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Verizon takes the lead on text to 911 services
The FCC first outlined its intention to allow texting to emergency services back in 2010, and since then despite more talk of accepting photo and video messages, nothing official came to be. This week, however, Verzion has taken the initiative, and announced its own plans to enable text to 911 for its customers. Working with TeleCommunication Systems, the big red hopes that it can facilitate the sending of SMS messages to emergency call-centers as soon as early 2013. Texting isn't just about adding communication options, it also provides a valuable tool to the deaf, hard of hearing and situations where talking is dangerous, or not possible. The service will use existing CDMA and SMS networks, and therefore should be available to all customers once finally rolled out.
FCC rules VoIP providers must report outages in effort to improve 911 service
The FCC has many important things under its jurisdiction, and ensuring a functional 911 service is among the most critical. As such, telephony providers are required to report network outages, so the commission can monitor and maintain a resilient service. Until now, this hasn't included VoIP services, but a new ruling states that interconnected VoIP providers will have to declare outages that meet certain criteria. The move comes after the FCC's most recent Local Competition Report, which reveals that almost one-third of the 87 million residential telephone subscriptions are now provided as VoIP, and therefore carry emergency calls. While public safety is the main driver, the report also states it will "ensure critical communications infrastructure remains available in times of crisis." Check out the lengthy video after the break to see the meeting in its entirety.
FCC details plans to bring texting, photos and video to 911 service
The FCC started talking about its intention to allow for 911 texting (and even photos and videos) last year, and now Chairman Julius Genachowski is out with a detailed plan for a "next generation" 911 service. The standout feature of it is just that -- the ability to send a text, photo or video in the event of an emergency -- but that also brings with it a complete overhaul of the backend of the service, and a switch to an IP-based architecture from the current circuit-switched system. That, the FCC says, should provide more flexibility and resiliency, and the agency has a number of other improvements in mind as well, including increased accessibility for people with disabilities, and new measures to improve the accuracy of location gathering (including new rules for wireless carriers). Of course, it all still is just a plan at the moment, but the FCC says it will consider a move to accelerate adoption of the plan next month.
