The Engadget Interview: Cesar Vohringer, Chief Technology Officer for Philips Consumer Electronics Business {Engadget}

Jun 10th 2006 9:50AM My mother bought me a Philips Magnavox MDR700/37B cabinet mounted DVD/TV/CD/Radio for my kitchen this last Christmas. It cost $175. The TV in it died in the first 3 months. I called the Philips customer service department and reached some inept customer service agent in the Philippines that had me on hold most of the time. He said the warranty lasts only 3 months but could replace the product for me for "only" $189. That was upsetting. He transferred me to his supervisor, "Amber" who proceded to tell me I could write a PO box in Marietta, GA, to make a complaint. She wouldn't give me the name of someone to write to so I'm sure it will go into a big black hole. Instead, I am going to write the Better Business Bureau. And I'll never buy another Philips product again...not because the product is so bad but because the customer service is worse. You may as well throw your money in the toilet.