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Andym1

is anyone having problems with fitbit software and Macbook pro running Lion OS

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southwind

Yes, we are having problems as well. It synced at first, but didn’t continue to sync, plus it caused a kernel panic on my husband’s macbook pro. He has received an alternate installation package that includes some time of logging system so the Fitbit people can help him troubleshoot the problem. In investigating this problem, we have found a number of people dealing with the same issue, although there are mac users who seem to be having no problem. We are still trying to get to the bottom of whatever is causing the problem because he loves the product (got it 12/31/11) and wants to be able to use it.
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barkerja

Running OS X Lion (10.7.2) I have issues with sync failing after the first couple of syncs (both via the dock and wirelessly). The only way to get it to sync again is by restarting my Mac. I haven't been able to pinpoint exactly when/why the sync fails, but it seems to be after extended periods of inactivity on my machine in which I have to wake it up from a sleep or deactivate the screensaver.

I have reached out to Fitbit and they're sending a new tracker, but I suspect it won't fix anything as it's likely a software issue (free Fitbit ftw!).
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dotEvan

I have not had any issues with getting things installed or syncing, however it seems to be the culprit of my Mac being unable to complete a shutdown. Apparently the daemon that runs spawns up again after it's killed as part of the shutdown process, which keeps preventing the system from shutting down/rebooting. It basically hangs on the gray screen. Quite annoying.
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leigh

I've have tons of issues with Leopard (I'm not running Lion at home yet)... I gave up on the Macbook Pro (and before, the 2011 Air)... and hooked it up to my Mac Mini and I haven't had any issues. It really seemed like there was a high probability that if the macbook went to sleep that the syncing would break... for whatever reason, that is not the case with the Mini.

I actually posted about this quite awhile ago... the fixes I posted helped me but not permanently.

gdgt.com­/question­/i­-have­-two­-questions­-for­-those­-o...
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sessoms

I have had the same problem as @barkerja... the sync would fail after a couple of times... usually after coming out of sleep mode. A reboot typically solved this. Having to reboot your Mac in order for this device to work seemed a silly solution. That's beauty of having a Mac, not having to shutdown all the time. But recently, even that didn't work.

It turned out that my USB hub was the culprit. After plugging the FitBit base station into my iMac directly, it has worked without problems. *keeping my fingers crossed*
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1432

Fitbit products are a DO NOT BUY for people with Macs. The help they provide does not work and there is no support backing the failed advice up. Mac users are not a piroirty. I'm putting my Ultra on Cragislist. My nephew (also a Mac user) is doing the same with his.
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jonursenbach

What problems specifically? I haven't had any issues on my system.
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Andym1

specifically when i installed the fitbit software on my Macbook pro it hangs and never gets to the part where i sign in or sign up
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EBone

I have had no issues using it on my 2009 iMac running Lion.
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desario

Downloaded software, won't find tracker. Restarded Pro numerous times, removed software and reinstalled, reset tracker, tried different variations, and initial Fitbit email suggestion no help.
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arcticteach

I've been having the same issues with my FitBit on my MBA (2011 running Lion). I couldn't get the FitBit to sync with the base station at all. Eventually I wound up synching the bit with the base station on my work MBP (running Snow Leopard) and all seems to be working fine (I think).

I contacted FitBit support and they said that they have no known issues with FitBit and Lion ... and that I should now be able to sync my FitBit with my MBA and that all should work fine. It doesn't work fine. The only way I can get my FitBit to synchronize is to plug it back into my work machine and letting it be. I am also having issues charging my FitBit on my MBA, it will show a full battery but then die after 5 hours forcing me to yet again return to work and charge it there (which is a pain when the FitBit dies over the weekend).

I don't know if it is an issue with the FitBit software, Lion or my MBA.
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guinnessmolly

I am totally having problems with the scale and cannot seem to get any help. I want to return it but cannot even get into on how to do that. VERY disillsuioned.
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12 users following this question, including:

  • leigh
  • barkerja
  • dotEvan
  • jonursenbach
  • EBone
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  • sessoms
  • arcticteach
  • desario
  • southwind

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