We have been with nextel for many years and just switched to sprint. I still have two weeks to change my mind about that too. I just spent 1 1/2 hours on the phone with nextel trying to disconnect service and figure out the final bill. Needless to say after talking to 6 people I am still no further ahead than I was 1 1/2 hours ago. The employees for nextel have way too much anger towards sprint. I have never in my life talked to a company that down graded another sector of their own company as much as these people did. A may not know how to run a large company but as a consumer I would say that you first must get nextel and sprint on the same page (maybe even the same book would be good). The one guy told me that I made a big mistake by switching my service and getting sprint phones from a sprint store because "those people don't tell you the whole truth, which to me is the same as a lie" (I had no problem with switching or getting phones he was just trying to get me off the subject I called about) even if this is true about the stores should you tell a customer that? To me he just defaced the sprint name because in bold BIG letters is SPRINT hanging outside the store. If sprint does not want to go where it dug nextel from it better step up to the plate and starting running nextel instead of nextel running sprint. who bought who?