The Buyer's Guide

Find it, buy it and tell us how you really feel.

product image
78 Engadget Score
A good product that falls short of greatness.
78

A good product that falls short of greatness.

How we score

The Engadget Score is a unique ranking of products based on extensive independent research and analysis by our expert editorial and research teams. The Global Score is arrived at only after curating hundreds, sometimes thousands of weighted data points (such as critic and user reviews).

Engadget Review

The Surge solves some of Fitbit's problems with better food and sleep tracking, while adding GPS and heart rate monitoring to the mix. But its bulky, utilitarian design and high price will limit its appeal.

Read Full Review
Pros
  • GPS and heart rate monitoring are welcome additions
  • Fitbit finally solved its sleep-tracking problem
  • Food database is robust and easy to use
Cons
  • Design is better suited for the gym than the office
  • Slightly bulky body and strap
  • Pricey for an activity tracker, even one with GPS
78 Engadget Score
A good product that falls short of greatness.
78

A good product that falls short of greatness.

How we score

The Engadget Score is a unique ranking of products based on extensive independent research and analysis by our expert editorial and research teams. The Global Score is arrived at only after curating hundreds, sometimes thousands of weighted data points (such as critic and user reviews).

Scores

Engadget

78
 

User Reviews

30
Pat_Cat
A poor product that's more likely to be frustrating than useful. - Engadget
20
Mike_F
DO NOT BUY!! It breaks after a few months of use.The band itself will peel and...read more
80
13danav
I am happy to see that you are thinking about buying the Fitbit surge. This...read more
Write a Review

Score Breakdown

 
58
Average user Score
 
30
Pat_Cat
05.08.17
A poor product that's more likely to be frustrating than useful. - Engadget
 
20
Mike_F
02.17.17
DO NOT BUY!! It breaks after a few months of use.The band itself will peel and bubbles will form underneath the skin of the band. They replaced it 2 times. Costumer service will not give me a new because its "more than a year since the first one was purchased. Waste of money.
 
80
13danav
09.21.16
I am happy to see that you are thinking about buying the Fitbit surge. This is a GPS watch and everyday fitness tracker that is good for runners and bikers or generally active people. It is able to track your steps, calories, heart rate, miles, and the number of floors you climb in a day. It also tracks your running, biking and weights workouts. Another cool feature is that it tracks how long you sleep as well as when you are restless or awake. You are also able to turn notifications on, so you can get notifications on your phone right to your watch. I have had the Fitbit Surge for three months now and I really like it. It is easy to use and it is a fitness tracker as well as a GPS watch. I enjoy all of the different features it provides, as I mentioned above. I gave it four stars out of five for a variety of reasons. 1. First, I think it would look good on any arm. It isn’t too bulky and has a comfortable adjusting strap that allows it to be the size you want. I have a very small wrist and was worried that it would be too big, but I was wrong. It has a nice big screen that is easy to see while exercising. 2. Another thing that I like about this product is that you can connect it to the Fitbit app on your phone and track your progress. It keeps the data from your watch on the app, so you can see how today compares to other days. It also allows you to make goals, which I personally believe makes me more active. It provides you with a lot of data, which for the most part seems very accurate. I didn’t give it a full five stars because it is a better than average GPS watch, but in order for it to deserve five stars, it would need to add a few more features. I know there are other GPS watches that are water proof and people are able to swim with them. Granted, these watches tend to be more than $250, but in the few months of having this watch, I believe that would be an important feature. I have also found that the watch sometimes overheated in the summer. This was usually when it was almost one hundred degrees and I was laying out in direct sunlight. It never happened when I was working out with it. Overall, this product has been very useful and worth the money I paid for it. The main goal of this product is to get people more active, and I personally believe it achieves that. I would recommend this product to any runner or biker just because the features of this product appeal more to them. I wish you the best of luck in your search for your perfect fitness tracker. Thank you for reading.
 
60
Larrybliss
02.14.16
The screen stopped working with in two weeks of owning this $250 paperweight. The tracker still worked, as it would still sync to my iPhone. The software on this just never seemed right. Always glitchy, missing lines, and no functionality when pressing buttons. I spoke with someone from their customer service department and they will be sending me a new Surge. I really like this tracker. The GPS worked well for me.
 
10
ravichso
11.23.15
I would not recommend buying it in India - see my reasons belowWhen it was working , it motivated me to exceed my perceived limits and I improved my daily running . Hit my goals better than ever . The great convenience of effortless tracking daily steps, calories burnt and heart rate was delightful. Charging once in 4 days in the beginning without GPS really being used. I used to run on the treadmill wearing this and wear it constantly even when asleep. All this lasted exactly two months, when the first one started synching erratically and then stopped synching completely. Please note Surge does not allow you to synch using the cable . In effect Surge turns completely useless when this happens. I got a replacement quickly from Fitbit. I was delighted and continued for another 1 months. The second failed exactly in the same manner a week and half back when I was travelling . It was my only watch - so it caused quite a bit of frustration and pain. So far Fitbit has not sent a replacement nor would they give me a refund. The stock answer is they are processing this. No questions/responses on what could have caused this. I tweeted their CEO James Park - I got a stock response from their support. So if you are in India and are planning to buy this, I would suggest you look at alternatives too - Microsoft Band 2 perhaps. Dont rush into buying Surge without checking warranty and support.
 
10
donttreadonme
10.08.15
An awful product that should be avoided. You'll be sorry. - Engadget
 
20
phazelag
08.05.15
I believe Fitbits heart is in the right place but their ability to put out a product this technical is not anywhere close other fitness companies like garmin or polar. Fitbit customer service sent me two devices as replacements. Turns out their GPS didnt work well at elevations above 2000 FT. several months later I still hear the same complaints from current owners. The HR monitor works OK around the house and I will say decently during a run, but not at all on a bike. My Garmin strap showed 160 and the surge showed 110. This was an equal problem on all three surges I tried. Fitbit is great at steps and social, but not at high level technical needs for athletes.
 
90
Dorrol
08.05.15
I bought Surge for motivation - after three weeks I am still happy with it. I am not sure if heart rate in higher frequency is "exact". Other features are really nice.
 
90
Dorrol
08.05.15
I bought Surge for motivation - after three weeks I am still happy with it. I am not sure if heart rate in higher frequency is "exact". Other features are really nice.
 
80
brainware
07.28.15
There's a lot to like about this in spite of a few flaws. - Engadget