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Check these links 1st, if you are thinking of buying HP http://forum.notebookreview.com/showthread.php?t=233974 or http://forums11.itrc.hp.com/service/forums/bizsupport/questionanswer.do?threadId=1191277
After months of getting to know each and every HP support team from here to Delhi and back, HP will still not admit to a design/manufacture fault and say that they treat each support case individually.
If you want my opinion Dell takes some beating and thier support is one of the best I have encountered, (speaking from a business point of view).