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A Lenovo ThinkPad is no longer a premium offering period. I seem to be seeing them merging the IdeaPad and ThinkPad lines in terms of fit, finish and build quality. This can only be based on the incredibly competitive landscape, recently dominated by the push into the North American market by Acer.
As for support, the fact is all support calls are addressed by IBM, and let me tell you, that relationship is not working. Recently, after receiving 2 DOA units, the IBM rep. showed up with no spares on three separate occasions and confessed there were no spares for the T400s in our region and that we would have to wait. We ended up having to ship one of the units back for a complete replacement. Total time to get the replacement was over 6 weeks.
These are not growing pains, this is an active attempt to compete and cut costs where ever possible.
My advice, look elsewhere until they realize the error of their ways and bring the brand back to what is was and they finally cut ties with IBM and retool the support.
Punchy