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It's basically like Apple's crash reporter, that generates a core dump and system info dump that you can send to Apple that will help them pinpoint and debug the crasher.
This app lets you send an *informative* coverage complaint to AT&T. Just whining to AT&T that you couldn't get a signal in some vaguely-defined broad geographical area ("Cincinnati") isn't very helpful. Sending in precise, specific information about your location where the signal was bad is FAR more helpful.
If there's supposed to be coverage, they can figure out which tower has trouble. If they get a lot of complaints about a particular spot, they'll know they need to put a tower up nearby to improve coverage, and might even be able to use the volume of complaints to overcome opposition from public zoning officials.
Admitting a problem is a GOOD THING.