I got the zune as a gift (thank god) and the first run through of the product didn't seem that bad, but after a long time and a new laptop reimage, I reinstalled the software sometime later. There was apparently an update on the software that changed both the interface on my device and the application on my laptop, but I just went with it...till everything really just blew up in my face. I think this new 'update' was a greedy, flashy release trying to keep buyers interested. As a software developer, I'm seeing bugs everywhere that could have easily been fixed with a bit more debugging and a little more common sense. (Ex: Three different songs on my computer shouldn't point to the same song in my zune application!!!) But yeah, overall, I personally wouldn't have invested money in this device. As a gift...its pretty looking.