hey Brad - just so you know, a lot of phone providers let you do a phone upgrade in less than your original contract, because it saves them the risk of losing you. Maybe you've already tried...if not, give them a call and say you'd like them to upgrade your phone now or you're going to switch in 6 months.

Keeping it simple, stupid (KISS) doesn't really equate to fewer buttons. It means an obvious interface, which this has. Also, it takes ~0.5 seconds to update the screen, so it can't possibly function with a couple buttons. You need to be able to relay more information per refresh. Not to be TOO argumentative, but do you use a keyboard with your computer, or just a mouse?

I love mine...got it last week. I upgraded from the last gen because my brother wanted one, and he gets the hand-me-down. The screen speed and contrast improvements are great, and the ability to key in a page num is a big plus.

Very happy.

Went with the dark blue - nearly black - because I don't want brightness around what I'm reading.

I love mine...and I don't mind the slow refresh rate except for when I want to flip back and find something. That's a nightmare.

Otherwise, I'd actually call it superior to books for portability reasons. It fits in all my jacket pockets and I can bust it out on the subway or whenever I have a moment.

I used to have a lot of .lit format files and stripped the DRM with "convertlit" a free program to strip DRM. Google it.

I thought the new one was 19% thinner... Now engadget is saying the old one is 19% fatter, which isn't the same thing. Which is it?

I returned mine too. (Yay to the HTC mogul I just bought.) The email app is horrendous.

This device felt like a sweet video iPod with basic phone features and a slick-looking but poorly functioning browser.

This graph is a perfect example of the publisher leaving out potentially useful information to no good end. Why not include how much the sales actually were, so we can see what part of the gains are from Apple's increases and what are from Amazon's decreases. Are we looking at a shift to downloadable music purchases, or just a complete decline of CD sales?

telepheedian: I'm an enterprise user and therefore probably won't buy the iPhone without true Exchange Support. However, I disagree with you, as most people are not like us. Like 5% of Americans or less (that's a guess) care about Exchange access or even know what it means. And that's even less worldwide.

This is exactly the experience I had. Worse, I couldn't make an appointment without buying a $100 Apple Care Card or getting up super early a.m. to beat the rush for same-day appointments. You can't walk in and you can't make future appointments in the Apple Store, even if your computer hardware is busted.

I've had the worst experience with Apple, on two different occasions. (I happily own a Mac Pro.) They have the worst policy about giving you the crappiest hardware support unless you pay extra to subsidize people who don't know anything about software. Lenovo and IBM get the best scores in my book, and Dell is somewhere in the middle. Of course, my sample size is like 2 incidents with each company.