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brooksc

Did you have problems with your Kindle Fire not charging or turning on?

Me too. Last night after about a week with my fire, I found it would no longer turn on -- and when plugged into AC power or USB port on my PC, the charging light wouldnt' come on.

I left it overnight and charging all morning. Then I found this thread -- www.amazon.com­/forum­/kindle%20customer%20service%2...

It appears others are having this problem as well.

The good news is the solution suggested above worked for me. That is:
  • Hold down the power button for ~30 seconds
  • Release and press the power button again

The charging light will light up and then it will do a reboot (all data is preserved).

Anyone have any idea why it freezes up like this? This was the first time it happened for me...

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13 answers
wzfulton

It has happened to both our Fires and it definitely and internal power issue. All I did was call Kindle Support, explain the problem and they are sending us a replacement. There is no better customer service than Kindle's!!! Here's their number if you are having any problems: 866.216.1072, before calling you may want to try troubleshooting so you can say that you already did this: try a different charger (that didn't fix our problem), and then reboot (that didn't fix our problem). Called and explained the problem, we had already done the trouble shooting, so they are sending a replacement in 2 days.
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sahaskatta

I had the same issue and freaked out. It was fully charged. I just put it aside for a few minutes and when I picked it up again it would not turn on. After several attempts to hold down the power button I gave up trying thinking it was bricked and that I would need to get a replacement. My friend then picked it up and tapped the power button just once and it turned on instantly. Its been working perfectly since.
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shilpy

Thanx this solution made my kindle alive.. :-)
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brooksc

So it's nice this is a rare event... Since I posted the problem, it's happened a second time to me - but the same workaround fixed it.
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speedjet

Thanks for posting this, I've only had it happen once. But another friend also had it happen with theirs within a few days of purchase.
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PT202

This is NOT a 'rare event' - even the amazon blogs are full of an increasing number of charging complaints. Apparently there is a bad micro usb socket behind the mess. I had the issue early on and contacted TS and got the hard reset solution mentioned here. That only postponed the problem until the unit was out of warranty.
It is sad that such a dandy little system can be rendenered useless by a minor failure point. I am pre-ordering my Google Nexus. Hopefully their same-priced product is more reliable.
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dogstar

This has happened to me several times. First time I freaked out, now it just pisses me off
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mohawkpeggy

Thank you so much for this help! I took it to Best Buy where it was bought, and the guy said he needed to look at the charger itself. I had tried other chargers, but to no avail. I tried your remedy, and it worked! Now my daughter can use her Kindle once more. If this problem persists too many times more, I will be contacting Kindle suppport myself. Once again, thank you!
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ddue

This happened to both my Kindles and they were only two years old, which means that they were not covered under the warranty. So it seems every two years you have to buy a new one because Amazon doesn't repair them. Their only suggestion was that they would give me a discount on a new one. So what do I do buy a new one every two years? So disappointed because I loved my Kindle but I am done with them.
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Esmeralda430

I did not have this problem until I had the KIndle Fire for a while. One day it just would not charge. I spoke to customer service and they told me that the connection had gotten loose. They sent me a new charger free of charge. It worked for a while but then I found I had to put something under the connector to hold it in place in order for it to charge. Sometimes the light would be on but the battery would not be charging. Today the battery was practically dead. The light is on now and I hope it's charging.

I hope this issue has been resolved in the newer models.
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JonathanHawkins

We have seen this issue with the original series 1 and series 2 kindle fire. If your kindle fire has the model #D01400 on the bottom back then most likely you know all about the charging port issues these devices have. There is a company that does fix them for $50. They have a brick and mortar shop and offer 24hr mail in service at the same rate. Here is the link to their kindle fire charging port repair service page rockitrepairs.com­/kindle­-fire­-charging­-port­-repair...
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Smokyduck

I called amazon for this problem and got an out of warranty answer that I will have to pay to get a replacement. I complained about that this problem is all over the internet, that it is a defected product that within the period of warranty or not amazon should address it. I got an "it is our policy...." Answer. They pretty much said that they are just too big for us the little people to do anything to. And I can just take it or leave it. So I am leaving it.... Adios Amazon! I will recommend anyone who asks for my opinion about kindle to leave with me too!!!.
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Ivoryblue08

Thank you so much for putting this!!! Whenever I tried to charge my kindle it would say that it wasn't charging. Now that I have tried this trick though
, it's working!! Thank You so much, I was starting to think that I would have to send it in to get checked or get an replacement. So thank you very much!
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15 users following this question, including:

  • brooksc
  • wzfulton
  • shilpy
  • patgaik
  • mohawkpeggy
  • sahaskatta
  • speedjet
  • dogstar
  • PT202
  • ddue

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