't even look at Google Maps (first party app) and E-Mail (1st party app) at the same time. In reality I'd love to look at maps, browse the web, check e-mail, and listen to internet radio all at the same time (something every other smartphone can do!) and I don't think that's unreasonable! Not to mention be allowed to carry spare batteries that aren't $100 accessories.

Anyway I broke my iPhone and so I'd gladly take a Storm over my dumbphone.
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g3045

I think you're confusing multi-tasking on the part of the device and your ability to interact with multiple application like you can on a computer.

". . . you can't even look at Google Maps (first party app) and E-Mail (1st party app) at the same time."

Yes, this is a screen space issue. Last I checked, the Pre (pinnacle of all thing multi-tasky on a phone) didn't allow you to actually view and interact with multiple apps a the same time. Since you think my initial statement was a "bold claim," perhaps you'd like to name a phone that let's you "look at Google Maps [] and E-Mail [] at the same time."

"In reality I'd love to look at maps, browse the web, check e-mail, and listen to internet radio all at the same time . . ."

Internet radio falls into the category of third party apps (which seems to support my "bold claim"). Otherwise, I'm unaware of a phone that allows you to, "look at maps, browse the web, [and] check e-mail . . . all at the same time."
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jjr186

what i'm pretty sure he's referring to as multitasking is being able to have live applications open simultaneously. computers can do it, the palm pre can do it, blackberry can, WinMo can, but no matter what the app is (1st or 3rd party) the iphone cannot do that.
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mwilhelm

Agreed cj100570, the clicking screen is newer technology and will take some getting used to. A lot of people will not like it. It's also the first phone they've produced with it, so it won't be perfect. The first generation iPhone had a lot of issues too. Hopefully with time it will work itself out. There are days I wish I still had my Curve, and there are days I'm happy to have the Storm.
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wmgolden

I don't think the original poster owns a storm or at the very least has never updated it. And if he has he has a defective phone. The storm is the finest smart phone I have ever owned. Unfortunetly the founders of this site very rarely even talks about a blackberry. They should take a second look at the storm with the most recent updates. My god this site is covered with blackberry advertisiements. Maybe they could at least talk about the blackberrys. the storm has been multi tasking, with 3g and a removable batter for quite some time. The storm two will have wi fi and double the memory. Verizon's network is so good that I'm not sure I will need the wifi. Don't be a storm hater. Or a closet Apple fan boy
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jedijeff

I do not have a Storm2 but I have thought about it. From what I read the 148 firmware really set things straight. I do agree with your wifi point--people seem brainwashed that a phone without wifi is crap. I guess they do not realize that ATT network sucks so bad many times you have to use wifi. Verizon and Sprint even have much better established coverage there wifi is not needed as much.

Still I sort of dream of an iPhone on Verizons LTE in the future.
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srmccoy

The biggest issue is that while the Blackberry is the best smart phone that YOU have owned, the guys running this site and other users have probably used a much larger variety. The Storm really isn't an outstanding phone in any regard. It's a decent product, but it does carry a lot of flaws.

I do not own a Storm, but like I said above, my mother did purchase one and I've used it for several hours, usually trying to make it work better for her. I will say that the OS is garbage, and is far too convoluted. Not a Storm issue so much as a BlackBerry issue in general. Also, I can vouch for people saying they've had crashes and hang ups, because I've experienced them as well.

Also, I've noticed an issue, even with the newest update, where you will dial a number and the phone will dial 2-3 extra numbers that you did not press. For example, pressing a 4 will dial a 2,9,8 or another random issue.

Some folks will like it, but that doesn't make it the best, nor does it make it problem free.
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joe1059

I indeed own a Storm. It is my work phone, my personal phone is the iPhone 3G. I've had the Storm for about a year, and have been wanting to update for some time (unfortunately, it's the best phone on Verizon). RIM took their sweet time before posting the second software update to the device, and all there is to show for it is better scrolling, an new "iPhone-like" keyboard and an "iPhone-like" text insertion gizmo. Not to say everything is bad with the Storm, the email works much better than the iPhone... that is to say it arrives much quicker on average, and it notifies you with a little asterisk when you've got new email. Other than that there are many other flaws with the device. Oh and that removable battery cover keeps falling off in my pocket. I've tried taking the device back to Verizon to swap it, however i'm told everything is just fine with the device. For my work phone I need Verizon, and i've tried their other "Smartphones" with a touch screen, and this is the best there is, however this is not the best smartphone. There's many more flaws I didn't discuss with this device, as that was not my intention. We need a more diverse Verizon. BlackBerry and Windows Mobile are no longer the "High-end" of the smartphone OS market. Verizon please give us a choice, a BETTER choice in how we communicate!
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ssstraub

Exactly. A lot of the defenders don't seem to have had experience with other modern smartphones.
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frankybeenz

Ive had the storm since December ... the original one ... no replacement ... no refurb .... and its working well. Did the .75 OS suck? Yes. Does .148 OS improve a lot of .75's suckiness? Yes. It's a decent phone ... and coming from a previous blackberry ... it was a welcomed improvement .... not sure the storm 2 will be THAT hot ... who cares about wifi? i don't ... especially if the phone is on a great network ... like verizon ....

But I do agree .... Verizon & Apple need to get their sh** together .... and I think when they do ... it will make the iPhone/ATT marriage look like a broken one ....
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mikepetrucci

A friend of mine got one and within a week he switched to the iPhone 3G. Really not a nice phone. It's a decent attempt but it's just a year or two behind.
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dtzitz

By your comment you imply that the iphone is ahead of other phones in technology. Didn't they just add features that everyone has had for a while, mms, a2dp, copy/paste?

I like my Storm. It's my first smart phone, I only got the 1 year contract because I know I will be looking forward to whatever new hotness is going to be released this time next year. Maybe by that time big red will have an android phone.
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NDPTAL85

Having a feature first or earlier is not better than having a feature done better or best. So the fact that Apple took its time with those features is actually a good thing, not a bad thing.
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tahksik

3 updates in 3 years, and NOW they have copy and paste?
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korbermeister

evidently it didn't matter 'cause they still sold millions of 'em. We all have to live with the decisions that cellphone companies make with regards to their product. It still lacks features that other phones have, but the ui is very smooth and has the least hiccups of any phone i've never owned
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JTastic42

My experience with my Storm after close to half a year, is that it is a competent phone. I've had fairly good luck with the unit I received, as I haven't gone through much of the restarts and freezing issues many users have reported. I'm also one who likes a phone I can kind of grow with, and this one definitely fits that profile. I've upgraded through several OSs and hybrids, and now am running the official .148 update. It helped a lot not running on the OS Verizon had on it for so long. I think the problem with it is that it still kind of has that "prototype" feel and RIM is still trying to figure out this whole touch screen thing out and the best way to combat Apple. I'm intrigued with the possibilities they could do in the future, and I hope they've learned a few lessons from the Storm. It will be interesting if Apple doesn't renegotiate with at&t and does bring the iPhone over. That would up the ante.
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alainiala

this is my work phone as well. while i wouldn't call it the worst phone i've ever had, it's definitely not good. by far the worst RIM device. nice concept, miserable execution and user experience.
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ar3

Really? I love it. I am running OS 4.7.0.132. Phone has great email, multitasking. Good for sending/receiving pictures and video on the go. And the browser is big and snappy (for a phone). QuickLaunch app makes it sooo easy to do anything on the phone. The only real drawbacks are that typing is slower than on my old Curve, and the phone does not support Adobe Flash. Maybe I got lucky, but I never have OS problems like freezing or sluggish performance. And its on a reliable network and $$hundreds/year less expensive than iPhone. That being said, I wish the iPhone was the same price/network as the Storm.
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LowFire

I have had my Storm since day one. This is my fourth BlackBerry and by far my favorite one I have ever used! I have updated every leaked OS and have well over 50+ apps on my phone and three different Themes. My phone has ran great and done me well since Nov 21st. It has made it through a winter in Italy and is making it along just fine in the summer of Qatar. Smartphones are unfortunately not meant for dumb people, and that is what gave the Storm an initial bad wrap IMO. I love the h*ll out of this thing and it will be quite awhile before I get rid of it. The Seidio extended battery and Innocase do wonders for it :-D
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joe1059

Do you have the Verizon version of this device or Voda? As I'm referring to the Verizon one. The Vodafon version may be better for all I know.

I don't recall Verizon passing out an IQ test before I purchased this phone.

Oh, BTW thanks for thanks for calling me "dumb" for not liking the device. I guess I'm just not that into technology and gadgets. It's only my... what... at least 10th or 11th smartphone. But your right it's probably that I'm an idiot that doesn't understand how to use such a technical device. I guess my favorite thing about the phone that I'm too "dumb" to get is that marvelous feature that mutes the call when I press my face against the screen during a call. And don't tell me to "purchase" an App to fix it. RIM made the device, they should have a free update to fix that fatal error.
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LowFire

I have the Verizon 9530, and I wasn't inferring YOU yourself are dumb. Good lord get out of defensive mode. I was simply saying that many problems with it have been user error from what I have seen and read, and that is again what gave the Storm an initial bad reputation. Although I have seen a couple Storms first hand with legitimate problems, most all people that I have helped when their phone was jacked, was because of something they did. Too many times did I have to get my wife through something because of button mashing or whatnot. Again, step out of defensive mode, no need to get your panties in a bunch.
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NDPTAL85

Your attitude, which is shared by many technology enthusiasts, is exactly the problem within most of the industry. People aren't dumb, rather most tech companies aren't skilled enough or smart enough to be able to design interfaces that anyone can figure out in a few minutes. Apple can do it, Palm can do it, HTC can do it, Nintendo and Tivo can do it..... and thats just about it.

Thats a sad statement on the state of the technology industry.
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ssstraub

So are you saying you don' t have the issue with the call being muted when pressing against your face? That sounds like a pretty big FAIL for a phone...
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mpeterso

I have a storm, and I really do enjoy it. There are, of course, some things I would like to see changed.

I wish the app store was a little more populated. IT is still new, so there is hope.

I originally thought the battery was defective, but at work we use Notify Link, and it was polling every 5 minutes. Changing that to a much longer time definitely helped.

There was a post on BoyGenius Report about RIM and their lacking of software updates...at least updates that aren't just flashy updates.

I have a feeling the Storm is a great piece of hardware just waiting for some software to go with it.
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jrodjr

to me it just take some getting used to but if you want a fast blackberry this is not the berry for you. i own one myself and i love it but will be getting the tour just because i want something faster
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SeanJJordan

Like most business users, I prefer Blackberries to any other sort of smartphone because they're superior devices for email and communications. iPhones are nice for consumers, but I'd never dream of using one in a business setting.

The Storm is a great smartphone. It's not a perfect phone, but I have yet to use a smartphone that is. It's really important to update the Storm with the latest firmwire, since it fixes a lot of the issues. I also recommend some of the good, free third-party apps out there (Google Maps, Accuweather, Quickpull and others) to get the most out of the phone.

The screen DOES take some getting used to, as does SureType (which some love, and some hate). I find it a lot easier to type on than the iPhone, since it has a tactile feel to it that the iPhone lacks. The web browser, while good, is not as snazzy as the iPhone's. Also, this is not a good device for gaming, but it handles other media (video, music) very capably.

It's not for everyone, and the Bold/Curve are great alternatives if you need a Blackberry. But I enjoy the device overall, and really don't understand all the hate for it. In my experience, most people who have the Storm love it.
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sunnyskamboj

not as bad as everybody says. I just wish it had more application memory as you cant download a unlimited amount of appps. Also it just lags a little bit and yes i have the update.
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sunnyskamboj

not as bad as everybody says. I just wish it had more application memory as you cant download a unlimited amount of appps. Also it just lags a little bit and yes i have the update.
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vestradeus

first smart phone i've ever had...and it broke me of my previous stance that a phone is for calling people one. If i wanted to text, share pics, play videos, music and surf the web I'd pull out the laptop....

...the storm changed that for me. Now I text, take pictures, look up info on the web (maps, business phone numbers, etc.). The suretype is way better then the iPhone typing (about half a dozen friends have those things).

Really, this thing is still way, way more phone then I use effectively, but I'm now a crackberry fan.

Favorite thing - shopping list on the phone. I'm a simple creature...I know.
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vestradeus

first smart phone i've ever had...and it broke me of my previous stance that a phone is for calling people one. If i wanted to text, share pics, play videos, music and surf the web I'd pull out the laptop....

...the storm changed that for me. Now I text, take pictures, look up info on the web (maps, business phone numbers, etc.). The suretype is way better then the iPhone typing (about half a dozen friends have those things).

Really, this thing is still way, way more phone then I use effectively, but I'm now a crackberry fan.

Favorite thing - shopping list on the phone. I'm a simple creature...I know.
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redbird457

I will get a Tour when it comes out. I hate the Storm keyboard -- too error-prone, too much click pressure required...
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redbird457

I will get a Tour when it comes out. I hate the Storm keyboard -- too error-prone, too much click pressure required...
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vestradeus

ok - sorry for all the double posts....browser was wiggy for a bit (dont post without caffeine and while firefox is updating itself!)
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atlosass

The device actually is as bad as people say. The Storm is my 4th BB & I've long been a supporter of the platform. It's not just Surepress that is the problem (though it is mushy & requires too much pressure -- maybe I need to hit the gym a little more, but it's frankly *exhausting* to type anything but the shortest email). The bigger problem is the UI -- RIM simply did not think through the consequences of a touch screen device and hence they applied an OS that worked really well with a pearl or sidewheel, but NOT in a touch environment.

Contrast this with the complete rethinking of the UI that the Palm Pre's WebOS represents. Two weeks ago I ditched my Storm for the Pre and I'm thrilled with the incredibly intuitive experience. The contrast really is quite jarring.
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schizmo

The storm 2 has no click screen, no surprises there. Personally I think Verizon needs to get with the times and give their phone providers complete freedom with their phones. Like AT&T did with the iPhone. not only that, at least AT&T gives out sim cards. Verizon is in my opinion the worst provider out there.
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