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Google wants no-cost international roaming for its phone service
Google may not have grand ambitions for its upcoming cellular network, but the company could still have a few clever tricks up its sleeve. The Telegraph claims that Google is talking to wireless giant Hutchison Whampoa, the owner of Three (and soon O2), about letting American customers roam at no extra cost on the foreign carrier's networks. In other words, you could go on Instagram photo tours of places like Hong Kong or the UK without facing an outrageous phone bill when you get home. Neither of the companies are commenting, but Hutchison Whampoa would be a very logical partner. It already lets its customers roam in other countries (including the US) as if they were at home -- in a way, a Google deal would simply be returning the favor.
UK carriers graciously agree to £100 bill cap for lost and stolen phones
A lost or stolen mobile is bad enough, but things can get considerably worse if whoever picks it up sticks you with a mammoth bill for good measure. Smartphone kill switches or a simple screen lock can save you from such injustice, but hindsight isn't much comfort when your phone's already MIA. That's why all of the UK's major carriers have agreed to a new £100 "liability cap" that could protect you from the worst-case scenario of no phone, huge bill. The "voluntary agreement" -- drafted with government guidance and signed by EE, O2, Three, Vodafone and MVNO Virgin Media -- does come with fine print attached, however. You'll only be eligible for the liability cap, which limits your maximum outlay to £100, if you report your phone lost or stolen to your carrier and the police within 24 hours of it going missing. Contacting your mobile network so they can freeze your account should be top of your to-do list anyway, but is this added level of consumer protection really as awesome as everyone involved would have us believe?
T-Mobile is killing overages on all plans starting this June
T-Mobile hasn't quite been as UnCarrier as some would like. Despite the network's turn toward overage-free service, there's still occasional chances that you'll pay extra for heavy use -- especially if you're on a grandfathered plan. That won't be a problem for long, though, as the carrier will soon eliminate overage fees across the board. You shouldn't be seeing any rude surprises on your bill from June onward. The move won't deliver huge savings unless you regularly pay surcharges -- and you'll still have to deal with throttling -- but it's good to have some reassurance that your costs won't get out of control in the future.
Canada's Wind Mobile offers unlimited US roaming for $15 extra per month
Canadians frequently have to pay through the nose to use their phones in the US; at best, they'll get a paltry 50MB of data per day. They won't have that problem for long, though, since Wind Mobile is launching an unlimited US roaming plan on February 3rd. For $15 extra per month, subscribers will get to use as much data, text messaging and voice as they like while visiting their American neighbors. This isn't as sweet a deal as T-Mobile USA's free basic data, but it's still a huge bargain for traveling Canucks who'd rather not deal with an outrageous phone bill when they get home.
Carrier site helps Americans watch out for data-hungry mobile apps
American carriers warn you when you're using a lot of data, but they don't always tell you how to avoid that usage in the first place. Thankfully, they're taking a more proactive stance with the launch of their Know My App site. The CTIA-run page shows the typical data consumption of popular mobile apps and compares it against capped US wireless plans. You'll want to avoid using bandwidth-heavy apps like Netflix when away from WiFi, for instance, but miserly software like Candy Crush Saga is safe even with basic internet service. Know My App won't be of much use to mobile veterans -- or anyone holding on to unlimited data for dear life -- but it could prove vital to newcomers who don't yet know how to keep their wireless bills in check.
AT&T strikes deal to offer LTE data roaming in Canada
AT&T subscribers visiting their Canadian neighbors no longer have to worry about giving up 4G speeds when crossing the border. The carrier has just unveiled a roaming deal with Rogers that will provide quick LTE data anywhere the Canadian provider has compatible coverage, including major cities like Montreal, Ottawa, Toronto and Vancouver. You'll only get to do so much with the improved performance while traveling up North, though. When AT&T's global add-ons still include a meager amount of international data per month, you'll just be racking up overage fees that much faster.
UK carriers agree to cap bills on lost and stolen cellphones
It's bad to rack up steep cellphone bills through your own actions, but it's even worse if a thief does that on your behalf. Thankfully, the UK government has struck a deal with EE, Three, Virgin Media and Vodafone to cap bills on any cellphone reported lost or stolen after this spring. Brits on those networks won't be liable for more than £50, even if a mugger goes on a Netflix marathon. The agreement should also prevent other kinds of bill shock; carriers will be clearer about the chances of mid-contract rate hikes (with the option of ending that contract), and they'll help wipe out roaming charges by 2016. The UK's moves won't completely eliminate surprise costs -- not when O2 and other providers are missing from the deal, at least -- but it might help ease the blow.
Rumored EU law would scrap cellular roaming fees, let travelers choose providers
It's no secret that European Commission regulators dislike roaming charges. However, The Guardian now hears from sources that the Commission may propose legislation next week that eliminates those charges altogether. Carriers would reportedly have to charge the same service rates in every European Union country, forming alliances in nations where they don't operate. Networks that don't scrap roaming fees by July 2014 would also have to give customers a choice of foreign providers. Subscribers wouldn't even have to swap SIM cards or phone numbers, according to The Guardian. A spokesman for the Commission's Neelie Kroes declined comment on the rumor, but noted that the agency wants roaming "out of the market" -- clearly, the cellular status quo won't last for long.
European commissioner promises single mobile market by 2015
Europe may be enjoying deeper and deeper integration, but that doesn't extend to mobile connectivity; citizens are still whacked with hefty roaming rates. European digital commissioner Neelie Kroes hopes to change this, telling business leaders that she's planning to push through a single mobile telecoms market before she retires in 2015. Speaking at the European Business Summit, she said she had "no intention to retire until [she'd] knocked down all the barriers to a single market," which was her "major priority" for the rest of her term. Hopefully those on that side of the pond will never again have to fork over $8 per day just to check Vine.
Mobile Miscellany: week of March 4th, 2013
If you didn't get enough mobile news during the week, not to worry, because we've opened the firehose for the truly hardcore. This week, alongside smartphone leaks, admissions of data throttling and a power play at the NFC Forum, we're introducing a new, hand-picked selection of must-read mobile stories for the week. So buy the ticket and take the ride as we explore all that's happening in the mobile world for this week of March 4th, 2013.
24 wireless operators agree on data roaming alert mechanisms, do nothing about actual roaming rates
GSMA, also known as the entity that produces Mobile World Congress and Mobile Asia Expo each year, seems to be onto something. And by "something," we mean "getting 24 carriers around the globe to agree on a single point." That's no easy feat, mind you, and the latest release from Shanghai asserts that 24 operator groups have agreed to implement new measures in order to better inform jetsetters about data roaming rates when they land. America Movil, AT&T, China Mobile, China Unicom, Deutsche Telekom, France Telecom-Orange, Hutchison 3 Group, SoftBank Mobile Corp., Verizon Communications, VimpelCom and Vodafone Group (among others) are all onboard, with the following measures to go into effect by the end of 2012. For one, texts will be sent to remind customers of their data roaming tariffs when they arrive in another country, and there will also be a monthly data roaming spending limit paired with the ability to "temporarily suspend" one's data when usage exceeds said threshold. Of course, alerting users to how they're about to be hosed only seems like part of the issue. Till that's addressed, we'll keep carrying an Xcom Global MiFi or hunting for a local SIM upon arrival.
Three UK offers flat-rate plan for unlimited European data roaming
Three UK is doing its best to stop you getting bill shock on your holidays by introducing a flat rate for European data roaming. The Euro Internet Pass will allow users to consume unlimited information in any "supported country" on the continent for £5 ($8) per day. Users can start using the plan from today, simply by texting the operator when you arrive at your destination, flip-flops in hand. There are some caveats however, the allocation lasts until midnight UK time, streaming probably won't work and you aren't allowed to use tethering -- your office will just have to struggle on without you.
AT&T cuts prices on international data roaming, goes easier on overages
Could it be? Is AT&T addressing bill shock by simply trying to make international data roaming costs reasonable? From the looks of its new Data Global Add-On deals, that might be the case. The baseline price is up from last year at $30 per month, but you'll get 120MB of data for your trouble -- an amount that used to cost $50. The next step up not only costs less than before, at $60 versus the old $100, but ups the data ever so gently to 300MB in the process. AT&T's maximum allotment is still a relatively modest 800MB, but at $120 a month, it's a lot easier to swallow for a European vacation than the earlier $200 for the same data cap. The real advantage for all three may be the overage rate: rather than bill by the byte, AT&T is now charging $30 for every 120MB over your limit, so you won't have to fork over the equivalent of a car payment just because you couldn't resist posting to Instagram from the Alps. We still think dedicated international services like Xcom Global (or an unlocked phone and a prepaid SIM) are the most efficient ways to go, but the carrier-bound among us will catch a big break when the new international plans take effect June 1st.
FCC begins tracking wireless carriers' implementation of bill shock notifications
If you've ever mistaken your wireless bill for your phone number, only to discover a dollar sign in front of all those digits, you're far from alone. The CTIA estimates that one in six mobile subscribers have experienced bill shock, but thanks to the efforts of the nation's wireless carriers -- along with a bit of help from the FCC -- consumers will start to receive notifications of any potential overages, along with alerts when the threshold has been crossed. The program is still in its infancy, but the FCC has launched a website to track wireless carriers' implementation of the notification system, which will alert consumers to any voice, data, SMS or international roaming charges. Carriers have until October 17th to have alerts for at least two of these categories in place, and will have until April 17th of next year to implement all four. Consumers may track the monthly progress of individual carriers at the FCC's bill shock website, but for a current peek at their progress, just hop the break. [Bill shock photo via Shutterstock]
FCC and CTIA get set to hit back against bill shock
Bill shock? It's "a real consumer problem that needs to be fixed," according to FCC chairman Julius Genachowski. The department teamed up with the CTIA and the Consumers Union today to address the problem of unexpected mobile bill charges. The solution? Alerts about overages and international roaming sent to subscribers before they rack up bills they can't afford. It's a plan the organization talked up last year, thanks to the findings of a Consumer Task Force. The FCC hopes that a rollout of the plan will be completed in the next 12 months.
FCC set to approve rules compelling carriers to alert you when you're about to go over your limit
Politicians do love themselves a sharp and emotive turn of phrase, of which few are as good as "bill shock." That's the term the FCC has used to sum up all those instances when you've had unexpected surcharges on your monthly wireless bill, caused by unknowingly going outside the bounds of your geographical coverage or monthly allowance. Seeing this issue as something it could help alleviate, the Commission set up a Consumer Task Force back in May in an effort to seek out solutions, and now it has returned with perhaps the most obvious one: getting your network operator to shoot out a voice or text message warning you when you're about to incur costs outside of your normal plan. That's basically what AT&T already does with iPad owners approaching their monthly data limits, which the federales see as a good practice that should be extended across all carriers. We can see no good reason why it shouldn't.
FCC task force seeks to squash 'bill shock,' give you the 411 on impending overages
Call us crazy, but it seems as if the FCC has been earning its keep of late, and the toiling continues today with an effort meant to address "bill shock." For those unaware, bill shock is a phenomena on par with bitter beer face in terms of significance, and it typically occurs when you accidentally roam internationally, text well beyond your monthly limit or burn through your minutes within the first week of your billing period. 'Course, some would argue that you -- as a functioning human being -- should keep tabs on how often you use your own mobile, but we wouldn't kvetch with a heads-up here and there so long as these alerts are cheap and easy to implement. As of today, the Consumer Task Force is listening for solutions, and while some carriers already ping you when you leave the country and are about to incur severe roaming charges, that practice is far from uniform. Too bad such a service would essentially nix your ability to play the ignorance card when you get back from that jaunt to Mexico, eh?
