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or engadget got so much crap for only covering att outages that they finally slipped in a vzw outage. i know someone who has worked at noc for vzw and someone who worked for att. they actually both have several outages on a daily basis. when you have 50,000 cell sites its typical for a handful or two to go down each day. most people have no idea how many connections and companies a single call goes through to get to the other end. an outage that spans multiple states is definitely noteworthy. but it happens to every network. it sucks when youre the one affected by it. but overall you usually get a connection where you're supposed to be able to. (how fast the connection is, that's a different story.)