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| Autoblog | 46 Comments |
| Engadget | 17 Comments |
| Autoblog Green | 1 Comment |

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It's a flawed business model that brings out the worst aspects of human behavior.
Dealers should be replaced with factory owned outlets so the manufacturers have more control over prices and customer service.
In most businesses, the front line where the customer meets the product is designed to be an enjoyable satisfiying experience. Car dealerships are anything but that. The only reason people tolerate dealerships is because they have no alternative. I believe that redesigning the entire business model to be more customer friendly would increase sales and repeat business.
I realize this is not Ford's stated goal, but any mention of dealerships gets me fired up.