- Design and form factor Wonderfully designed, I'd give the 2nd gen Nest a perfect 5/5 if the chrome ring surrounding the device didn't clash so much against a conservative interior.
- Ease of use Overall the device is very easy to operate and it practically runs itself. Beware that setup may require assistance from Nest's excellent customer support team.
I do have some thoughts to share regarding the installation process. It was a relatively painless process to install in terms of replacing my old thermostat, however the wiring process proved to be a little tricky. Neither the installation documentation or the virtual wiring walkthrough on the Nest site were able to give me a working wire configuration from the start and I had to resort to calling in to talk to a live support representative who troubleshooted the rest of the installation with me over the course of an hour. Not everyone will experience this since it's entirely dependent on the type of central air system you have, but it's worth noting it may be worth calling in directly if you are having difficulties installing it out of the box.
On that note my customer support experience was very, very good. The rep patiently and courteously walked me through various wiring configurations and troubleshooting steps. I was most impressed by the level of service provided.
In summary, there's allot of good to say about the product and the company as a whole. I'll be sure to update this review as I get to know the product a little better.
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Updated detailed review